Real-time
Two-way sync
Changes in Box or Gorgias instantly reflect in both systems. No stale data, no manual imports.
Storage ⇄ CRM
Box to Gorgias integration — real-time, two-way sync
Keep Box and Gorgias in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
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Why teams connect Box and Gorgias
Keep the paperwork with the relationship: Gorgias and Box share every customer's records and files in real time, in both directions.
Gorgias holds the customer relationship as structured records; Box holds the files that belong to those relationships, from contracts and proposals to signed agreements and statements of work. The two are linked in practice and disconnected in software: someone downloads a document, renames it, and uploads it to the right folder, or exports records out to storage for retention. Done by hand, files drift away from the records they belong to and copies fall out of date.
Stacksync keeps Custom fields, Tickets, Messages, Customers in Gorgias aligned with Users, Groups, Tasks, Events in Box, in real time. A new account or deal can open its own folder in Box; a document filed in Box can surface as a link and metadata on the matching record in Gorgias; and records from Gorgias can be written into Box as files or objects for backup, archival, and compliance. You choose which side owns what, and Stacksync keeps the two consistent as either one changes.
Common use cases
- 01 Push order, subscription, and shipping data from a production database into Gorgias customer profiles so agents see context without switching tools.
- 02 Route high-value or churn-risk customers to priority queues by writing scores from a data warehouse into ticket or customer fields.
- 03 Two-way sync of Files and Folders between Box and an operational database so applications track document status without calling the Box API directly.
- 04 Mirror Metadata template instances on Files into database columns so contracts and assets are searchable and reportable alongside other business data.
Common sync patterns
Documents linked back to the record
A contract, proposal, or signed agreement filed in Box surfaces as a link on the matching record in Gorgias, so the customer's paperwork sits with the relationship instead of a shared drive.
CRM records archived into storage
Records from Gorgias are written into Box as files or objects on the schedule you set, giving you a durable copy for backup, retention, and compliance without an export to run by hand.
Document status on the record
Metadata kept in Box, such as document type, review state, or whether an agreement is signed, updates a field on the matching record in Gorgias, so people working the account see where the paperwork stands without opening storage.
What you can sync between Box and Gorgias
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Box objects | Gorgias objects | How this pairing syncs | |
|---|---|---|---|
| Events Enterprise admin event stream, an audit log of uploads, deletes, logins, and shares across the account; read-only, consumed for reporting or change feeds. | Events Activity records useful for auditing what happened on a ticket. | Same entity on both sides — records pair one-to-one and field-level changes reconcile in both directions. | |
| Collaborations Access grants linking a user or group to a file or folder with a role such as viewer, editor, or co-owner; written to manage sharing programmatically. | Messages Individual inbound and outbound messages attached to a ticket. | Collaborations is specific to Box and Messages to Gorgias — each maps to any object or custom field on the other side. | |
| Users Managed and app users in the enterprise; provisioned, updated, and deprovisioned to keep Box access aligned with an HR or identity source. | Customers Unified shopper profiles that merge identities across connected stores. | Users is specific to Box and Customers to Gorgias — each maps to any object or custom field on the other side. | |
| Groups Named user collections used for bulk collaboration; membership synced from a directory or IdP. | Users (agents) Support staff records used for assignment and workload reporting. | Groups is specific to Box and Users (agents) to Gorgias — each maps to any object or custom field on the other side. | |
| Tasks Review or approval assignments on a file with due dates and states; read for workflow reporting or written to start approvals. | Tags Categorize tickets for routing and downstream analytics. | Tasks is specific to Box and Tags to Gorgias — each maps to any object or custom field on the other side. | |
| Files Core content object with versions, name, size, and metadata; synced two-way so files and their attributes move between Box and a database or another store. | Satisfaction surveys CSAT responses synced out for support quality reporting. | Files is specific to Box and Satisfaction surveys to Gorgias — each maps to any object or custom field on the other side. |
How changes propagate between Box and Gorgias
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Box Gorgias Sub-second propagation
DetectionBox notifies Stacksync of record changes through webhook events. V2 webhooks fire on triggers such as FILE.UPLOADED, FILE.TRASHED, and METADATA_INSTANCE.UPDATED.
DeliveryEach detected change is written to Gorgias through its API, with automatic retries and rate-limit backoff.
Gorgias Box Sub-second propagation
DetectionGorgias notifies Stacksync of record changes through webhook events. Webhooks for ticket and message events, supplemented by polling with updated-at cursors.
DeliveryEach detected change is written to Box through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Box: Per user: 1,000 API calls per minute and 240 file uploads per minute; exceeding limits returns HTTP 429 with a Retry-After header. Box Business plans also carry a licensed monthly API-call allotment per enterprise.
- Gorgias: Subject to the platform's API rate limits, which vary by plan.
What ships with Box ⇄ Gorgias
Connect Box and Gorgias for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Box–Gorgias connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Box or Gorgias data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Box or Gorgias record.
Observability
Monitoring
Track your Box ⇄ Gorgias sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Box and Gorgias.
How the Box and Gorgias connectors work
Box
- Integration surface
- REST API (api.box.com/2.0), plus the Events API and V2 Webhooks
- Authentication
- OAuth 2.0 for user-delegated access, or server-to-server auth via JWT (RSA keypair) or Client Credentials Grant (CCG) using a Box app; short-lived developer tokens for testing
- Change detection
- V2 webhooks fire on triggers such as FILE.UPLOADED, FILE.TRASHED, and METADATA_INSTANCE.UPDATED; the Events API (user stream via long-poll by stream_position, or enterprise/admin events) provides a near-real-time change feed
- Capabilities
- read · write · webhooks
- Rate limits
- Per user: 1,000 API calls per minute and 240 file uploads per minute; exceeding limits returns HTTP 429 with a Retry-After header. Box Business plans also carry a licensed monthly API-call allotment per enterprise.
Gorgias
- Integration surface
- REST API
- Authentication
- API key paired with the account email over HTTP Basic auth; OAuth 2.0 for public apps
- Change detection
- Webhooks for ticket and message events, supplemented by polling with updated-at cursors
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits, which vary by plan.
How it works
How to connect Box to Gorgias — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Box and Gorgias with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Box
connected
Gorgias
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Box and Gorgias objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Box ⇄ GorgiasCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Box GorgiasCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Box and Gorgias integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Box and Gorgias: authenticate both systems, choose the objects to sync (such as Box's Events and Collaborations), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Gorgias: The API exposes webhook-style events for ticket lifecycle changes, which supports near-real-time outbound syncs. Box: Webhooks are capped per application and per file/folder target, must be verified with Box's signature keys, and their payloads carry the object reference rather than the full changed content. Stacksync's field mapping accounts for these differences between Box and Gorgias without custom code.
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Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means Box and Gorgias records are not retained after a sync operation.
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Stacksync pricing is usage-based and starts at $1,000/month, including the managed Box and Gorgias connectors, real-time two-way sync, monitoring, and support. That replaces building and maintaining a custom Box–Gorgias integration in-house.
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Yes — Stacksync ships production-grade connectors for both Box and Gorgias. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
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Change detection on Box: V2 webhooks fire on triggers such as FILE.UPLOADED, FILE.TRASHED, and METADATA_INSTANCE.UPDATED; the Events API (user stream via long-poll by stream_position, or enterprise/admin events) provides a near-real-time change feed. On Gorgias: Webhooks for ticket and message events, supplemented by polling with updated-at cursors. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
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