Real-time
Two-way sync
Changes in Braintree or Gorgias instantly reflect in both systems. No stale data, no manual imports.
Accounting and finance ⇄ CRM
Braintree to Gorgias integration — real-time, two-way sync
Keep Braintree and Gorgias in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
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Adopted by fast-scaling companies moving mission-critical data in real time
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Why teams connect Braintree and Gorgias
Sync customers, invoices, and payment status between Braintree and Gorgias in real time, so sales sees the money and finance sees the relationship.
Finance and sales describe the same customers in different systems. Gorgias knows the relationship: who the contacts are and what is in motion with the account. Braintree knows the money: what was invoiced, what was paid, what is overdue. When the two are connected only by exports, each side works partly blind.
Stacksync links Payment Methods, Subscriptions, Plans, Disputes in Braintree to Custom fields, Tickets, Messages, Customers in Gorgias with bi-directional, real-time sync. New customers, updated billing details, invoice status, and payment activity move in whichever direction you configure, field by field, with conflicts resolved by rules you set. The result is one version of each customer, visible from both sides.
Common use cases
- 01 Mirror Subscription lifecycle changes (active, past_due, canceled) driven by Braintree webhooks into an operational database that gates product access.
- 02 Sync Braintree Customers and their vaulted Payment Methods into Postgres or a warehouse so finance and product teams query billing profiles with plain SQL.
- 03 Keep customer records consistent between Gorgias and marketing platforms so support interactions inform campaigns.
- 04 Sync Gorgias customers and tickets into a warehouse or CRM so support volume can be analyzed alongside order and LTV data.
Common sync patterns
Collections with context
Finance sees the account owner and relationship history from Gorgias when chasing a balance, and sales sees that the chase is happening.
Where Gorgias tracks deals: closed-won creates the finance record
A won opportunity creates or updates the customer in Braintree with the right billing details, so invoicing starts without re-keying.
Payment status on the account
Invoice and payment status from Braintree appears on the account in Gorgias, so reps see overdue balances before they promise the next order.
What you can sync between Braintree and Gorgias
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Braintree objects | Gorgias objects | How this pairing syncs | |
|---|---|---|---|
| Customers Vaulted customer profiles that hold payment methods; created and updated two-way via the API and searchable by created/updated date range. | Customers Unified shopper profiles that merge identities across connected stores. | Same entity on both sides — records pair one-to-one and field-level changes reconcile in both directions. Custom fields on either side are included in the mapping. | |
| Subscriptions Recurring billing agreements tied to a Plan and a Payment Method; created, updated, and canceled via the API and emitting webhooks on every lifecycle change. | Satisfaction surveys CSAT responses synced out for support quality reporting. | Subscriptions is specific to Braintree and Satisfaction surveys to Gorgias — each maps to any object or custom field on the other side. | |
| Plans Recurring billing plans (price, billing cycle) configured in the Control Panel; readable through the API but not creatable, so they sync one-way. | Events Activity records useful for auditing what happened on a ticket. | Plans is specific to Braintree and Events to Gorgias — each maps to any object or custom field on the other side. | |
| Disputes Chargebacks with evidence and deadlines; ops teams can respond and add evidence via the API, and dispute webhooks push status changes to downstream tools. | Custom fields Extend tickets with brand-specific attributes. | Disputes is specific to Braintree and Custom fields to Gorgias — each maps to any object or custom field on the other side. | |
| Add-ons and Discounts Modifiers applied to Subscriptions; defined in the Control Panel and read alongside subscription state when mirroring billing data. | Tickets The central support object, aggregating a conversation across channels. | Add-ons and Discounts is specific to Braintree and Tickets to Gorgias — each maps to any object or custom field on the other side. | |
| Merchant Accounts and Disbursements The accounts funds settle into plus settlement batches paid out; disbursement webhooks and settlement batch reports drive reconciliation feeds. | Messages Individual inbound and outbound messages attached to a ticket. | Merchant Accounts and Disbursements is specific to Braintree and Messages to Gorgias — each maps to any object or custom field on the other side. |
How changes propagate between Braintree and Gorgias
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Braintree Gorgias Sub-second propagation
DetectionBraintree notifies Stacksync of record changes through webhook events. Webhooks (subscription, transaction, dispute, disbursement, payment method, account updater) for near-real-time events, plus created/updated.
DeliveryEach detected change is written to Gorgias through its API, with automatic retries and rate-limit backoff.
Gorgias Braintree Sub-second propagation
DetectionGorgias notifies Stacksync of record changes through webhook events. Webhooks for ticket and message events, supplemented by polling with updated-at cursors.
DeliveryEach detected change is written to Braintree through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Braintree: No published hard rate limits; Braintree may throttle traffic it deems abusive and returns HTTP 429, and its docs recommend webhooks over polling with a 60-second request timeout.
- Gorgias: Subject to the platform's API rate limits, which vary by plan.
What ships with Braintree ⇄ Gorgias
Connect Braintree and Gorgias for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Braintree–Gorgias connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Braintree or Gorgias data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Braintree or Gorgias record.
Observability
Monitoring
Track your Braintree ⇄ Gorgias sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Braintree and Gorgias.
How the Braintree and Gorgias connectors work
Braintree
- Integration surface
- Braintree GraphQL API (single POST endpoint) plus legacy server SDKs
- Authentication
- API Key authentication — public key + private key Base64-encoded in the Authorization header (HTTP Basic); client tokens/tokenization keys for client-side calls and OAuth for platform/marketplace access
- Change detection
- Webhooks (subscription, transaction, dispute, disbursement, payment method, account updater) for near-real-time events, plus created/updated date-range search for objects and backfills
- Capabilities
- read · write · webhooks
- Rate limits
- No published hard rate limits; Braintree may throttle traffic it deems abusive and returns HTTP 429, and its docs recommend webhooks over polling with a 60-second request timeout.
Gorgias
- Integration surface
- REST API
- Authentication
- API key paired with the account email over HTTP Basic auth; OAuth 2.0 for public apps
- Change detection
- Webhooks for ticket and message events, supplemented by polling with updated-at cursors
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits, which vary by plan.
How it works
How to connect Braintree to Gorgias — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Braintree and Gorgias with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Braintree
connected
Gorgias
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Braintree and Gorgias objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Braintree ⇄ GorgiasCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Braintree GorgiasCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Braintree and Gorgias integration FAQ
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Yes. Stacksync provides a managed, real-time two-way integration between Braintree and Gorgias: authenticate both systems, choose the objects to sync (such as Braintree's Customers and Subscriptions), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Braintree: The Vault stores payment methods as tokens; raw card numbers are never returned for PCI reasons, so only tokens, last-four, and expiry are syncable. Gorgias: The API exposes webhook-style events for ticket lifecycle changes, which supports near-real-time outbound syncs. Stacksync's field mapping accounts for these differences between Braintree and Gorgias without custom code.
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Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means Braintree and Gorgias records are not retained after a sync operation.
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Stacksync pricing is usage-based and starts at $1,000/month, including the managed Braintree and Gorgias connectors, real-time two-way sync, monitoring, and support. That replaces building and maintaining a custom Braintree–Gorgias integration in-house.
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Yes — Stacksync ships production-grade connectors for both Braintree and Gorgias. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
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Change detection on Braintree: Webhooks (subscription, transaction, dispute, disbursement, payment method, account updater) for near-real-time events, plus created/updated date-range search for objects and backfills. On Gorgias: Webhooks for ticket and message events, supplemented by polling with updated-at cursors. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
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