Real-time
Two-way sync
Changes in Gorgias or Macola ERP instantly reflect in both systems. No stale data, no manual imports.
CRM ⇄ ERP
Gorgias to Macola ERP integration — real-time, two-way sync
Keep Gorgias and Macola ERP in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
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Migrated from Fivetran
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Migrated from Celigo
Why teams connect Gorgias and Macola ERP
Close the gap between front office and back office: Gorgias and Macola ERP share customers and status in real time, in both directions.
Gorgias holds the customer relationship; Macola ERP runs the operations and records behind the business. The two overlap wherever the same organizations and transactions matter to both, and when that overlap is bridged by re-keying or overnight batch, each side spends the day working from stale data.
Stacksync syncs Custom fields, Tickets, Messages, Customers in Gorgias with Bills of Material, Work Orders, Customers, Vendors in Macola ERP field by field, in real time, and in both directions. You decide which system owns which fields; Stacksync keeps every copy consistent and resolves conflicts by rules you set.
Common use cases
- 01 Route high-value or churn-risk customers to priority queues by writing scores from a data warehouse into ticket or customer fields.
- 02 Sync ticket tags and CSAT results to analytics tools for support quality reporting.
- 03 Push web or EDI orders into Macola order entry instead of rekeying them.
- 04 Run continuous sync during a migration from Macola to a cloud ERP.
Common sync patterns
Where Macola ERP manages people and org data: keep Gorgias aligned
Owners, territories, and org structure informed by Macola ERP stay current in Gorgias.
Where Macola ERP handles order-to-cash: closed-won flows through
A deal won in Gorgias creates or updates the customer in Macola ERP with clean data, so fulfillment and invoicing start without re-entry.
Where Macola ERP is the finance system of record: money status on the account
Invoice and payment state from Macola ERP shows on the account in Gorgias, so reps see balances before promising the next order.
What you can sync between Gorgias and Macola ERP
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Gorgias objects | Macola ERP objects | How this pairing syncs | |
|---|---|---|---|
| Customers Unified shopper profiles that merge identities across connected stores. | Customers Customer master records synced with CRMs so sales works from ERP truth. | Same entity on both sides — records pair one-to-one and field-level changes reconcile in both directions. Custom fields on either side are included in the mapping. | |
| Tags Categorize tickets for routing and downstream analytics. | Invoices AR documents synced to billing, CRM, and reporting destinations. | Tags is specific to Gorgias and Invoices to Macola ERP — each maps to any object or custom field on the other side. | |
| Satisfaction surveys CSAT responses synced out for support quality reporting. | GL Accounts & Journal Entries Financial ledger data replicated to warehouses for reporting. | Satisfaction surveys is specific to Gorgias and GL Accounts & Journal Entries to Macola ERP — each maps to any object or custom field on the other side. | |
| Events Activity records useful for auditing what happened on a ticket. | Bills of Material Manufacturing structures read for planning and costing integrations. | Events is specific to Gorgias and Bills of Material to Macola ERP — each maps to any object or custom field on the other side. | |
| Custom fields Extend tickets with brand-specific attributes. | Work Orders Shop-floor production orders tracked for status and completion syncs. | Custom fields is specific to Gorgias and Work Orders to Macola ERP — each maps to any object or custom field on the other side. | |
| Tickets The central support object, aggregating a conversation across channels. | Vendors Vendor master data aligned with procurement and AP tools. | Tickets is specific to Gorgias and Vendors to Macola ERP — each maps to any object or custom field on the other side. |
How changes propagate between Gorgias and Macola ERP
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Gorgias Macola ERP Sub-second propagation
DetectionGorgias notifies Stacksync of record changes through webhook events. Webhooks for ticket and message events, supplemented by polling with updated-at cursors.
DeliveryEach detected change is applied to Macola ERP as a row-level write, with types converted between the two schemas.
Macola ERP Gorgias Sub-second propagation
DetectionChanges in Macola ERP are captured at the source via change data capture — no polling loop against its API. CDC or change tracking on the underlying SQL Server database, or timestamp-based polling.
DeliveryEach detected change is written to Gorgias through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Gorgias: Subject to the platform's API rate limits, which vary by plan.
What ships with Gorgias ⇄ Macola ERP
Connect Gorgias and Macola ERP for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gorgias–Macola ERP connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Gorgias or Macola ERP data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Gorgias or Macola ERP record.
Observability
Monitoring
Track your Gorgias ⇄ Macola ERP sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Gorgias and Macola ERP.
How the Gorgias and Macola ERP connectors work
Gorgias
- Integration surface
- REST API
- Authentication
- API key paired with the account email over HTTP Basic auth; OAuth 2.0 for public apps
- Change detection
- Webhooks for ticket and message events, supplemented by polling with updated-at cursors
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits, which vary by plan.
Macola ERP
- Integration surface
- SQL Server database access, with product-level integration interfaces in newer Macola versions
- Authentication
- Database credentials (SQL Server or Windows authentication)
- Change detection
- CDC or change tracking on the underlying SQL Server database, or timestamp-based polling
- Capabilities
- read · write · CDC
How it works
How to connect Gorgias to Macola ERP — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Gorgias and Macola ERP with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Gorgias
connected
Macola ERP
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Gorgias and Macola ERP objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Gorgias ⇄ Macola ERPCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Gorgias Macola ERPCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Gorgias and Macola ERP integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Gorgias and Macola ERP: authenticate both systems, choose the objects to sync (such as Gorgias's Customers and Tags), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
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Common patterns for Gorgias and Macola ERP: Where Macola ERP manages people and org data: keep Gorgias aligned; Where Macola ERP handles order-to-cash: closed-won flows through; Where Macola ERP is the finance system of record: money status on the account. Owners, territories, and org structure informed by Macola ERP stay current in Gorgias.
-
Gorgias: REST API. Authentication: API key paired with the account email over HTTP Basic auth; OAuth 2.0 for public apps. Macola ERP: SQL Server database access, with product-level integration interfaces in newer Macola versions. Authentication: Database credentials (SQL Server or Windows authentication). Stacksync manages authentication, retries, and rate limits on both sides.
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Gorgias: Tickets aggregate messages from email, live chat, SMS, and social channels into a single object, so one synced record covers the full conversation. Macola ERP: Macola runs on Microsoft SQL Server, so integrations commonly operate at the database layer, where log-based CDC and change tracking are available. Stacksync's field mapping accounts for these differences between Gorgias and Macola ERP without custom code.
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Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means Gorgias and Macola ERP records are not retained after a sync operation.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
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