Real-time
Two-way sync
Changes in Gorgias or Smartsheet instantly reflect in both systems. No stale data, no manual imports.
CRM ⇄ Business productivity
Gorgias to Smartsheet integration — real-time, two-way sync
Keep Gorgias and Smartsheet in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
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Adopted by fast-scaling companies moving mission-critical data in real time
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Why teams connect Gorgias and Smartsheet
Sync what happens in Smartsheet with the customer records in Gorgias, in real time and in both directions.
The CRM is supposed to be the record of every customer relationship, but customer-relevant information also accumulates in the other tools a team runs. Whatever Smartsheet holds or produces that touches a customer, whether conversations, payments, replies, enriched data, or notes, the CRM only benefits if it arrives without someone copying it over.
Stacksync connects Discussions and Comments, Users and Groups, Sheets, Rows in Smartsheet to Users (agents), Tags, Satisfaction surveys, Events in Gorgias with bi-directional, real-time sync. Activity and record changes in Smartsheet update the matching contact or account in Gorgias, and CRM data flows the other way wherever Smartsheet can store and use it.
Common use cases
- 01 Mirror Users and Groups from an HR system or directory so sheet sharing and workspace access stay aligned with headcount changes.
- 02 Trigger downstream actions in an operational database when a Row's status Cell changes, using sheet webhooks for near-real-time updates.
- 03 Push order, subscription, and shipping data from a production database into Gorgias customer profiles so agents see context without switching tools.
- 04 Route high-value or churn-risk customers to priority queues by writing scores from a data warehouse into ticket or customer fields.
Common sync patterns
Where Smartsheet can store CRM context: fields kept current
Owner, lifecycle stage, or account details from Gorgias sync into Smartsheet, so people working there have the context without switching tools.
Where Smartsheet supplies contact or company data
Enriched fields land directly on records in Gorgias, and refreshes keep them from going stale.
What you can sync between Gorgias and Smartsheet
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Gorgias objects | Smartsheet objects | How this pairing syncs | |
|---|---|---|---|
| Customers Unified shopper profiles that merge identities across connected stores. | Attachments Files linked to rows or sheets; posting one carries a 10x rate cost, so bulk file sync is throttled to 30 per minute. | Customers is specific to Gorgias and Attachments to Smartsheet — each maps to any object or custom field on the other side. | |
| Users (agents) Support staff records used for assignment and workload reporting. | Discussions and Comments Threaded comments on rows and sheets; read out to sync collaboration history or activity into another system. | Users (agents) is specific to Gorgias and Discussions and Comments to Smartsheet — each maps to any object or custom field on the other side. | |
| Tags Categorize tickets for routing and downstream analytics. | Users and Groups Account membership and sharing; synced to keep an HR or identity source aligned with sheet and workspace access. | Tags is specific to Gorgias and Users and Groups to Smartsheet — each maps to any object or custom field on the other side. | |
| Satisfaction surveys CSAT responses synced out for support quality reporting. | Sheets The core container; each sheet has typed columns, rows, and a modifiedAt stamp. Stacksync treats a sheet as a table and syncs its rows two-way. | Satisfaction surveys is specific to Gorgias and Sheets to Smartsheet — each maps to any object or custom field on the other side. | |
| Events Activity records useful for auditing what happened on a ticket. | Rows Records inside a sheet, each with createdAt/modifiedAt and cells keyed by columnId; the primary unit synced to and from external tables. | Events is specific to Gorgias and Rows to Smartsheet — each maps to any object or custom field on the other side. | |
| Custom fields Extend tickets with brand-specific attributes. | Columns Define sheet schema and cell type (TEXT_NUMBER, DATE, CONTACT_LIST, PICKLIST, CHECKBOX); read via the API so field mappings can be generated. | Custom fields is specific to Gorgias and Columns to Smartsheet — each maps to any object or custom field on the other side. |
How changes propagate between Gorgias and Smartsheet
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Gorgias Smartsheet Sub-second propagation
DetectionGorgias notifies Stacksync of record changes through webhook events. Webhooks for ticket and message events, supplemented by polling with updated-at cursors.
DeliveryEach detected change is written to Smartsheet through its API, with automatic retries and rate-limit backoff.
Smartsheet Gorgias Sub-second propagation
DetectionSmartsheet notifies Stacksync of record changes through webhook events. Sheet-scoped webhooks subscribed to *.* events notify on row and cell changes.
DeliveryEach detected change is written to Gorgias through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Gorgias: Subject to the platform's API rate limits, which vary by plan.
- Smartsheet: 300 requests per minute per access token; heavy calls like posting attachments cost 10x (30/min). A 429 returns errorCode 4003, back off ~60s.
What ships with Gorgias ⇄ Smartsheet
Connect Gorgias and Smartsheet for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gorgias–Smartsheet connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Gorgias or Smartsheet data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Gorgias or Smartsheet record.
Observability
Monitoring
Track your Gorgias ⇄ Smartsheet sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Gorgias and Smartsheet.
How the Gorgias and Smartsheet connectors work
Gorgias
- Integration surface
- REST API
- Authentication
- API key paired with the account email over HTTP Basic auth; OAuth 2.0 for public apps
- Change detection
- Webhooks for ticket and message events, supplemented by polling with updated-at cursors
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits, which vary by plan.
Smartsheet
- Integration surface
- REST API (v2.0)
- Authentication
- OAuth 2.0 authorization-code flow, or a raw/personal API access token passed as a Bearer header
- Change detection
- Sheet-scoped webhooks subscribed to *.* events notify on row and cell changes; otherwise polling on sheet and row modifiedAt timestamps
- Capabilities
- read · write · webhooks
- Rate limits
- 300 requests per minute per access token; heavy calls like posting attachments cost 10x (30/min). A 429 returns errorCode 4003, back off ~60s.
How it works
How to connect Gorgias to Smartsheet — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Gorgias and Smartsheet with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Gorgias
connected
Smartsheet
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Gorgias and Smartsheet objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Gorgias ⇄ SmartsheetCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Gorgias SmartsheetCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Gorgias and Smartsheet integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Gorgias and Smartsheet: authenticate both systems, choose the objects to sync (such as Gorgias's Customers and Users (agents)), map fields visually, and changes propagate both ways in milliseconds — no code required.
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On the Smartsheet side: Discussions and Comments, Users and Groups, Sheets, Rows, plus custom fields where Smartsheet exposes them. On the Gorgias side: Users (agents), Tags, Satisfaction surveys, Events. Stacksync auto-detects both schemas and converts types between the two systems.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
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Common patterns for Gorgias and Smartsheet: Where Smartsheet can store CRM context: fields kept current; Where Smartsheet supplies contact or company data. Owner, lifecycle stage, or account details from Gorgias sync into Smartsheet, so people working there have the context without switching tools.
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Gorgias: REST API. Authentication: API key paired with the account email over HTTP Basic auth; OAuth 2.0 for public apps. Smartsheet: REST API (v2.0). Authentication: OAuth 2.0 authorization-code flow, or a raw/personal API access token passed as a Bearer header. Stacksync manages authentication, retries, and rate limits on both sides.
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Smartsheet: Cell writes must match the column type (CONTACT_LIST, PICKLIST, DATE, CHECKBOX), so mappings have to respect each column's definition. Gorgias: Customer profiles are ecommerce-aware and consolidate identities across connected storefronts such as Shopify. Stacksync's field mapping accounts for these differences between Gorgias and Smartsheet without custom code.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
Every pair below is a real-time, two-way sync. Search all 514 integrations available for Gorgias and Smartsheet.
Popular · 7 of 514
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Gorgias ⇄ GitHub -
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Smartsheet ⇄ Salesforce -
Smartsheet ⇄ HubSpot -
Smartsheet ⇄ Microsoft Dynamics 365 Sales
No integrations match .
