Real-time
Two-way sync
Changes in Gorgias or Klaviyo instantly reflect in both systems. No stale data, no manual imports.
CRM ⇄ Business productivity
Gorgias to Klaviyo integration — real-time, two-way sync
Keep Gorgias and Klaviyo in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
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Adopted by fast-scaling companies moving mission-critical data in real time
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Why teams connect Gorgias and Klaviyo
Sync what happens in Klaviyo with the customer records in Gorgias, in real time and in both directions.
The CRM is supposed to be the record of every customer relationship, but customer-relevant information also accumulates in the other tools a team runs. Whatever Klaviyo holds or produces that touches a customer, whether conversations, payments, replies, enriched data, or notes, the CRM only benefits if it arrives without someone copying it over.
Stacksync connects Events, Metrics, Campaigns, Flows in Klaviyo to Users (agents), Tags, Satisfaction surveys, Events in Gorgias with bi-directional, real-time sync. Activity and record changes in Klaviyo update the matching contact or account in Gorgias, and CRM data flows the other way wherever Klaviyo can store and use it.
Common use cases
- 01 Push offline, ERP, or subscription order events into Klaviyo as metrics to trigger post-purchase and win-back flows
- 02 Mirror campaign and flow engagement events into a warehouse for revenue attribution alongside order data
- 03 Sync ticket tags and CSAT results to analytics tools for support quality reporting.
- 04 Keep customer records consistent between Gorgias and marketing platforms so support interactions inform campaigns.
Common sync patterns
Where Klaviyo supplies contact or company data
Enriched fields land directly on records in Gorgias, and refreshes keep them from going stale.
Where Klaviyo processes payments
Charges, refunds, and subscription changes appear on the account in Gorgias, so revenue context lives with the relationship.
Where Klaviyo can store CRM context: fields kept current
Owner, lifecycle stage, or account details from Gorgias sync into Klaviyo, so people working there have the context without switching tools.
What you can sync between Gorgias and Klaviyo
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Gorgias objects | Klaviyo objects | How this pairing syncs | |
|---|---|---|---|
| Tags Categorize tickets for routing and downstream analytics. | Tags Organizational labels on campaigns, flows, and lists support reporting rollups. | Same entity on both sides — records pair one-to-one and field-level changes reconcile in both directions. | |
| Events Activity records useful for auditing what happened on a ticket. | Events Timestamped behavioral records tied to metrics; external order and product events are pushed in to trigger flows. | Same entity on both sides — records pair one-to-one and field-level changes reconcile in both directions. | |
| Customers Unified shopper profiles that merge identities across connected stores. | Campaigns Email and SMS sends expose performance data for warehouse-based reporting. | Customers is specific to Gorgias and Campaigns to Klaviyo — each maps to any object or custom field on the other side. | |
| Users (agents) Support staff records used for assignment and workload reporting. | Flows Automation definitions and their engagement data sync outward for attribution. | Users (agents) is specific to Gorgias and Flows to Klaviyo — each maps to any object or custom field on the other side. | |
| Satisfaction surveys CSAT responses synced out for support quality reporting. | Templates Message templates are accessible via API for content management workflows. | Satisfaction surveys is specific to Gorgias and Templates to Klaviyo — each maps to any object or custom field on the other side. | |
| Custom fields Extend tickets with brand-specific attributes. | Catalog Items Product catalog records synced from an ERP or PIM power product blocks and back-in-stock triggers. | Custom fields is specific to Gorgias and Catalog Items to Klaviyo — each maps to any object or custom field on the other side. |
How changes propagate between Gorgias and Klaviyo
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Gorgias Klaviyo Sub-second propagation
DetectionGorgias notifies Stacksync of record changes through webhook events. Webhooks for ticket and message events, supplemented by polling with updated-at cursors.
DeliveryEach detected change is written to Klaviyo through its API, with automatic retries and rate-limit backoff.
Klaviyo Gorgias Sub-second propagation
DetectionKlaviyo notifies Stacksync of record changes through webhook events. Polling on updated timestamps.
DeliveryEach detected change is written to Gorgias through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Gorgias: Subject to the platform's API rate limits, which vary by plan.
- Klaviyo: Per-endpoint burst and steady rate limits apply.
What ships with Gorgias ⇄ Klaviyo
Connect Gorgias and Klaviyo for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gorgias–Klaviyo connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Gorgias or Klaviyo data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Gorgias or Klaviyo record.
Observability
Monitoring
Track your Gorgias ⇄ Klaviyo sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Gorgias and Klaviyo.
How the Gorgias and Klaviyo connectors work
Gorgias
- Integration surface
- REST API
- Authentication
- API key paired with the account email over HTTP Basic auth; OAuth 2.0 for public apps
- Change detection
- Webhooks for ticket and message events, supplemented by polling with updated-at cursors
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits, which vary by plan.
Klaviyo
- Integration surface
- REST API compliant with the JSON:API specification
- Authentication
- OAuth 2.0 for apps or private API keys
- Change detection
- Polling on updated timestamps; outbound webhooks exist for event topics (availability depends on plan or app-partner status) and as flow webhook actions
- Capabilities
- read · write · webhooks
- Rate limits
- Per-endpoint burst and steady rate limits apply
How it works
How to connect Gorgias to Klaviyo — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Gorgias and Klaviyo with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Gorgias
connected
Klaviyo
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Gorgias and Klaviyo objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Gorgias ⇄ KlaviyoCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Gorgias KlaviyoCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Gorgias and Klaviyo integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Gorgias and Klaviyo: authenticate both systems, choose the objects to sync (such as Gorgias's Tags and Events), map fields visually, and changes propagate both ways in milliseconds — no code required.
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On the Klaviyo side: Events, Metrics, Campaigns, Flows, plus custom fields where Klaviyo exposes them. On the Gorgias side: Users (agents), Tags, Satisfaction surveys, Events. Stacksync auto-detects both schemas and converts types between the two systems.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
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Common patterns for Gorgias and Klaviyo: Where Klaviyo supplies contact or company data; Where Klaviyo processes payments; Where Klaviyo can store CRM context: fields kept current. Enriched fields land directly on records in Gorgias, and refreshes keep them from going stale.
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Gorgias: REST API. Authentication: API key paired with the account email over HTTP Basic auth; OAuth 2.0 for public apps. Klaviyo: REST API compliant with the JSON:API specification. Authentication: OAuth 2.0 for apps or private API keys. Stacksync manages authentication, retries, and rate limits on both sides.
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Klaviyo: Profiles accept arbitrary custom properties, and events are append-only records tied to named metrics, which together form the segmentation model external data is synced into. Gorgias: Customer profiles are ecommerce-aware and consolidate identities across connected storefronts such as Shopify. Stacksync's field mapping accounts for these differences between Gorgias and Klaviyo without custom code.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
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→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
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