Real-time
Two-way sync
Changes in Gorgias or Redis Enterprise instantly reflect in both systems. No stale data, no manual imports.
CRM ⇄ Database
Gorgias to Redis Enterprise integration — real-time, two-way sync
Keep Gorgias and Redis Enterprise in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
Case study
Migrated from Mulesoft
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Migrated from Celigo
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Migrated from Matillion
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Migrated from Fivetran
Case study
Migrated from Celigo
Why teams connect Gorgias and Redis Enterprise
Treat Gorgias like part of your database: its records live in Redis Enterprise as real tables, and writes in either place sync to the other in seconds.
Product and engineering teams constantly need CRM data, and the CRM API is a poor way to get it: rate limits, pagination, custom objects, and integration code that breaks when an admin renames a field. What they actually want is the data in Redis Enterprise, where it can be queried and joined like everything else.
Stacksync mirrors Users (agents), Tags, Satisfaction surveys, Events from Gorgias into Sorted Sets, Lists, Streams, Pub/Sub channels in Redis Enterprise with real-time, bi-directional sync. Read CRM records with plain queries; write updates from your application and they appear in Gorgias with validation intact. Go-to-market teams keep working in the CRM, engineers keep working in the database, and neither has to think about the other.
Common use cases
- Sync Gorgias customers and tickets into a warehouse or CRM so support volume can be analyzed alongside order and LTV data.
- Push order, subscription, and shipping data from a production database into Gorgias customer profiles so agents see context without switching tools.
- Publish record-change events into Redis Streams so microservices react to upstream CRM updates without polling.
- Hydrate session stores and feature stores from a warehouse or operational database on a schedule.
Internal tools without API code
Back-office apps read and write the synced tables; Stacksync handles the Gorgias API, limits, and retries.
Trigger workflows from CRM changes
Field and stage updates in Gorgias arrive as row changes in Redis Enterprise, ready to drive jobs and notifications.
Query the CRM like a database
Accounts, contacts, and custom objects from Gorgias become tables in Redis Enterprise you can join with application data directly.
What you can sync between Gorgias and Redis Enterprise
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Gorgias objects | Redis Enterprise objects | |
|---|---|---|
| Custom fields Extend tickets with brand-specific attributes. | Keys (Strings) Simple key-value pairs used to cache individual synced records or lookup values. | |
| Tickets The central support object, aggregating a conversation across channels. | Hashes Field-value maps that commonly hold one synced row per hash, keyed by record ID. | |
| Messages Individual inbound and outbound messages attached to a ticket. | JSON documents Native JSON storage (RedisJSON) for nested records synced from APIs or document stores. | |
| Customers Unified shopper profiles that merge identities across connected stores. | Sets Unordered unique-member collections used for membership checks like segment or ID lists. | |
| Users (agents) Support staff records used for assignment and workload reporting. | Sorted Sets Score-ordered collections used for rankings, priority queues, and time-ordered indexes. | |
| Tags Categorize tickets for routing and downstream analytics. | Lists Ordered sequences often used as lightweight queues fed by sync events. |
What ships with Gorgias ⇄ Redis Enterprise
Connect Gorgias and Redis Enterprise for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gorgias–Redis Enterprise connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Gorgias or Redis Enterprise data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Gorgias or Redis Enterprise record.
Observability
Monitoring
Track your Gorgias ⇄ Redis Enterprise sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Gorgias and Redis Enterprise.
How the Gorgias and Redis Enterprise connectors work
Gorgias
- Integration surface
- REST API
- Authentication
- API key paired with the account email over HTTP Basic auth; OAuth 2.0 for public apps
- Change detection
- Webhooks for ticket and message events, supplemented by polling with updated-at cursors
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits, which vary by plan.
Redis Enterprise
- Integration surface
- Redis wire protocol (RESP) via client libraries; separate REST API for cluster management
- Authentication
- Password or ACL-based credentials, typically over TLS
- Change detection
- Keyspace notifications over pub/sub or reads from Redis Streams; no transaction-log CDC surface for data
- Capabilities
- read · write
- Rate limits
- Throughput is bounded by provisioned cluster capacity rather than published API rate limits
How it works
How to connect Gorgias to Redis Enterprise — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Gorgias and Redis Enterprise with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Gorgias
connected
Redis Enterprise
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Gorgias and Redis Enterprise objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Gorgias ⇄ Redis EnterpriseCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Gorgias Redis EnterpriseCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Gorgias and Redis Enterprise integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Gorgias and Redis Enterprise: authenticate both systems, choose the objects to sync (such as Gorgias's Custom fields and Tickets), map fields visually, and changes propagate both ways in milliseconds — no code required.
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On the Gorgias side: Users (agents), Tags, Satisfaction surveys, Events, plus custom fields where Gorgias exposes them. On the Redis Enterprise side: Sorted Sets, Lists, Streams, Pub/Sub channels. Stacksync auto-detects both schemas and converts types between the two systems.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
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Common patterns for Gorgias and Redis Enterprise: Internal tools without API code; Trigger workflows from CRM changes; Query the CRM like a database. Back-office apps read and write the synced tables; Stacksync handles the Gorgias API, limits, and retries.
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Gorgias: REST API. Authentication: API key paired with the account email over HTTP Basic auth; OAuth 2.0 for public apps. Redis Enterprise: Redis wire protocol (RESP) via client libraries; separate REST API for cluster management. Authentication: Password or ACL-based credentials, typically over TLS. Stacksync manages authentication, retries, and rate limits on both sides.
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Gorgias: Customer profiles are ecommerce-aware and consolidate identities across connected storefronts such as Shopify. Redis Enterprise: Data structures are typed server-side (hashes, sets, sorted sets, streams), so sync mappings target a structure and key convention rather than tables and columns. Stacksync's field mapping accounts for these differences between Gorgias and Redis Enterprise without custom code.
SECURITY
Security teams love Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
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