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Database ⇄ CRM

Amazon DynamoDB to Gorgias integration — real-time, two-way sync

Keep Amazon DynamoDB and Gorgias in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

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Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Amazon DynamoDB and Gorgias

Treat Gorgias like part of your database: its records live in Amazon DynamoDB as real tables, and writes in either place sync to the other in seconds.

Product and engineering teams constantly need CRM data, and the CRM API is a poor way to get it: rate limits, pagination, custom objects, and integration code that breaks when an admin renames a field. What they actually want is the data in Amazon DynamoDB, where it can be queried and joined like everything else.

Stacksync mirrors Custom fields, Tickets, Messages, Customers from Gorgias into Items, Global secondary indexes (GSIs), Local secondary indexes (LSIs), DynamoDB Streams in Amazon DynamoDB with real-time, bi-directional sync. Read CRM records with plain queries; write updates from your application and they appear in Gorgias with validation intact. Go-to-market teams keep working in the CRM, engineers keep working in the database, and neither has to think about the other.

Common use cases

  • 01 Route high-value or churn-risk customers to priority queues by writing scores from a data warehouse into ticket or customer fields.
  • 02 Sync ticket tags and CSAT results to analytics tools for support quality reporting.
  • 03 Mirror a high-write DynamoDB table into a relational database so teams can join NoSQL application data against relational tables for reporting.
  • 04 Use DynamoDB Streams as a change-data-capture source to push item INSERT, MODIFY, and REMOVE events into a CRM, search index, or operational database in near-real-time.

Common sync patterns

Trigger workflows from CRM changes

Field and stage updates in Gorgias arrive as row changes in Amazon DynamoDB, ready to drive jobs and notifications.

Query the CRM like a database

Accounts, contacts, and custom objects from Gorgias become tables in Amazon DynamoDB you can join with application data directly.

Product events onto CRM records

Signup, usage, or lifecycle changes written to Amazon DynamoDB sync onto the matching records in Gorgias, giving go-to-market teams live product context.

What you can sync between Amazon DynamoDB and Gorgias

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Amazon DynamoDB objects Gorgias objects How this pairing syncs
Local secondary indexes (LSIs) Extra sort keys within the same partition key, defined at table creation; queried like the base table for alternate access patterns. Users (agents) Support staff records used for assignment and workload reporting. Local secondary indexes (LSIs) is specific to Amazon DynamoDB and Users (agents) to Gorgias — each maps to any object or custom field on the other side.
DynamoDB Streams Ordered item-level change records (INSERT, MODIFY, REMOVE) with old/new image views and 24-hour retention; the native change-data-capture source Stacksync reads for near-real-time sync. Tags Categorize tickets for routing and downstream analytics. DynamoDB Streams is specific to Amazon DynamoDB and Tags to Gorgias — each maps to any object or custom field on the other side.
Global Tables Multi-region, active-active replicas of a table kept in sync by DynamoDB; each region is read and written locally with last-writer-wins conflict resolution. Satisfaction surveys CSAT responses synced out for support quality reporting. Global Tables is specific to Amazon DynamoDB and Satisfaction surveys to Gorgias — each maps to any object or custom field on the other side.
Time to Live (TTL) Per-item expiry timestamps; DynamoDB deletes expired items in the background and emits a Streams REMOVE record for each deletion. Events Activity records useful for auditing what happened on a ticket. Time to Live (TTL) is specific to Amazon DynamoDB and Events to Gorgias — each maps to any object or custom field on the other side.
Tables Top-level containers, each with a partition key and optional sort key; Stacksync syncs a table as a stream of items with full read and write via PutItem, UpdateItem, and DeleteItem. Custom fields Extend tickets with brand-specific attributes. Tables is specific to Amazon DynamoDB and Custom fields to Gorgias — each maps to any object or custom field on the other side.
Items Individual schemaless records (attributes up to 400 KB each); read with GetItem, Query, and Scan and written with PutItem or BatchWriteItem, so write is supported here. Tickets The central support object, aggregating a conversation across channels. Items is specific to Amazon DynamoDB and Tickets to Gorgias — each maps to any object or custom field on the other side.

How changes propagate between Amazon DynamoDB and Gorgias

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

Amazon DynamoDB Gorgias Sub-second propagation

DetectionChanges in Amazon DynamoDB are captured at the source via change data capture — no polling loop against its API. DynamoDB Streams emit ordered item-level change records (INSERT, MODIFY, REMOVE) with KEYS_ONLY, NEW_IMAGE, OLD_IMAGE, or NEW_AND_OLD_IMAGES views.

DeliveryEach detected change is written to Gorgias through its API, with automatic retries and rate-limit backoff.

Gorgias Amazon DynamoDB Sub-second propagation

DetectionGorgias notifies Stacksync of record changes through webhook events. Webhooks for ticket and message events, supplemented by polling with updated-at cursors.

DeliveryEach detected change is applied to Amazon DynamoDB as a row-level write, with types converted between the two schemas.

Rate-limit considerations

  • Amazon DynamoDB: Throughput is metered in read/write capacity units (provisioned or on-demand): 1 WCU = one 1 KB write per second, 1 RCU = one strongly-consistent 4 KB read per second. Exceeding capacity or the ~3,000 RCU / 1,000 WCU per-partition ceiling returns ProvisionedThroughputExceededException with throttling.
  • Gorgias: Subject to the platform's API rate limits, which vary by plan.
What ships with Amazon DynamoDB ⇄ Gorgias

Connect Amazon DynamoDB and Gorgias for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Amazon DynamoDB–Gorgias connection.

Real-time

Two-way sync

Changes in Amazon DynamoDB or Gorgias instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Amazon DynamoDB or Gorgias data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Amazon DynamoDB or Gorgias record.

Observability

Monitoring

Track your Amazon DynamoDB ⇄ Gorgias sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Amazon DynamoDB and Gorgias.

How the Amazon DynamoDB and Gorgias connectors work

Amazon DynamoDB

Integration surface
AWS SDK / low-level HTTPS JSON API at dynamodb.<region>.amazonaws.com (PutItem, GetItem, UpdateItem, DeleteItem, Query, Scan, BatchWriteItem, TransactWriteItems), plus PartiQL (ExecuteStatement) for SQL-style access and DynamoDB Streams for change capture.
Authentication
AWS Signature Version 4 (SigV4) signed requests using an IAM access key ID and secret key, or temporary STS credentials from an assumed IAM role; IAM policies scope access down to table and item level.
Change detection
DynamoDB Streams emit ordered item-level change records (INSERT, MODIFY, REMOVE) with KEYS_ONLY, NEW_IMAGE, OLD_IMAGE, or NEW_AND_OLD_IMAGES views and 24-hour retention, read via shard iterators (or Kinesis Data Streams for longer retention). No native HTTP webhooks.
Capabilities
read · write · CDC
Rate limits
Throughput is metered in read/write capacity units (provisioned or on-demand): 1 WCU = one 1 KB write per second, 1 RCU = one strongly-consistent 4 KB read per second. Exceeding capacity or the ~3,000 RCU / 1,000 WCU per-partition ceiling returns ProvisionedThroughputExceededException with throttling.

Gorgias

Integration surface
REST API
Authentication
API key paired with the account email over HTTP Basic auth; OAuth 2.0 for public apps
Change detection
Webhooks for ticket and message events, supplemented by polling with updated-at cursors
Capabilities
read · write · webhooks
Rate limits
Subject to the platform's API rate limits, which vary by plan.
How it works

How to connect Amazon DynamoDB to Gorgias — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Amazon DynamoDB and Gorgias with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Amazon DynamoDB connected
    Gorgias connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Amazon DynamoDB and Gorgias objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Amazon DynamoDB ⇄ Gorgias
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Amazon DynamoDB Gorgias
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Amazon DynamoDB and Gorgias integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

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SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 541 integrations available for Amazon DynamoDB and Gorgias.

Popular · 8 of 541
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