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CRM

Connect Freshworks CRM to any app with two-way sync.

Two-way sync Freshworks CRM across all your CRMs, databases, data warehouses, EDI systems, and AI tools, with custom workflows tailored to your data.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

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Object catalog

What Stacksync syncs in Freshworks CRM.

These objects sync between Freshworks CRM and any connected system, with field-level mapping and conflict resolution. Custom fields are picked up from the live schema where Freshworks CRM exposes them.

Contacts
Unified sales-and-marketing person records; the core entity for bidirectional syncs.
Accounts
Company records kept consistent with ERP and billing systems.
Deals
Pipeline records synced out for forecasting and full-funnel reporting.
Tasks
Follow-ups created from external signals such as product usage events.
Appointments
Meeting records readable for activity reporting.
Sales activities
Logged activity types used in engagement and productivity analysis.
Lists
Contact list membership synced against segments computed in a warehouse.
Notes
Context records attached to contacts, accounts, and deals.
API surface

How Stacksync connects to Freshworks CRM.

The connector runs on Freshworks CRM's native API. Stacksync manages authentication, rate limits, retries, and schema changes so your team does not maintain integration code.

Connection
REST API
Authentication
API key sent as a Token authorization header
Change detection
Polling with updated-at filters; outbound webhooks can be configured through workflow automations
Rate limits
Subject to per-account API rate limits that vary by plan

Sync directions

  • Read Supported
  • Write Supported
  • Change data capture Not available
  • Webhooks Supported
What ships with Freshworks CRM

Connect Freshworks CRM for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every connection.

Real-time

Two-way sync

Changes in Freshworks CRM instantly reflect across connected systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Freshworks CRM data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Freshworks CRM record.

Observability

Monitoring

Track your Freshworks CRM sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions.

Use cases

What teams run on the Freshworks CRM connector.

Freshworks CRM (sold today as the Freshsales suite) is the vendor's combined sales-and-marketing CRM, pitched as a single source of truth for the customer journey with built-in phone, email, and Freddy AI insights. Buyers are RevOps and marketing ops teams standardizing on the Freshworks platform. Data gravity concentrates in contacts, accounts, and deals, plus the lists and sales activities that both marketing segmentation and pipeline reporting depend on.

  • RevOps
  • Marketing ops
  • Sales operations
  • Data engineering

  1. Sync unified contact records, covering sales and marketing attributes, into a warehouse for full-funnel reporting.

  2. Push scored leads from a data platform into Freshworks CRM and route them by lifecycle stage.

  3. Two-way sync accounts and deals with an ERP so quotes and invoices reference the same customer records.

  4. Keep list membership aligned with segments computed in the warehouse.

  5. Mirror deal and activity data into a Postgres database that internal tools query directly.

  6. Sync Contacts and Lists between Freshworks CRM and marketing tools so campaign segments and suppression lists match on both sides.

All Freshworks CRM integrations

Pick the system you need to keep in sync with Freshworks CRM. Each page covers the sync setup, field mapping, and common workflows for that pair.

CRM · 45

ERP · 38

Database · 48

Data warehouse · 29

Business productivity · 35

Accounting and finance · 17

How it works

Set up Freshworks CRM in minutes, without APIs.

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Freshworks CRM with its native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Freshworks CRM connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Freshworks CRM objects to sync — Stacksync auto-detects the schema, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Freshworks CRM
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Freshworks CRM database
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
Try interactive demo

FAQ

Freshworks CRM connector FAQ

What can I sync with the Freshworks CRM connector?

Freshworks CRM's core objects — Contacts, Accounts, Deals, Tasks and custom fields — can sync with any of 302 other systems. Every integration is real-time and bidirectional, with field-level mapping and conflict resolution.

How does Stacksync connect to Freshworks CRM?

Via REST API, authenticated with API key sent as a Token authorization header. Changes are detected as follows — polling with updated-at filters; outbound webhooks can be configured through workflow automations. Stacksync manages rate limits, retries, and schema changes automatically.

Is the Freshworks CRM connector two-way?

Yes. Changes made in Freshworks CRM propagate to the connected system and vice versa, in milliseconds. One-way flows are also supported when a direction should stay read-only.

How long does a Freshworks CRM integration take to set up?

Most Freshworks CRM integrations go live in minutes: authenticate Freshworks CRM and the other system, pick objects and fields, and enable the sync. No code and no infrastructure to manage.

Is Freshworks CRM data secure in transit?

Stacksync is SOC 2 Type II, ISO 27001, GDPR and HIPAA compliant. Freshworks CRM data is encrypted in transit, and a zero-persistent-storage architecture means records are not retained after a sync operation.

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more
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