Real-time
Two-way sync
Changes in Freshworks CRM or Ironclad instantly reflect in both systems. No stale data, no manual imports.
CRM ⇄ Business productivity
Freshworks CRM to Ironclad integration — real-time, two-way sync
Keep Freshworks CRM and Ironclad in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
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Why teams connect Freshworks CRM and Ironclad
Sync what happens in Ironclad with the customer records in Freshworks CRM, in real time and in both directions.
The CRM is supposed to be the record of every customer relationship, but customer-relevant information also accumulates in the other tools a team runs. Whatever Ironclad holds or produces that touches a customer, whether conversations, payments, replies, enriched data, or notes, the CRM only benefits if it arrives without someone copying it over.
Stacksync connects Obligations, Webhooks, Workflow Approvals, Signature Packets in Ironclad to Notes, Contacts, Accounts, Deals in Freshworks CRM with bi-directional, real-time sync. Activity and record changes in Ironclad update the matching contact or account in Freshworks CRM, and CRM data flows the other way wherever Ironclad can store and use it.
Common use cases
- 01 Push Obligations and renewal dates from Ironclad into a finance or task system so post-signature commitments and renewals are tracked and actioned on time.
- 02 Pull executed contract PDFs from Records attachments into a document store or archive as each workflow completes.
- 03 Push scored leads from a data platform into Freshworks CRM and route them by lifecycle stage.
- 04 Two-way sync accounts and deals with an ERP so quotes and invoices reference the same customer records.
Common sync patterns
Where Ironclad can store CRM context: fields kept current
Owner, lifecycle stage, or account details from Freshworks CRM sync into Ironclad, so people working there have the context without switching tools.
Where Ironclad handles support or shared inboxes
Tickets and conversations attach to the right contact and account in Freshworks CRM, so sales sees open issues before the next call.
Where Ironclad supplies contact or company data
Enriched fields land directly on records in Freshworks CRM, and refreshes keep them from going stale.
What you can sync between Freshworks CRM and Ironclad
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Freshworks CRM objects | Ironclad objects | How this pairing syncs | |
|---|---|---|---|
| Sales activities Logged activity types used in engagement and productivity analysis. | Signature Packets The e-signature packets on a workflow (sent, signatures collected, fully signed); read to track signing progress, with packet events delivered by webhook for real-time status. | Sales activities is specific to Freshworks CRM and Signature Packets to Ironclad — each maps to any object or custom field on the other side. | |
| Lists Contact list membership synced against segments computed in a warehouse. | Workflow Documents Draft and executed documents attached to a workflow; retrieved to pull generated or signed files out into a document store or archive. | Lists is specific to Freshworks CRM and Workflow Documents to Ironclad — each maps to any object or custom field on the other side. | |
| Notes Context records attached to contacts, accounts, and deals. | Workflows The core unit of Ironclad: a live contract process (NDA, MSA, order form) moving through creation, review, approval, and signature. Launched via POST, updated via PATCH, and read for status, so contract processes move two-way between Ironclad and a database, CRM, or ERP. | Notes is specific to Freshworks CRM and Workflows to Ironclad — each maps to any object or custom field on the other side. | |
| Contacts Unified sales-and-marketing person records; the core entity for bidirectional syncs. | Records The Repository of executed and stored contracts with metadata (value, counterparty, key dates, type) and attachments; full create, read, update, and delete so signed-contract data and PDFs sync to a warehouse, ERP, or CRM. | Contacts is specific to Freshworks CRM and Records to Ironclad — each maps to any object or custom field on the other side. | |
| Accounts Company records kept consistent with ERP and billing systems. | Entities Structured records for counterparties and other parties linked to workflows and records; read and written to keep company and vendor master data aligned with a CRM or ERP. | Accounts is specific to Freshworks CRM and Entities to Ironclad — each maps to any object or custom field on the other side. | |
| Deals Pipeline records synced out for forecasting and full-funnel reporting. | Obligations Post-signature commitments, milestones, and renewal dates tied to contracts; synced two-way to drive renewal, compliance, and finance reporting in downstream systems. | Deals is specific to Freshworks CRM and Obligations to Ironclad — each maps to any object or custom field on the other side. |
How changes propagate between Freshworks CRM and Ironclad
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Freshworks CRM Ironclad Sub-second propagation
DetectionFreshworks CRM notifies Stacksync of record changes through webhook events. Polling with updated-at filters.
DeliveryEach detected change is written to Ironclad through its API, with automatic retries and rate-limit backoff.
Ironclad Freshworks CRM Sub-second propagation
DetectionIronclad notifies Stacksync of record changes through webhook events. Native webhook subscriptions (POST /webhooks) fire on 40+ workflow, approval, signature, document, and comment events, and Ironclad retries a failing.
DeliveryEach detected change is written to Freshworks CRM through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Freshworks CRM: Subject to per-account API rate limits that vary by plan.
- Ironclad: Limits are enforced per account per minute by endpoint: GET Workflows 400 and POST/PATCH Workflows 40; GET Records 600 and POST/PATCH Records 200; GET Entities 600 and POST/PATCH Entities 200; Webhooks 600; all other endpoints 800. Exceeding a limit returns HTTP 429, and Ironclad recommends exponential backoff with jitter.
What ships with Freshworks CRM ⇄ Ironclad
Connect Freshworks CRM and Ironclad for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Freshworks CRM–Ironclad connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Freshworks CRM or Ironclad data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Freshworks CRM or Ironclad record.
Observability
Monitoring
Track your Freshworks CRM ⇄ Ironclad sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Freshworks CRM and Ironclad.
How the Freshworks CRM and Ironclad connectors work
Freshworks CRM
- Integration surface
- REST API
- Authentication
- API key sent as a Token authorization header
- Change detection
- Polling with updated-at filters; outbound webhooks can be configured through workflow automations
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to per-account API rate limits that vary by plan
Ironclad
- Integration surface
- REST/JSON Public API (CLM API) at https://na1.ironcladapp.com/public/api/v1 (NA1 and EU1 regions plus a demo/sandbox), with a native Webhooks subscription API; described by an OpenAPI 3.1 spec.
- Authentication
- OAuth 2.0 - Authorization Code grant (PKCE for public clients) and Client Credentials grant for server-to-server; access tokens are Bearer, expire after 6 hours, and every endpoint is gated by a resource scope. The legacy static API bearer token was deprecated on 2024-11-22.
- Change detection
- Native webhook subscriptions (POST /webhooks) fire on 40+ workflow, approval, signature, document, and comment events, and Ironclad retries a failing endpoint up to 10 times over about 13.6 hours with exponential backoff. Otherwise poll the list endpoints by last-updated. There is no database change-data-capture log.
- Capabilities
- read · write · webhooks
- Rate limits
- Limits are enforced per account per minute by endpoint: GET Workflows 400 and POST/PATCH Workflows 40; GET Records 600 and POST/PATCH Records 200; GET Entities 600 and POST/PATCH Entities 200; Webhooks 600; all other endpoints 800. Exceeding a limit returns HTTP 429, and Ironclad recommends exponential backoff with jitter.
How it works
How to connect Freshworks CRM to Ironclad — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Freshworks CRM and Ironclad with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Freshworks CRM
connected
Ironclad
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Freshworks CRM and Ironclad objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Freshworks CRM ⇄ IroncladCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Freshworks CRM IroncladCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Freshworks CRM and Ironclad integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Freshworks CRM and Ironclad: authenticate both systems, choose the objects to sync (such as Freshworks CRM's Sales activities and Lists), map fields visually, and changes propagate both ways in milliseconds — no code required.
-
On the Ironclad side: Obligations, Webhooks, Workflow Approvals, Signature Packets, plus custom fields where Ironclad exposes them. On the Freshworks CRM side: Notes, Contacts, Accounts, Deals. Stacksync auto-detects both schemas and converts types between the two systems.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
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Common patterns for Freshworks CRM and Ironclad: Where Ironclad can store CRM context: fields kept current; Where Ironclad handles support or shared inboxes; Where Ironclad supplies contact or company data. Owner, lifecycle stage, or account details from Freshworks CRM sync into Ironclad, so people working there have the context without switching tools.
-
Freshworks CRM: REST API. Authentication: API key sent as a Token authorization header. Ironclad: REST/JSON Public API (CLM API) at https://na1.ironcladapp.com/public/api/v1 (NA1 and EU1 regions plus a demo/sandbox), with a native Webhooks subscription API; described by an OpenAPI 3.1 spec. Authentication: OAuth 2.0 - Authorization Code grant (PKCE for public clients) and Client Credentials grant for server-to-server; access tokens are Bearer, expire after 6 hours, and every endpoint is gated by a resource scope. The legacy static API bearer token was deprecated on 2024-11-22. Stacksync manages authentication, retries, and rate limits on both sides.
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Ironclad: The Public API is write-capable: you can launch and bulk-launch workflows, update workflow attributes, and create, update, or delete records, entities, and obligations - it is not a read-only export. Freshworks CRM: Contacts and accounts expose lifecycle stages and custom fields through the API, so one record serves both sales and marketing workflows. Stacksync's field mapping accounts for these differences between Freshworks CRM and Ironclad without custom code.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
Every pair below is a real-time, two-way sync. Search all 527 integrations available for Freshworks CRM and Ironclad.
Popular · 8 of 527
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Freshworks CRM ⇄ Agiloft -
Freshworks CRM ⇄ Gainsight -
Freshworks CRM ⇄ Servicemax -
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Ironclad ⇄ HubSpot -
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No integrations match .
