Real-time
Two-way sync
Changes in Freshworks CRM or Smartrecruiters instantly reflect in both systems. No stale data, no manual imports.
CRM ⇄ Human resources
Freshworks CRM to Smartrecruiters integration — real-time, two-way sync
Keep Freshworks CRM and Smartrecruiters in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
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Adopted by fast-scaling companies moving mission-critical data in real time
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Why teams connect Freshworks CRM and Smartrecruiters
Keep the people who own accounts in Freshworks CRM in step with the workforce records in Smartrecruiters, so ownership, roles, and org structure stay current in both systems, in real time and in both directions.
Freshworks CRM runs on people as much as on accounts: every contact, deal, and account has an owner, and those owners are employees whose roles, teams, and status are held in Smartrecruiters. Smartrecruiters is the system of record for the workforce, from new hires to promotions to departures, and often for the candidates the business is still deciding on. When the two systems are connected only by re-keying or an overnight export, they drift apart, and the CRM ends up assigning accounts to people who have left, holding territories that no longer match the org chart, and waiting days to give a new rep access.
Stacksync syncs Lists, Notes, Contacts, Accounts in Freshworks CRM with Job Postings, Interviews, Offers, Users in Smartrecruiters field by field, in real time, and in both directions. You decide which system owns which fields, so Smartrecruiters stays authoritative on roles and org structure while Freshworks CRM keeps ownership and territory current, and Stacksync resolves conflicts by the rules you set.
Common use cases
- 01 Two-way sync accounts and deals with an ERP so quotes and invoices reference the same customer records.
- 02 Keep list membership aligned with segments computed in the warehouse.
- 03 Export Interviews and Offers to a data warehouse to analyze interviewer load, offer-acceptance rates, and hiring outcomes.
- 04 Subscribe to the Webhooks API to react to new applications and status changes in near real time across downstream systems.
Common sync patterns
One directory of people
A person's name, title, email, phone, or manager corrected in either system updates the other, so both stop maintaining separate copies of the same individual.
Where Smartrecruiters tracks people the business also engages: contacts stay in sync
A person recorded in Smartrecruiters, such as a candidate or applicant, can create or update the matching contact in Freshworks CRM, so relationship history and outreach are not rebuilt from scratch when the same individual appears in both.
New team members provisioned when they are hired
When Smartrecruiters records a new hire, a matching user or owner is created in Freshworks CRM, so a new rep can start working accounts without waiting on a manual setup ticket.
What you can sync between Freshworks CRM and Smartrecruiters
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Freshworks CRM objects | Smartrecruiters objects | How this pairing syncs | |
|---|---|---|---|
| Appointments Meeting records readable for activity reporting. | Users Company users (recruiters, hiring managers) with roles, access groups, and activation state; read and written via the User Management API. | Appointments is specific to Freshworks CRM and Users to Smartrecruiters — each maps to any object or custom field on the other side. | |
| Sales activities Logged activity types used in engagement and productivity analysis. | Approvals Approval requests for jobs and offers; requests can be created, retrieved as pending, commented on, and approved or rejected via the Approvals API. | Sales activities is specific to Freshworks CRM and Approvals to Smartrecruiters — each maps to any object or custom field on the other side. | |
| Lists Contact list membership synced against segments computed in a warehouse. | Candidates Person records with contact details, tags, attachments, custom properties, and consent; created, updated, and searched via the Candidates API, often populated from sourcing or enrichment pipelines. | Lists is specific to Freshworks CRM and Candidates to Smartrecruiters — each maps to any object or custom field on the other side. | |
| Notes Context records attached to contacts, accounts, and deals. | Applications Links a Candidate to a Job and carries the current hiring status and source; created and advanced through statuses (screening, interview, offer, hired, rejected) via the Application API. | Notes is specific to Freshworks CRM and Applications to Smartrecruiters — each maps to any object or custom field on the other side. | |
| Contacts Unified sales-and-marketing person records; the core entity for bidirectional syncs. | Jobs Requisitions (positions) with openings, departments, locations, and hiring team; created, patched, and read out for requisition and time-to-fill reporting via the Jobs API. | Contacts is specific to Freshworks CRM and Jobs to Smartrecruiters — each maps to any object or custom field on the other side. | |
| Accounts Company records kept consistent with ERP and billing systems. | Job Postings Job ads and publications pushed to the career site and job boards; created and managed via the job publication endpoints (rate-limited to 2 requests/sec). | Accounts is specific to Freshworks CRM and Job Postings to Smartrecruiters — each maps to any object or custom field on the other side. |
How changes propagate between Freshworks CRM and Smartrecruiters
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Freshworks CRM Smartrecruiters Sub-second propagation
DetectionFreshworks CRM notifies Stacksync of record changes through webhook events. Polling with updated-at filters.
DeliveryEach detected change is written to Smartrecruiters through its API, with automatic retries and rate-limit backoff.
Smartrecruiters Freshworks CRM Sub-second propagation
DetectionSmartrecruiters notifies Stacksync of record changes through webhook events. Webhooks API — subscribe to events (new application, candidate updated, status changed) delivered with a signing secret and retrievable callback logs.
DeliveryEach detected change is written to Freshworks CRM through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Freshworks CRM: Subject to per-account API rate limits that vary by plan.
- Smartrecruiters: Per API credential: most endpoints allow up to 10 requests/sec (job publication and offer documents 2/sec), plus a concurrency limiter of up to 8 simultaneous requests (GET /candidates capped at 1). Exceeding returns 429; responses carry X-RateLimit-Limit/Remaining and concurrent-limit headers.
What ships with Freshworks CRM ⇄ Smartrecruiters
Connect Freshworks CRM and Smartrecruiters for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Freshworks CRM–Smartrecruiters connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Freshworks CRM or Smartrecruiters data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Freshworks CRM or Smartrecruiters record.
Observability
Monitoring
Track your Freshworks CRM ⇄ Smartrecruiters sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Freshworks CRM and Smartrecruiters.
How the Freshworks CRM and Smartrecruiters connectors work
Freshworks CRM
- Integration surface
- REST API
- Authentication
- API key sent as a Token authorization header
- Change detection
- Polling with updated-at filters; outbound webhooks can be configured through workflow automations
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to per-account API rate limits that vary by plan
Smartrecruiters
- Integration surface
- SmartRecruiters REST APIs (SmartAPIs) on api.smartrecruiters.com — Candidates, Application, Jobs, Interviews, Offers, Users, Approvals, plus a Webhooks API for event subscriptions
- Authentication
- X-SmartToken API key header for a customer's own integration (grants full company access, no scopes or expiry), or OAuth 2.0 authorization-code flow for partner and Marketplace apps with user-scoped permissions
- Change detection
- Webhooks API — subscribe to events (new application, candidate updated, status changed) delivered with a signing secret and retrievable callback logs; otherwise poll list endpoints with updated-after-style filters. No log-based change data capture.
- Capabilities
- read · write · webhooks
- Rate limits
- Per API credential: most endpoints allow up to 10 requests/sec (job publication and offer documents 2/sec), plus a concurrency limiter of up to 8 simultaneous requests (GET /candidates capped at 1). Exceeding returns 429; responses carry X-RateLimit-Limit/Remaining and concurrent-limit headers.
How it works
How to connect Freshworks CRM to Smartrecruiters — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Freshworks CRM and Smartrecruiters with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Freshworks CRM
connected
Smartrecruiters
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Freshworks CRM and Smartrecruiters objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Freshworks CRM ⇄ SmartrecruitersCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Freshworks CRM SmartrecruitersCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Freshworks CRM and Smartrecruiters integration FAQ
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Yes. Stacksync provides a managed, real-time two-way integration between Freshworks CRM and Smartrecruiters: authenticate both systems, choose the objects to sync (such as Freshworks CRM's Appointments and Sales activities), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Common patterns for Freshworks CRM and Smartrecruiters: One directory of people; Where Smartrecruiters tracks people the business also engages: contacts stay in sync; New team members provisioned when they are hired. A person's name, title, email, phone, or manager corrected in either system updates the other, so both stop maintaining separate copies of the same individual.
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Freshworks CRM: REST API. Authentication: API key sent as a Token authorization header. Smartrecruiters: SmartRecruiters REST APIs (SmartAPIs) on api.smartrecruiters.com — Candidates, Application, Jobs, Interviews, Offers, Users, Approvals, plus a Webhooks API for event subscriptions. Authentication: X-SmartToken API key header for a customer's own integration (grants full company access, no scopes or expiry), or OAuth 2.0 authorization-code flow for partner and Marketplace apps with user-scoped permissions. Stacksync manages authentication, retries, and rate limits on both sides.
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Freshworks CRM: Contacts and accounts expose lifecycle stages and custom fields through the API, so one record serves both sales and marketing workflows. Smartrecruiters: Rate limits apply per API credential: most endpoints allow up to 10 requests/sec (job publication and offer documents 2/sec), with a separate concurrency limiter of up to 8 simultaneous requests and GET /candidates capped at 1; breaches return 429. Stacksync's field mapping accounts for these differences between Freshworks CRM and Smartrecruiters without custom code.
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Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means Freshworks CRM and Smartrecruiters records are not retained after a sync operation.
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Stacksync pricing is usage-based and starts at $1,000/month, including the managed Freshworks CRM and Smartrecruiters connectors, real-time two-way sync, monitoring, and support. That replaces building and maintaining a custom Freshworks CRM–Smartrecruiters integration in-house.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
Every pair below is a real-time, two-way sync. Search all 522 integrations available for Freshworks CRM and Smartrecruiters.
Popular · 7 of 522
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Freshworks CRM ⇄ Ukg Ready -
Freshworks CRM ⇄ Success Factors -
Freshworks CRM ⇄ Hibob -
Smartrecruiters ⇄ Nutshell -
Smartrecruiters ⇄ Oracle CX Sales -
Smartrecruiters ⇄ Outreach -
Smartrecruiters ⇄ Salesloft
No integrations match .
