Real-time
Two-way sync
Changes in Asana or Freshworks CRM instantly reflect in both systems. No stale data, no manual imports.
Business productivity ⇄ CRM
Asana to Freshworks CRM integration — real-time, two-way sync
Keep Asana and Freshworks CRM in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
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Why teams connect Asana and Freshworks CRM
Sync what happens in Asana with the customer records in Freshworks CRM, in real time and in both directions.
The CRM is supposed to be the record of every customer relationship, but customer-relevant information also accumulates in the other tools a team runs. Whatever Asana holds or produces that touches a customer, whether conversations, payments, replies, enriched data, or notes, the CRM only benefits if it arrives without someone copying it over.
Stacksync connects Projects, Sections, Custom fields, Stories in Asana to Deals, Tasks, Appointments, Sales activities in Freshworks CRM with bi-directional, real-time sync. Activity and record changes in Asana update the matching contact or account in Freshworks CRM, and CRM data flows the other way wherever Asana can store and use it.
Common use cases
- 01 Sync Stories and completion changes from Asana into a database so downstream dashboards and tools react to project progress in near real time.
- 02 Two-way sync of Tasks and their Custom fields between an Asana project and Postgres so ops teams work in SQL while project owners stay in Asana.
- 03 Mirror deal and activity data into a Postgres database that internal tools query directly.
- 04 Sync unified contact records, covering sales and marketing attributes, into a warehouse for full-funnel reporting.
Common sync patterns
Where Asana supplies contact or company data
Enriched fields land directly on records in Freshworks CRM, and refreshes keep them from going stale.
Where Asana can store CRM context: fields kept current
Owner, lifecycle stage, or account details from Freshworks CRM sync into Asana, so people working there have the context without switching tools.
Where Asana handles support or shared inboxes
Tickets and conversations attach to the right contact and account in Freshworks CRM, so sales sees open issues before the next call.
What you can sync between Asana and Freshworks CRM
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Asana objects | Freshworks CRM objects | How this pairing syncs | |
|---|---|---|---|
| Tasks The primary unit of work and main record; created, updated, completed, and deleted via REST and synced two-way. Subtasks are Tasks with a parent reference. | Tasks Follow-ups created from external signals such as product usage events. | Same entity on both sides — records pair one-to-one and field-level changes reconcile in both directions. | |
| Custom fields Typed fields (text, number, enum, multi-enum, date, people) defined at project or workspace level; mapped to database columns, with enum values written by option GID. | Appointments Meeting records readable for activity reporting. | Custom fields is specific to Asana and Appointments to Freshworks CRM — each maps to any object or custom field on the other side. | |
| Stories Comments and activity entries on a Task; read out for history and reporting or written back as comments. | Sales activities Logged activity types used in engagement and productivity analysis. | Stories is specific to Asana and Sales activities to Freshworks CRM — each maps to any object or custom field on the other side. | |
| Users Members of a workspace or organization referenced by assignee and follower fields; read to resolve GIDs to names and emails. | Lists Contact list membership synced against segments computed in a warehouse. | Users is specific to Asana and Lists to Freshworks CRM — each maps to any object or custom field on the other side. | |
| Portfolios Collections of Projects for program-level rollup; read for cross-project status and progress reporting (Business and Enterprise). | Notes Context records attached to contacts, accounts, and deals. | Portfolios is specific to Asana and Notes to Freshworks CRM — each maps to any object or custom field on the other side. | |
| Tags Labels applied across Tasks; synced as a many-to-many attribute for filtering and categorization. | Contacts Unified sales-and-marketing person records; the core entity for bidirectional syncs. | Tags is specific to Asana and Contacts to Freshworks CRM — each maps to any object or custom field on the other side. |
How changes propagate between Asana and Freshworks CRM
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Asana Freshworks CRM Sub-second propagation
DetectionAsana notifies Stacksync of record changes through webhook events. Resource-scoped webhooks (established with an X-Hook-Secret handshake) POST events on create, change, and delete.
DeliveryEach detected change is written to Freshworks CRM through its API, with automatic retries and rate-limit backoff.
Freshworks CRM Asana Sub-second propagation
DetectionFreshworks CRM notifies Stacksync of record changes through webhook events. Polling with updated-at filters.
DeliveryEach detected change is written to Asana through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Asana: Per token: 1,500 requests/minute on paid plans, 150/minute on free; the Search API is capped at 60/minute; concurrency caps at 50 GET and 15 write requests. Exceeding a limit returns HTTP 429 with a Retry-After header, and a separate cost-based limiter applies to complex graph traversals.
- Freshworks CRM: Subject to per-account API rate limits that vary by plan.
What ships with Asana ⇄ Freshworks CRM
Connect Asana and Freshworks CRM for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Asana–Freshworks CRM connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Asana or Freshworks CRM data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Asana or Freshworks CRM record.
Observability
Monitoring
Track your Asana ⇄ Freshworks CRM sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Asana and Freshworks CRM.
How the Asana and Freshworks CRM connectors work
Asana
- Integration surface
- REST API (app.asana.com/api/1.0, JSON responses), plus resource-scoped Webhooks and a sync-token Events API
- Authentication
- OAuth 2.0 for multi-user apps, Personal Access Tokens (PATs) for single-account use and testing, and organization-scoped Service Accounts (Enterprise) for admin-level access
- Change detection
- Resource-scoped webhooks (established with an X-Hook-Secret handshake) POST events on create, change, and delete; the sync-token Events API returns incremental changes on a task or project when webhooks are not used
- Capabilities
- read · write · webhooks
- Rate limits
- Per token: 1,500 requests/minute on paid plans, 150/minute on free; the Search API is capped at 60/minute; concurrency caps at 50 GET and 15 write requests. Exceeding a limit returns HTTP 429 with a Retry-After header, and a separate cost-based limiter applies to complex graph traversals.
Freshworks CRM
- Integration surface
- REST API
- Authentication
- API key sent as a Token authorization header
- Change detection
- Polling with updated-at filters; outbound webhooks can be configured through workflow automations
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to per-account API rate limits that vary by plan
How it works
How to connect Asana to Freshworks CRM — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Asana and Freshworks CRM with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Asana
connected
Freshworks CRM
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Asana and Freshworks CRM objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Asana ⇄ Freshworks CRMCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Asana Freshworks CRMCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Asana and Freshworks CRM integration FAQ
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Yes. Stacksync provides a managed, real-time two-way integration between Asana and Freshworks CRM: authenticate both systems, choose the objects to sync (such as Asana's Tasks and Custom fields), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Yes — Stacksync ships production-grade connectors for both Asana and Freshworks CRM. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
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Change detection on Asana: Resource-scoped webhooks (established with an X-Hook-Secret handshake) POST events on create, change, and delete; the sync-token Events API returns incremental changes on a task or project when webhooks are not used. On Freshworks CRM: Polling with updated-at filters; outbound webhooks can be configured through workflow automations. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
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On the Asana side: Projects, Sections, Custom fields, Stories, plus custom fields where Asana exposes them. On the Freshworks CRM side: Deals, Tasks, Appointments, Sales activities. Stacksync auto-detects both schemas and converts types between the two systems.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
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Common patterns for Asana and Freshworks CRM: Where Asana supplies contact or company data; Where Asana can store CRM context: fields kept current; Where Asana handles support or shared inboxes. Enriched fields land directly on records in Freshworks CRM, and refreshes keep them from going stale.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
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ISO 27001
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DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
Every pair below is a real-time, two-way sync. Search all 527 integrations available for Asana and Freshworks CRM.
Popular · 5 of 527
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Asana ⇄ Salesforce -
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Freshworks CRM ⇄ SendGrid -
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No integrations match .
