Real-time
Two-way sync
Changes in Freshworks CRM or Gong instantly reflect in both systems. No stale data, no manual imports.
CRM
Freshworks CRM to Gong integration — real-time, two-way sync
Keep Freshworks CRM and Gong in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
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Adopted by fast-scaling companies moving mission-critical data in real time
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Why teams connect Freshworks CRM and Gong
Run Freshworks CRM and Gong side by side with the same accounts and contacts in both, whether they serve different teams or one is replacing the other.
Two CRMs in one company is more common than anyone plans for: an acquisition brings its own system, regions or business units standardize differently, or a migration is under way and both are live. In every case, some of the same companies and people exist in both systems, and every day of manual double entry pushes the copies further apart.
Stacksync syncs Deals, Tasks, Appointments, Sales activities in Freshworks CRM with Data Privacy (Erasure), Calls, Transcripts, Users in Gong in real time and in both directions, with field-level mapping and matching on identifiers you choose. Update a record in either CRM and the other reflects it within seconds.
Common use cases
- 01 Sync unified contact records, covering sales and marketing attributes, into a warehouse for full-funnel reporting.
- 02 Push scored leads from a data platform into Freshworks CRM and route them by lifecycle stage.
- 03 Import externally recorded dialer or web-conference calls into Gong via POST /v2/calls so they get transcribed and analyzed like native Gong calls.
- 04 Upload warehouse- or CRM-derived Accounts, Opportunities, and stages into Gong through the CRM integration API so deal context shows alongside conversations.
Common sync patterns
Where both track pipeline: deal visibility across systems
Deal stage and value on shared accounts stay visible from either CRM.
Post-acquisition consolidation
Keep both CRMs accurate while the merged team decides on a target system, instead of freezing one and losing months of updates.
Migration with a parallel run
When one CRM is replacing the other, run both fully live until cutover, with no snapshot gap and no data freeze.
What you can sync between Freshworks CRM and Gong
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Freshworks CRM objects | Gong objects | How this pairing syncs | |
|---|---|---|---|
| Sales activities Logged activity types used in engagement and productivity analysis. | Users Gong users and team members with roles, titles, email, and settings, read via GET /v2/users to map call owners and participants to CRM and warehouse identities. Read-only. | Sales activities is specific to Freshworks CRM and Users to Gong — each maps to any object or custom field on the other side. | |
| Lists Contact list membership synced against segments computed in a warehouse. | Interaction Stats (Activity) Aggregated talk/listen ratios, interaction stats, and day-by-day user activity retrieved via POST /v2/stats endpoints; read out for coaching and engagement reporting. Read-only. | Lists is specific to Freshworks CRM and Interaction Stats (Activity) to Gong — each maps to any object or custom field on the other side. | |
| Notes Context records attached to contacts, accounts, and deals. | Trackers & Scorecards Keyword and topic tracker definitions plus coaching scorecards, including answered scorecards, read from Settings as coaching and deal-risk signals. Read-only. | Notes is specific to Freshworks CRM and Trackers & Scorecards to Gong — each maps to any object or custom field on the other side. | |
| Contacts Unified sales-and-marketing person records; the core entity for bidirectional syncs. | CRM Objects Accounts, opportunities, stages, and users uploaded into Gong through the CRM integration API so CRM context appears alongside conversations. Write (upload) path. | Contacts is specific to Freshworks CRM and CRM Objects to Gong — each maps to any object or custom field on the other side. | |
| Accounts Company records kept consistent with ERP and billing systems. | Library Call-library folders and folder content (curated calls and snippets) read via GET /v2/library/folders and /v2/library/folder-content. Read-only. | Accounts is specific to Freshworks CRM and Library to Gong — each maps to any object or custom field on the other side. | |
| Deals Pipeline records synced out for forecasting and full-funnel reporting. | Data Privacy (Erasure) GDPR/CCPA deletion handled by POST /v2/data-privacy/erase-data-for-email, with data-for-email lookups on the read side; a write path used for compliance deletions. | Deals is specific to Freshworks CRM and Data Privacy (Erasure) to Gong — each maps to any object or custom field on the other side. |
How changes propagate between Freshworks CRM and Gong
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Freshworks CRM Gong Sub-second propagation
DetectionFreshworks CRM notifies Stacksync of record changes through webhook events. Polling with updated-at filters.
DeliveryEach detected change is written to Gong through its API, with automatic retries and rate-limit backoff.
Gong Freshworks CRM Interval-based propagation
DetectionStacksync polls Gong for changes on an incremental schedule, reading only records changed since the previous pass. Polling POST /v2/calls/extensive on fromDateTime/toDateTime.
DeliveryEach detected change is written to Freshworks CRM through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Freshworks CRM: Subject to per-account API rate limits that vary by plan.
- Gong: 3 API calls per second and 10,000 calls per day per company by default; exceeding returns HTTP 429 with a Retry-After header, and limits can be raised by contacting Gong.
What ships with Freshworks CRM ⇄ Gong
Connect Freshworks CRM and Gong for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Freshworks CRM–Gong connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Freshworks CRM or Gong data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Freshworks CRM or Gong record.
Observability
Monitoring
Track your Freshworks CRM ⇄ Gong sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Freshworks CRM and Gong.
How the Freshworks CRM and Gong connectors work
Freshworks CRM
- Integration surface
- REST API
- Authentication
- API key sent as a Token authorization header
- Change detection
- Polling with updated-at filters; outbound webhooks can be configured through workflow automations
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to per-account API rate limits that vary by plan
Gong
- Integration surface
- REST API on api.gong.io/v2 - retrieval endpoints (calls, transcript, users, stats, settings, library, logs) plus write endpoints for importing calls, uploading CRM data, and data-privacy erasure
- Authentication
- Basic authorization header combining an Access Key and Access Key Secret (created by a Gong technical admin, base64-encoded as key:secret); OAuth 2.0 Bearer tokens are supported for marketplace apps
- Change detection
- Polling POST /v2/calls/extensive on fromDateTime/toDateTime; the public API exposes no outbound webhooks or CDC, though a Gong admin can configure a product-side automation Rule that POSTs matching calls to a URL. Transcripts and analysis appear only after asynchronous processing.
- Capabilities
- read · write
- Rate limits
- 3 API calls per second and 10,000 calls per day per company by default; exceeding returns HTTP 429 with a Retry-After header, and limits can be raised by contacting Gong.
How it works
How to connect Freshworks CRM to Gong — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Freshworks CRM and Gong with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Freshworks CRM
connected
Gong
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Freshworks CRM and Gong objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Freshworks CRM ⇄ GongCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Freshworks CRM GongCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Freshworks CRM and Gong integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Freshworks CRM and Gong: authenticate both systems, choose the objects to sync (such as Freshworks CRM's Sales activities and Lists), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Freshworks CRM: Contacts and accounts expose lifecycle stages and custom fields through the API, so one record serves both sales and marketing workflows. Gong: Transcript retrieval is a POST to /v2/calls/transcript that accepts callIds and returns speaker-attributed, timestamped sentences only for calls that have finished processing. Stacksync's field mapping accounts for these differences between Freshworks CRM and Gong without custom code.
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Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means Freshworks CRM and Gong records are not retained after a sync operation.
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Stacksync pricing is usage-based and starts at $1,000/month, including the managed Freshworks CRM and Gong connectors, real-time two-way sync, monitoring, and support. That replaces building and maintaining a custom Freshworks CRM–Gong integration in-house.
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Yes — Stacksync ships production-grade connectors for both Freshworks CRM and Gong. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
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Change detection on Freshworks CRM: Polling with updated-at filters; outbound webhooks can be configured through workflow automations. On Gong: Polling POST /v2/calls/extensive on fromDateTime/toDateTime; the public API exposes no outbound webhooks or CDC, though a Gong admin can configure a product-side automation Rule that POSTs matching calls to a URL. Transcripts and analysis appear only after asynchronous processing. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
Every pair below is a real-time, two-way sync. Search all 545 integrations available for Freshworks CRM and Gong.
Popular · 8 of 545
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Freshworks CRM ⇄ Microsoft Dynamics 365 Sales -
Freshworks CRM ⇄ Attio -
Freshworks CRM ⇄ Pipedrive -
Freshworks CRM ⇄ Zoho CRM -
Gong ⇄ Salesforce -
Gong ⇄ HubSpot - Gong ⇄ Microsoft Dynamics 365 Sales
- Gong ⇄ Attio
No integrations match .
