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CRM ⇄ ERP

Freshworks CRM to Manhattan Associates WMS integration — real-time, two-way sync

Keep Freshworks CRM and Manhattan Associates WMS in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Freshworks CRM and Manhattan Associates WMS

Close the gap between front office and back office: Freshworks CRM and Manhattan Associates WMS share customers and status in real time, in both directions.

Freshworks CRM holds the customer relationship; Manhattan Associates WMS runs the operations and records behind the business. The two overlap wherever the same organizations and transactions matter to both, and when that overlap is bridged by re-keying or overnight batch, each side spends the day working from stale data.

Stacksync syncs Tasks, Appointments, Sales activities, Lists in Freshworks CRM with Shipments & LPNs, Receipts, Locations & Zones, Returns in Manhattan Associates WMS field by field, in real time, and in both directions. You decide which system owns which fields; Stacksync keeps every copy consistent and resolves conflicts by rules you set.

Common use cases

  • 01 Keep list membership aligned with segments computed in the warehouse.
  • 02 Mirror deal and activity data into a Postgres database that internal tools query directly.
  • 03 Stream ship confirmations and tracking to the ERP and CRM so customer service answers from live data.
  • 04 Mirror inventory positions across the distribution network into a central warehouse for network-level visibility.

Common sync patterns

One customer master

Where both systems keep customer or organization records, corrections in either propagate to the other, ending dual maintenance.

Where Manhattan Associates WMS manages people and org data: keep Freshworks CRM aligned

Owners, territories, and org structure informed by Manhattan Associates WMS stay current in Freshworks CRM.

Where Manhattan Associates WMS handles order-to-cash: closed-won flows through

A deal won in Freshworks CRM creates or updates the customer in Manhattan Associates WMS with clean data, so fulfillment and invoicing start without re-entry.

What you can sync between Freshworks CRM and Manhattan Associates WMS

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Freshworks CRM objects Manhattan Associates WMS objects How this pairing syncs
Appointments Meeting records readable for activity reporting. Appointments Dock scheduling data coordinated with carriers and yard systems. Same entity on both sides — records pair one-to-one and field-level changes reconcile in both directions.
Deals Pipeline records synced out for forecasting and full-funnel reporting. Returns Return receipts synced so upstream systems reflect disposition and restock. Deals is specific to Freshworks CRM and Returns to Manhattan Associates WMS — each maps to any object or custom field on the other side.
Tasks Follow-ups created from external signals such as product usage events. Distribution Orders Outbound order releases sent from the ERP or OMS into the WMS for waving and fulfillment. Tasks is specific to Freshworks CRM and Distribution Orders to Manhattan Associates WMS — each maps to any object or custom field on the other side.
Sales activities Logged activity types used in engagement and productivity analysis. Purchase Orders & ASNs Inbound expectations synced from procurement to drive receiving and putaway. Sales activities is specific to Freshworks CRM and Purchase Orders & ASNs to Manhattan Associates WMS — each maps to any object or custom field on the other side.
Lists Contact list membership synced against segments computed in a warehouse. Inventory On-hand, allocated, and available positions read out across the DC network. Lists is specific to Freshworks CRM and Inventory to Manhattan Associates WMS — each maps to any object or custom field on the other side.
Notes Context records attached to contacts, accounts, and deals. Items Item master and packaging data kept consistent with the ERP catalog. Notes is specific to Freshworks CRM and Items to Manhattan Associates WMS — each maps to any object or custom field on the other side.

How changes propagate between Freshworks CRM and Manhattan Associates WMS

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

Freshworks CRM Manhattan Associates WMS Sub-second propagation

DetectionFreshworks CRM notifies Stacksync of record changes through webhook events. Polling with updated-at filters.

DeliveryEach detected change is written to Manhattan Associates WMS through its API, with automatic retries and rate-limit backoff.

Manhattan Associates WMS Freshworks CRM Interval-based propagation

DetectionStacksync polls Manhattan Associates WMS for changes on an incremental schedule, reading only records changed since the previous pass. Polling on modified timestamps.

DeliveryEach detected change is written to Freshworks CRM through its API, with automatic retries and rate-limit backoff.

Rate-limit considerations

  • Freshworks CRM: Subject to per-account API rate limits that vary by plan.
What ships with Freshworks CRM ⇄ Manhattan Associates WMS

Connect Freshworks CRM and Manhattan Associates WMS for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Freshworks CRM–Manhattan Associates WMS connection.

Real-time

Two-way sync

Changes in Freshworks CRM or Manhattan Associates WMS instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Freshworks CRM or Manhattan Associates WMS data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Freshworks CRM or Manhattan Associates WMS record.

Observability

Monitoring

Track your Freshworks CRM ⇄ Manhattan Associates WMS sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Freshworks CRM and Manhattan Associates WMS.

How the Freshworks CRM and Manhattan Associates WMS connectors work

Freshworks CRM

Integration surface
REST API
Authentication
API key sent as a Token authorization header
Change detection
Polling with updated-at filters; outbound webhooks can be configured through workflow automations
Capabilities
read · write · webhooks
Rate limits
Subject to per-account API rate limits that vary by plan

Manhattan Associates WMS

Integration surface
REST API on Manhattan Active WM; database tables and message-based interfaces on legacy on-premises versions
Authentication
OAuth 2.0 on Manhattan Active; database credentials on legacy deployments
Change detection
Polling on modified timestamps; Manhattan Active also supports event/message-driven integration patterns
Capabilities
read · write
How it works

How to connect Freshworks CRM to Manhattan Associates WMS — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Freshworks CRM and Manhattan Associates WMS with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Freshworks CRM connected
    Manhattan Associates WMS connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Freshworks CRM and Manhattan Associates WMS objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Freshworks CRM ⇄ Manhattan Associates WMS
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Freshworks CRM Manhattan Associates WMS
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Freshworks CRM and Manhattan Associates WMS integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 423 integrations available for Freshworks CRM and Manhattan Associates WMS.

Popular · 5 of 423
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