Real-time
Two-way sync
Changes in Freshworks CRM or Ukg Ready instantly reflect in both systems. No stale data, no manual imports.
CRM ⇄ Human resources
Freshworks CRM to Ukg Ready integration — real-time, two-way sync
Keep Freshworks CRM and Ukg Ready in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
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Adopted by fast-scaling companies moving mission-critical data in real time
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Why teams connect Freshworks CRM and Ukg Ready
Keep the people who own accounts in Freshworks CRM in step with the workforce records in Ukg Ready, so ownership, roles, and org structure stay current in both systems, in real time and in both directions.
Freshworks CRM runs on people as much as on accounts: every contact, deal, and account has an owner, and those owners are employees whose roles, teams, and status are held in Ukg Ready. Ukg Ready is the system of record for the workforce, from new hires to promotions to departures, and often for the candidates the business is still deciding on. When the two systems are connected only by re-keying or an overnight export, they drift apart, and the CRM ends up assigning accounts to people who have left, holding territories that no longer match the org chart, and waiting days to give a new rep access.
Stacksync syncs Contacts, Accounts, Deals, Tasks in Freshworks CRM with Timesheet Entries, Accruals / Time Off, Payroll (Earnings / Deductions / Employee Payroll Runs), Benefits in Ukg Ready field by field, in real time, and in both directions. You decide which system owns which fields, so Ukg Ready stays authoritative on roles and org structure while Freshworks CRM keeps ownership and territory current, and Stacksync resolves conflicts by the rules you set.
Common use cases
- 01 Sync unified contact records, covering sales and marketing attributes, into a warehouse for full-funnel reporting.
- 02 Push scored leads from a data platform into Freshworks CRM and route them by lifecycle stage.
- 03 Two-way sync Employees and Employment/Position records with an operational Postgres database so internal apps and IT provisioning read job title, department, and status in SQL while HR edits in UKG Ready.
- 04 Import computed Earnings and deductions into UKG Ready payroll runs from a warehouse or external time-tracking system ahead of each pay period.
Common sync patterns
New team members provisioned when they are hired
When Ukg Ready records a new hire, a matching user or owner is created in Freshworks CRM, so a new rep can start working accounts without waiting on a manual setup ticket.
Ownership and territory follow the org chart
When a person changes team, manager, or region in Ukg Ready, their accounts and territory assignments in Freshworks CRM update to match, so pipeline stays with the right owner.
Deactivate access when someone leaves
When Ukg Ready marks a worker as departed, the matching user in Freshworks CRM is flagged or deactivated, so former employees do not keep CRM access after their last day.
What you can sync between Freshworks CRM and Ukg Ready
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Freshworks CRM objects | Ukg Ready objects | How this pairing syncs | |
|---|---|---|---|
| Tasks Follow-ups created from external signals such as product usage events. | Accruals / Time Off PTO balances, requests, and approver status; read for liability reporting and requests can be created against employee records. | Tasks is specific to Freshworks CRM and Accruals / Time Off to Ukg Ready — each maps to any object or custom field on the other side. | |
| Appointments Meeting records readable for activity reporting. | Payroll (Earnings / Deductions / Employee Payroll Runs) Earnings and deductions can be imported into pay runs; Employee Payroll Runs (gross, net, taxes) read back for GL posting and analytics. | Appointments is specific to Freshworks CRM and Payroll (Earnings / Deductions / Employee Payroll Runs) to Ukg Ready — each maps to any object or custom field on the other side. | |
| Sales activities Logged activity types used in engagement and productivity analysis. | Benefits Plan enrollments, coverage tiers, contributions, and effective dates; typically read into benefits or finance systems. | Sales activities is specific to Freshworks CRM and Benefits to Ukg Ready — each maps to any object or custom field on the other side. | |
| Lists Contact list membership synced against segments computed in a warehouse. | Cost Centers / Groups Departments, locations, and hierarchy used as org structure; read to align headcount and budget models across systems. | Lists is specific to Freshworks CRM and Cost Centers / Groups to Ukg Ready — each maps to any object or custom field on the other side. | |
| Notes Context records attached to contacts, accounts, and deals. | Reports (Report-as-a-Service) Scheduled IBM Cognos extracts used for bulk historical pulls that the per-employee REST endpoints are not built for. | Notes is specific to Freshworks CRM and Reports (Report-as-a-Service) to Ukg Ready — each maps to any object or custom field on the other side. | |
| Contacts Unified sales-and-marketing person records; the core entity for bidirectional syncs. | Employees Core person records (demographics, contact info, status, work location); synced two-way and mapped to HRIS or person tables in a database. | Contacts is specific to Freshworks CRM and Employees to Ukg Ready — each maps to any object or custom field on the other side. |
How changes propagate between Freshworks CRM and Ukg Ready
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Freshworks CRM Ukg Ready Sub-second propagation
DetectionFreshworks CRM notifies Stacksync of record changes through webhook events. Polling with updated-at filters.
DeliveryEach detected change is written to Ukg Ready through its API, with automatic retries and rate-limit backoff.
Ukg Ready Freshworks CRM Sub-second propagation
DetectionUkg Ready notifies Stacksync of record changes through webhook events. UKG Webhooks for select events (employee.created, employee.updated, account/org changes) with HMAC signing.
DeliveryEach detected change is written to Freshworks CRM through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Freshworks CRM: Subject to per-account API rate limits that vary by plan.
- Ukg Ready: Rate limits apply over roughly a 1-minute window and return HTTP 429 when exceeded (back off / exponential retry); UKG Webhooks run on a tiered quota with a free tier around 10,000 event notifications per month and 14-day event retention.
What ships with Freshworks CRM ⇄ Ukg Ready
Connect Freshworks CRM and Ukg Ready for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Freshworks CRM–Ukg Ready connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Freshworks CRM or Ukg Ready data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Freshworks CRM or Ukg Ready record.
Observability
Monitoring
Track your Freshworks CRM ⇄ Ukg Ready sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Freshworks CRM and Ukg Ready.
How the Freshworks CRM and Ukg Ready connectors work
Freshworks CRM
- Integration surface
- REST API
- Authentication
- API key sent as a Token authorization header
- Change detection
- Polling with updated-at filters; outbound webhooks can be configured through workflow automations
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to per-account API rate limits that vary by plan
Ukg Ready
- Integration surface
- UKG Ready REST API (v1/v2) plus the Import Tool (XML transactions) and Report-as-a-Service (IBM Cognos); a legacy SOAP API also exists
- Authentication
- A 7-digit company short name, a Web API key (Company Setup > Login Config), and a dedicated API service-account user (username/password) are exchanged for a session Bearer token sent on every request; Onboarding/Recruiting endpoints use a separate authorization token
- Change detection
- UKG Webhooks for select events (employee.created, employee.updated, account/org changes) with HMAC signing; broad change capture via polling REST endpoints with date filters or scheduled Report-as-a-Service extracts
- Capabilities
- read · write · webhooks
- Rate limits
- Rate limits apply over roughly a 1-minute window and return HTTP 429 when exceeded (back off / exponential retry); UKG Webhooks run on a tiered quota with a free tier around 10,000 event notifications per month and 14-day event retention
How it works
How to connect Freshworks CRM to Ukg Ready — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Freshworks CRM and Ukg Ready with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Freshworks CRM
connected
Ukg Ready
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Freshworks CRM and Ukg Ready objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Freshworks CRM ⇄ Ukg ReadyCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Freshworks CRM Ukg ReadyCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Freshworks CRM and Ukg Ready integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Freshworks CRM and Ukg Ready: authenticate both systems, choose the objects to sync (such as Freshworks CRM's Tasks and Appointments), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Yes — Stacksync ships production-grade connectors for both Freshworks CRM and Ukg Ready. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
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Change detection on Freshworks CRM: Polling with updated-at filters; outbound webhooks can be configured through workflow automations. On Ukg Ready: UKG Webhooks for select events (employee.created, employee.updated, account/org changes) with HMAC signing; broad change capture via polling REST endpoints with date filters or scheduled Report-as-a-Service extracts. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
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On the Freshworks CRM side: Contacts, Accounts, Deals, Tasks, plus custom fields where Freshworks CRM exposes them. On the Ukg Ready side: Timesheet Entries, Accruals / Time Off, Payroll (Earnings / Deductions / Employee Payroll Runs), Benefits. Stacksync auto-detects both schemas and converts types between the two systems.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
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Common patterns for Freshworks CRM and Ukg Ready: New team members provisioned when they are hired; Ownership and territory follow the org chart; Deactivate access when someone leaves. When Ukg Ready records a new hire, a matching user or owner is created in Freshworks CRM, so a new rep can start working accounts without waiting on a manual setup ticket.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
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