Real-time
Two-way sync
Changes in Freshworks CRM or SAP Business ByDesign instantly reflect in both systems. No stale data, no manual imports.
CRM ⇄ ERP
Freshworks CRM to SAP Business ByDesign integration — real-time, two-way sync
Keep Freshworks CRM and SAP Business ByDesign in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
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Why teams connect Freshworks CRM and SAP Business ByDesign
Close the gap between front office and back office: Freshworks CRM and SAP Business ByDesign share customers and status in real time, in both directions.
Freshworks CRM holds the customer relationship; SAP Business ByDesign runs the operations and records behind the business. The two overlap wherever the same organizations and transactions matter to both, and when that overlap is bridged by re-keying or overnight batch, each side spends the day working from stale data.
Stacksync syncs Lists, Notes, Contacts, Accounts in Freshworks CRM with Customer Invoices, Materials / Products, Purchase Orders, Opportunities in SAP Business ByDesign field by field, in real time, and in both directions. You decide which system owns which fields; Stacksync keeps every copy consistent and resolves conflicts by rules you set.
Common use cases
- 01 Sync unified contact records, covering sales and marketing attributes, into a warehouse for full-funnel reporting.
- 02 Push scored leads from a data platform into Freshworks CRM and route them by lifecycle stage.
- 03 Replicate customer invoices into a reporting database or collections tool without manual exports.
- 04 Align the ByDesign material master with external product catalogs and inventory systems.
Common sync patterns
One customer master
Where both systems keep customer or organization records, corrections in either propagate to the other, ending dual maintenance.
Where SAP Business ByDesign manages people and org data: keep Freshworks CRM aligned
Owners, territories, and org structure informed by SAP Business ByDesign stay current in Freshworks CRM.
Where SAP Business ByDesign handles order-to-cash: closed-won flows through
A deal won in Freshworks CRM creates or updates the customer in SAP Business ByDesign with clean data, so fulfillment and invoicing start without re-entry.
What you can sync between Freshworks CRM and SAP Business ByDesign
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Freshworks CRM objects | SAP Business ByDesign objects | How this pairing syncs | |
|---|---|---|---|
| Contacts Unified sales-and-marketing person records; the core entity for bidirectional syncs. | Contacts Person records linked to accounts, aligned with CRM contact objects. | Same entity on both sides — records pair one-to-one and field-level changes reconcile in both directions. | |
| Accounts Company records kept consistent with ERP and billing systems. | Projects Project structures and tasks read for time and billing integrations. | Accounts is specific to Freshworks CRM and Projects to SAP Business ByDesign — each maps to any object or custom field on the other side. | |
| Deals Pipeline records synced out for forecasting and full-funnel reporting. | Employees Worker records referenced by time, expense, and project data. | Deals is specific to Freshworks CRM and Employees to SAP Business ByDesign — each maps to any object or custom field on the other side. | |
| Tasks Follow-ups created from external signals such as product usage events. | Business Partners (Accounts) Customer and supplier master data synced with CRMs and procurement tools. | Tasks is specific to Freshworks CRM and Business Partners (Accounts) to SAP Business ByDesign — each maps to any object or custom field on the other side. | |
| Appointments Meeting records readable for activity reporting. | Sales Orders Order documents created from external channels and read for status. | Appointments is specific to Freshworks CRM and Sales Orders to SAP Business ByDesign — each maps to any object or custom field on the other side. | |
| Sales activities Logged activity types used in engagement and productivity analysis. | Customer Invoices Billing documents synced outward for collections and CRM visibility. | Sales activities is specific to Freshworks CRM and Customer Invoices to SAP Business ByDesign — each maps to any object or custom field on the other side. |
How changes propagate between Freshworks CRM and SAP Business ByDesign
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Freshworks CRM SAP Business ByDesign Sub-second propagation
DetectionFreshworks CRM notifies Stacksync of record changes through webhook events. Polling with updated-at filters.
DeliveryEach detected change is written to SAP Business ByDesign through its API, with automatic retries and rate-limit backoff.
SAP Business ByDesign Freshworks CRM Interval-based propagation
DetectionStacksync polls SAP Business ByDesign for changes on an incremental schedule, reading only records changed since the previous pass. Polling on last-changed timestamps.
DeliveryEach detected change is written to Freshworks CRM through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Freshworks CRM: Subject to per-account API rate limits that vary by plan.
What ships with Freshworks CRM ⇄ SAP Business ByDesign
Connect Freshworks CRM and SAP Business ByDesign for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Freshworks CRM–SAP Business ByDesign connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Freshworks CRM or SAP Business ByDesign data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Freshworks CRM or SAP Business ByDesign record.
Observability
Monitoring
Track your Freshworks CRM ⇄ SAP Business ByDesign sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Freshworks CRM and SAP Business ByDesign.
How the Freshworks CRM and SAP Business ByDesign connectors work
Freshworks CRM
- Integration surface
- REST API
- Authentication
- API key sent as a Token authorization header
- Change detection
- Polling with updated-at filters; outbound webhooks can be configured through workflow automations
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to per-account API rate limits that vary by plan
SAP Business ByDesign
- Integration surface
- SOAP web services plus OData services for analytical and custom data access
- Authentication
- Basic authentication over TLS for service users; OAuth-based options exist for certain scenarios
- Change detection
- Polling on last-changed timestamps; the platform does not offer a general webhook surface
- Capabilities
- read · write
How it works
How to connect Freshworks CRM to SAP Business ByDesign — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Freshworks CRM and SAP Business ByDesign with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Freshworks CRM
connected
SAP Business ByDesign
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Freshworks CRM and SAP Business ByDesign objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Freshworks CRM ⇄ SAP Business ByDesignCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Freshworks CRM SAP Business ByDesignCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Freshworks CRM and SAP Business ByDesign integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Freshworks CRM and SAP Business ByDesign: authenticate both systems, choose the objects to sync (such as Freshworks CRM's Contacts and Accounts), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
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Common patterns for Freshworks CRM and SAP Business ByDesign: One customer master; Where SAP Business ByDesign manages people and org data: keep Freshworks CRM aligned; Where SAP Business ByDesign handles order-to-cash: closed-won flows through. Where both systems keep customer or organization records, corrections in either propagate to the other, ending dual maintenance.
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Freshworks CRM: REST API. Authentication: API key sent as a Token authorization header. SAP Business ByDesign: SOAP web services plus OData services for analytical and custom data access. Authentication: Basic authentication over TLS for service users; OAuth-based options exist for certain scenarios. Stacksync manages authentication, retries, and rate limits on both sides.
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Freshworks CRM: Contacts and accounts expose lifecycle stages and custom fields through the API, so one record serves both sales and marketing workflows. SAP Business ByDesign: The integration surface is primarily SOAP web services organized around ByDesign's business object model, with OData services available for reporting-style access. Stacksync's field mapping accounts for these differences between Freshworks CRM and SAP Business ByDesign without custom code.
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Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means Freshworks CRM and SAP Business ByDesign records are not retained after a sync operation.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
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