Real-time
Two-way sync
Changes in Freshworks CRM or Sage 100 instantly reflect in both systems. No stale data, no manual imports.
CRM ⇄ ERP
Freshworks CRM to Sage 100 integration — real-time, two-way sync
Keep Freshworks CRM and Sage 100 in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
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Adopted by fast-scaling companies moving mission-critical data in real time
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Why teams connect Freshworks CRM and Sage 100
Close the gap between front office and back office: Freshworks CRM and Sage 100 share customers and status in real time, in both directions.
Freshworks CRM holds the customer relationship; Sage 100 runs the operations and records behind the business. The two overlap wherever the same organizations and transactions matter to both, and when that overlap is bridged by re-keying or overnight batch, each side spends the day working from stale data.
Stacksync syncs Sales activities, Lists, Notes, Contacts in Freshworks CRM with Purchase Orders, GL Accounts, Journal Entries, Customers in Sage 100 field by field, in real time, and in both directions. You decide which system owns which fields; Stacksync keeps every copy consistent and resolves conflicts by rules you set.
Common use cases
- 01 Mirror deal and activity data into a Postgres database that internal tools query directly.
- 02 Sync unified contact records, covering sales and marketing attributes, into a warehouse for full-funnel reporting.
- 03 Replicate GL and sales history to a warehouse or Postgres database for reporting off the on-premise system.
- 04 Sync customers, invoices, and payment status into a CRM so sales sees AR standing without opening the ERP.
Common sync patterns
One customer master
Where both systems keep customer or organization records, corrections in either propagate to the other, ending dual maintenance.
Where Sage 100 manages people and org data: keep Freshworks CRM aligned
Owners, territories, and org structure informed by Sage 100 stay current in Freshworks CRM.
Where Sage 100 handles order-to-cash: closed-won flows through
A deal won in Freshworks CRM creates or updates the customer in Sage 100 with clean data, so fulfillment and invoicing start without re-entry.
What you can sync between Freshworks CRM and Sage 100
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Freshworks CRM objects | Sage 100 objects | How this pairing syncs | |
|---|---|---|---|
| Accounts Company records kept consistent with ERP and billing systems. | Customers AR customer master records synced to CRMs for account and credit visibility. | Accounts is specific to Freshworks CRM and Customers to Sage 100 — each maps to any object or custom field on the other side. | |
| Deals Pipeline records synced out for forecasting and full-funnel reporting. | Vendors AP vendor master records synced with procurement and payment tools. | Deals is specific to Freshworks CRM and Vendors to Sage 100 — each maps to any object or custom field on the other side. | |
| Tasks Follow-ups created from external signals such as product usage events. | Inventory Items Item master with pricing and quantities, synced to e-commerce catalogs. | Tasks is specific to Freshworks CRM and Inventory Items to Sage 100 — each maps to any object or custom field on the other side. | |
| Appointments Meeting records readable for activity reporting. | Sales Orders Order headers and lines, the usual write target for web and EDI orders. | Appointments is specific to Freshworks CRM and Sales Orders to Sage 100 — each maps to any object or custom field on the other side. | |
| Sales activities Logged activity types used in engagement and productivity analysis. | AR Invoices Billing documents synced outward for payment status and revenue reporting. | Sales activities is specific to Freshworks CRM and AR Invoices to Sage 100 — each maps to any object or custom field on the other side. | |
| Lists Contact list membership synced against segments computed in a warehouse. | Purchase Orders Procurement documents read for spend and receiving workflows. | Lists is specific to Freshworks CRM and Purchase Orders to Sage 100 — each maps to any object or custom field on the other side. |
How changes propagate between Freshworks CRM and Sage 100
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Freshworks CRM Sage 100 Sub-second propagation
DetectionFreshworks CRM notifies Stacksync of record changes through webhook events. Polling with updated-at filters.
DeliveryEach detected change is applied to Sage 100 as a row-level write, with types converted between the two schemas.
Sage 100 Freshworks CRM Interval-based propagation
DetectionStacksync polls Sage 100 for changes on an incremental schedule, reading only records changed since the previous pass. Scheduled polling.
DeliveryEach detected change is written to Freshworks CRM through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Freshworks CRM: Subject to per-account API rate limits that vary by plan.
What ships with Freshworks CRM ⇄ Sage 100
Connect Freshworks CRM and Sage 100 for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Freshworks CRM–Sage 100 connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Freshworks CRM or Sage 100 data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Freshworks CRM or Sage 100 record.
Observability
Monitoring
Track your Freshworks CRM ⇄ Sage 100 sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Freshworks CRM and Sage 100.
How the Freshworks CRM and Sage 100 connectors work
Freshworks CRM
- Integration surface
- REST API
- Authentication
- API key sent as a Token authorization header
- Change detection
- Polling with updated-at filters; outbound webhooks can be configured through workflow automations
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to per-account API rate limits that vary by plan
Sage 100
- Integration surface
- ODBC (ProvideX driver) for reads; Business Object Interface (BOI) or Sage-provided web services for writes
- Authentication
- Sage 100 company and user credentials; ODBC DSN credentials for direct reads
- Change detection
- Scheduled polling; no webhooks or change log on the integration surface
- Capabilities
- read · write
How it works
How to connect Freshworks CRM to Sage 100 — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Freshworks CRM and Sage 100 with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Freshworks CRM
connected
Sage 100
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Freshworks CRM and Sage 100 objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Freshworks CRM ⇄ Sage 100Customers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Freshworks CRM Sage 100Company company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Freshworks CRM and Sage 100 integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Freshworks CRM and Sage 100: authenticate both systems, choose the objects to sync (such as Freshworks CRM's Accounts and Deals), map fields visually, and changes propagate both ways in milliseconds — no code required.
-
On the Freshworks CRM side: Sales activities, Lists, Notes, Contacts, plus custom fields where Freshworks CRM exposes them. On the Sage 100 side: Purchase Orders, GL Accounts, Journal Entries, Customers. Stacksync auto-detects both schemas and converts types between the two systems.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
-
Common patterns for Freshworks CRM and Sage 100: One customer master; Where Sage 100 manages people and org data: keep Freshworks CRM aligned; Where Sage 100 handles order-to-cash: closed-won flows through. Where both systems keep customer or organization records, corrections in either propagate to the other, ending dual maintenance.
-
Freshworks CRM: REST API. Authentication: API key sent as a Token authorization header. Sage 100: ODBC (ProvideX driver) for reads; Business Object Interface (BOI) or Sage-provided web services for writes. Authentication: Sage 100 company and user credentials; ODBC DSN credentials for direct reads. Stacksync manages authentication, retries, and rate limits on both sides.
-
Freshworks CRM: Freshworks CRM was rebranded as Freshsales Suite; it shares the Freshsales API surface, with marketing features layered onto the same contact model. Sage 100: Sage 100 (formerly MAS 90/200) is an on-premise ERP; its data files are exposed for reads through a ProvideX ODBC driver with module-prefixed tables such as AR_Customer and SO_SalesOrderHeader. Stacksync's field mapping accounts for these differences between Freshworks CRM and Sage 100 without custom code.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
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