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CRM ⇄ ERP

Freshworks CRM to Plex ERP integration — real-time, two-way sync

Keep Freshworks CRM and Plex ERP in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
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Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Freshworks CRM and Plex ERP

Close the gap between front office and back office: Freshworks CRM and Plex ERP share customers and status in real time, in both directions.

Freshworks CRM holds the customer relationship; Plex ERP runs the operations and records behind the business. The two overlap wherever the same organizations and transactions matter to both, and when that overlap is bridged by re-keying or overnight batch, each side spends the day working from stale data.

Stacksync syncs Appointments, Sales activities, Lists, Notes in Freshworks CRM with Suppliers, Shipments, Quality records, Parts in Plex ERP field by field, in real time, and in both directions. You decide which system owns which fields; Stacksync keeps every copy consistent and resolves conflicts by rules you set.

Common use cases

  • 01 Push scored leads from a data platform into Freshworks CRM and route them by lifecycle stage.
  • 02 Two-way sync accounts and deals with an ERP so quotes and invoices reference the same customer records.
  • 03 Mirror purchase orders and receipts to accounting or planning tools.
  • 04 Feed quality and scrap data to dashboards supervisors check without logging into Plex.

Common sync patterns

Where Plex ERP is the finance system of record: money status on the account

Invoice and payment state from Plex ERP shows on the account in Freshworks CRM, so reps see balances before promising the next order.

One customer master

Where both systems keep customer or organization records, corrections in either propagate to the other, ending dual maintenance.

Where Plex ERP manages people and org data: keep Freshworks CRM aligned

Owners, territories, and org structure informed by Plex ERP stay current in Freshworks CRM.

What you can sync between Freshworks CRM and Plex ERP

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Freshworks CRM objects Plex ERP objects How this pairing syncs
Contacts Unified sales-and-marketing person records; the core entity for bidirectional syncs. Suppliers Vendor records aligned with procurement and AP tools Contacts is specific to Freshworks CRM and Suppliers to Plex ERP — each maps to any object or custom field on the other side.
Accounts Company records kept consistent with ERP and billing systems. Shipments Outbound logistics records synced to trading partners and tracking systems Accounts is specific to Freshworks CRM and Shipments to Plex ERP — each maps to any object or custom field on the other side.
Deals Pipeline records synced out for forecasting and full-funnel reporting. Quality records Checksheet and inspection data pulled into plant dashboards Deals is specific to Freshworks CRM and Quality records to Plex ERP — each maps to any object or custom field on the other side.
Tasks Follow-ups created from external signals such as product usage events. Parts Item master records shared with CRM, e-commerce, and planning tools Tasks is specific to Freshworks CRM and Parts to Plex ERP — each maps to any object or custom field on the other side.
Appointments Meeting records readable for activity reporting. Inventory On-hand balances and locations replicated for visibility outside the plant system Appointments is specific to Freshworks CRM and Inventory to Plex ERP — each maps to any object or custom field on the other side.
Sales activities Logged activity types used in engagement and productivity analysis. Production jobs Shop-floor work records combining ERP and MES data for output reporting Sales activities is specific to Freshworks CRM and Production jobs to Plex ERP — each maps to any object or custom field on the other side.

How changes propagate between Freshworks CRM and Plex ERP

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

Freshworks CRM Plex ERP Sub-second propagation

DetectionFreshworks CRM notifies Stacksync of record changes through webhook events. Polling with updated-at filters.

DeliveryEach detected change is written to Plex ERP through its API, with automatic retries and rate-limit backoff.

Plex ERP Freshworks CRM Interval-based propagation

DetectionStacksync polls Plex ERP for changes on an incremental schedule, reading only records changed since the previous pass. Polling.

DeliveryEach detected change is written to Freshworks CRM through its API, with automatic retries and rate-limit backoff.

Rate-limit considerations

  • Freshworks CRM: Subject to per-account API rate limits that vary by plan.
  • Plex ERP: Subject to the platform's API rate limits.
What ships with Freshworks CRM ⇄ Plex ERP

Connect Freshworks CRM and Plex ERP for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Freshworks CRM–Plex ERP connection.

Real-time

Two-way sync

Changes in Freshworks CRM or Plex ERP instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Freshworks CRM or Plex ERP data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Freshworks CRM or Plex ERP record.

Observability

Monitoring

Track your Freshworks CRM ⇄ Plex ERP sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Freshworks CRM and Plex ERP.

How the Freshworks CRM and Plex ERP connectors work

Freshworks CRM

Integration surface
REST API
Authentication
API key sent as a Token authorization header
Change detection
Polling with updated-at filters; outbound webhooks can be configured through workflow automations
Capabilities
read · write · webhooks
Rate limits
Subject to per-account API rate limits that vary by plan

Plex ERP

Integration surface
REST APIs plus legacy SOAP web services
Authentication
API keys issued through the Plex Developer Portal
Change detection
polling; no general-purpose change webhooks
Capabilities
read · write
Rate limits
subject to the platform's API rate limits
How it works

How to connect Freshworks CRM to Plex ERP — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Freshworks CRM and Plex ERP with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Freshworks CRM connected
    Plex ERP connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Freshworks CRM and Plex ERP objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Freshworks CRM ⇄ Plex ERP
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Freshworks CRM Plex ERP
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Freshworks CRM and Plex ERP integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 521 integrations available for Freshworks CRM and Plex ERP.

Popular · 7 of 521
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