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Database ⇄ CRM

Azure Cosmos DB to Freshworks CRM integration — real-time, two-way sync

Keep Azure Cosmos DB and Freshworks CRM in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Azure Cosmos DB and Freshworks CRM

Treat Freshworks CRM like part of your database: its records live in Azure Cosmos DB as real tables, and writes in either place sync to the other in seconds.

Product and engineering teams constantly need CRM data, and the CRM API is a poor way to get it: rate limits, pagination, custom objects, and integration code that breaks when an admin renames a field. What they actually want is the data in Azure Cosmos DB, where it can be queried and joined like everything else.

Stacksync mirrors Deals, Tasks, Appointments, Sales activities from Freshworks CRM into Partition keys, Change feed entries, Stored procedures and triggers, Databases in Azure Cosmos DB with real-time, bi-directional sync. Read CRM records with plain queries; write updates from your application and they appear in Freshworks CRM with validation intact. Go-to-market teams keep working in the CRM, engineers keep working in the database, and neither has to think about the other.

Common use cases

  • Two-way sync accounts and deals with an ERP so quotes and invoices reference the same customer records.
  • Keep list membership aligned with segments computed in the warehouse.
  • Two-way sync between a Cosmos DB-backed product catalog and a PIM or commerce platform.
  • Consolidate documents from multiple containers into a single reporting store.

Internal tools without API code

Back-office apps read and write the synced tables; Stacksync handles the Freshworks CRM API, limits, and retries.

Trigger workflows from CRM changes

Field and stage updates in Freshworks CRM arrive as row changes in Azure Cosmos DB, ready to drive jobs and notifications.

Query the CRM like a database

Accounts, contacts, and custom objects from Freshworks CRM become tables in Azure Cosmos DB you can join with application data directly.

What you can sync between Azure Cosmos DB and Freshworks CRM

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Azure Cosmos DB objects Freshworks CRM objects
Stored procedures and triggers Server-side logic scoped to a partition; relevant when writes must respect existing validation. Sales activities Logged activity types used in engagement and productivity analysis.
Databases Top-level namespaces that scope containers and throughput provisioning. Lists Contact list membership synced against segments computed in a warehouse.
Containers The unit of partitioning and throughput; each container maps to a synced collection. Notes Context records attached to contacts, accounts, and deals.
Items (JSON documents) Schema-flexible JSON records read and written during sync; nested structures are flattened or mapped as needed. Contacts Unified sales-and-marketing person records; the core entity for bidirectional syncs.
Partition keys Determine data distribution and must be included on writes for the sync to route items correctly. Accounts Company records kept consistent with ERP and billing systems.
Change feed entries Ordered record of inserts and updates per partition, consumed for incremental sync. Deals Pipeline records synced out for forecasting and full-funnel reporting.
What ships with Azure Cosmos DB ⇄ Freshworks CRM

Connect Azure Cosmos DB and Freshworks CRM for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Azure Cosmos DB–Freshworks CRM connection.

Real-time

Two-way sync

Changes in Azure Cosmos DB or Freshworks CRM instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Azure Cosmos DB or Freshworks CRM data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Azure Cosmos DB or Freshworks CRM record.

Observability

Monitoring

Track your Azure Cosmos DB ⇄ Freshworks CRM sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Azure Cosmos DB and Freshworks CRM.

How the Azure Cosmos DB and Freshworks CRM connectors work

Azure Cosmos DB

Integration surface
REST API and SDKs over HTTPS (API for NoSQL, formerly the SQL API); also MongoDB, Cassandra, Gremlin, and Table API surfaces
Authentication
Account keys, resource tokens, or Microsoft Entra ID role-based access
Change detection
Built-in change feed exposing inserts and updates in order within each partition key range
Capabilities
read · write · CDC

Freshworks CRM

Integration surface
REST API
Authentication
API key sent as a Token authorization header
Change detection
Polling with updated-at filters; outbound webhooks can be configured through workflow automations
Capabilities
read · write · webhooks
Rate limits
Subject to per-account API rate limits that vary by plan
How it works

How to connect Azure Cosmos DB to Freshworks CRM — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Azure Cosmos DB and Freshworks CRM with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Azure Cosmos DB connected
    Freshworks CRM connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Azure Cosmos DB and Freshworks CRM objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Azure Cosmos DB ⇄ Freshworks CRM
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Azure Cosmos DB Freshworks CRM
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Azure Cosmos DB and Freshworks CRM integration FAQ

SECURITY

Security teams love Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 386 integrations available for Azure Cosmos DB and Freshworks CRM.

Popular · 8 of 386
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