Real-time
Two-way sync
Changes in Freshworks CRM or Shipwire instantly reflect in both systems. No stale data, no manual imports.
CRM ⇄ E-commerce
Freshworks CRM to Shipwire integration — real-time, two-way sync
Keep Freshworks CRM and Shipwire in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
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Adopted by fast-scaling companies moving mission-critical data in real time
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Why teams connect Freshworks CRM and Shipwire
Keep the customers and orders that Freshworks CRM and Shipwire share aligned in real time, so sales works from live purchase history and the store works from current account details.
Freshworks CRM holds the customer relationship: the contacts, accounts, and deals a go-to-market team works. Shipwire runs the buying side: who placed which order, what they bought, and where it ships. The two describe the same people and companies, and when they are connected only by exports, sales answers questions without recent orders in front of them while the store works from account details that changed weeks ago.
Stacksync links Deals, Tasks, Appointments, Sales activities in Freshworks CRM to Rates, Orders, Products, Stock in Shipwire with bi-directional, real-time sync. New customers, order activity, and corrected contact details move in whichever direction you configure, field by field, with conflicts resolved by rules you set. A record created or changed on either side shows up on the other within seconds, with no CSV exports and no nightly job.
The shared entity is the customer, matched on email or an external ID, so both systems agree on who the buyer is and the order history sits next to the relationship instead of in a separate tab.
Common use cases
- 01 Sync unified contact records, covering sales and marketing attributes, into a warehouse for full-funnel reporting.
- 02 Push scored leads from a data platform into Freshworks CRM and route them by lifecycle stage.
- 03 Read Stock levels per warehouse into an operational database or storefront so availability and backorder state reflect real inventory.
- 04 Sync Receivings (advance ship notices) and reconcile them against Purchase Orders so inbound supplier shipments are visible as they land.
Common sync patterns
Where both keep product records: catalog and CRM products aligned
Where Freshworks CRM tracks products or line items and Shipwire holds the catalog, shared items are matched on SKU so quotes, deals, and orders reference the same products.
One customer identity across sales and store
A person who exists as a contact in Freshworks CRM and a buyer in Shipwire is kept as a single, deduplicated record, so both teams work from the same customer instead of two partial copies.
Where Shipwire records orders: purchase history on the account
Orders and their status from Shipwire appear on the matching contact or account in Freshworks CRM, so reps see what a customer has bought and what is in flight before the next conversation.
What you can sync between Freshworks CRM and Shipwire
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Freshworks CRM objects | Shipwire objects | How this pairing syncs | |
|---|---|---|---|
| Accounts Company records kept consistent with ERP and billing systems. | Returns Return orders raised against existing Orders; created via API and read back into support or analytics systems for reverse-logistics tracking. | Accounts is specific to Freshworks CRM and Returns to Shipwire — each maps to any object or custom field on the other side. | |
| Deals Pipeline records synced out for forecasting and full-funnel reporting. | Purchase Orders B2B orders with retailer-specific routing and compliance fields; managed via API alongside receivings for wholesale and marketplace fulfillment. | Deals is specific to Freshworks CRM and Purchase Orders to Shipwire — each maps to any object or custom field on the other side. | |
| Tasks Follow-ups created from external signals such as product usage events. | Trackings Shipment tracking numbers and carrier status returned as an Order subresource and surfaced through tracking.created, tracking.updated, and tracking.delivered webhook topics. | Tasks is specific to Freshworks CRM and Trackings to Shipwire — each maps to any object or custom field on the other side. | |
| Appointments Meeting records readable for activity reporting. | Rates Shipping cost quotes for a cart or order; read-only, called at checkout time to estimate carrier costs rather than synced as stored records. | Appointments is specific to Freshworks CRM and Rates to Shipwire — each maps to any object or custom field on the other side. | |
| Sales activities Logged activity types used in engagement and productivity analysis. | Orders B2C fulfillment orders (create, update, cancel, get) with item, hold, routing, and tracking subresources; typically written from a storefront or ERP and synced back with status and trackings. | Sales activities is specific to Freshworks CRM and Orders to Shipwire — each maps to any object or custom field on the other side. | |
| Lists Contact list membership synced against segments computed in a warehouse. | Products Catalog SKUs including kits, virtual kits, and marketplace products; created and edited via API, commonly mastered in a PIM or ERP and pushed into Shipwire with dimensions and pricing. | Lists is specific to Freshworks CRM and Products to Shipwire — each maps to any object or custom field on the other side. |
How changes propagate between Freshworks CRM and Shipwire
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Freshworks CRM Shipwire Sub-second propagation
DetectionFreshworks CRM notifies Stacksync of record changes through webhook events. Polling with updated-at filters.
DeliveryEach detected change is written to Shipwire through its API, with automatic retries and rate-limit backoff.
Shipwire Freshworks CRM Sub-second propagation
DetectionShipwire notifies Stacksync of record changes through webhook events. Webhooks (HMAC-SHA256 signed, near real-time) on order, tracking, stock, receiving, return, and product topics.
DeliveryEach detected change is written to Freshworks CRM through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Freshworks CRM: Subject to per-account API rate limits that vary by plan.
- Shipwire: No published per-second request cap; list responses page at 20 items (recommended max ~200) and webhook payloads carry at most 20 items per resource, so large records must be paged via the response next links.
What ships with Freshworks CRM ⇄ Shipwire
Connect Freshworks CRM and Shipwire for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Freshworks CRM–Shipwire connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Freshworks CRM or Shipwire data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Freshworks CRM or Shipwire record.
Observability
Monitoring
Track your Freshworks CRM ⇄ Shipwire sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Freshworks CRM and Shipwire.
How the Freshworks CRM and Shipwire connectors work
Freshworks CRM
- Integration surface
- REST API
- Authentication
- API key sent as a Token authorization header
- Change detection
- Polling with updated-at filters; outbound webhooks can be configured through workflow automations
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to per-account API rate limits that vary by plan
Shipwire
- Integration surface
- REST API (v3)
- Authentication
- Bearer token sent as `Authorization: ShipwireKey <token>`; up to two keys are generated per account on the Users and Roles page, refreshable/expirable, over HTTPS only (separate sandbox at api.beta.shipwire.com)
- Change detection
- Webhooks (HMAC-SHA256 signed, near real-time) on order, tracking, stock, receiving, return, and product topics; polling the list endpoints as a fallback (no CDC/log stream)
- Capabilities
- read · write · webhooks
- Rate limits
- No published per-second request cap; list responses page at 20 items (recommended max ~200) and webhook payloads carry at most 20 items per resource, so large records must be paged via the response next links.
How it works
How to connect Freshworks CRM to Shipwire — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Freshworks CRM and Shipwire with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Freshworks CRM
connected
Shipwire
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Freshworks CRM and Shipwire objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Freshworks CRM ⇄ ShipwireCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Freshworks CRM ShipwireCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Freshworks CRM and Shipwire integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Freshworks CRM and Shipwire: authenticate both systems, choose the objects to sync (such as Freshworks CRM's Accounts and Deals), map fields visually, and changes propagate both ways in milliseconds — no code required.
-
Change detection on Freshworks CRM: Polling with updated-at filters; outbound webhooks can be configured through workflow automations. On Shipwire: Webhooks (HMAC-SHA256 signed, near real-time) on order, tracking, stock, receiving, return, and product topics; polling the list endpoints as a fallback (no CDC/log stream). Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
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On the Freshworks CRM side: Deals, Tasks, Appointments, Sales activities, plus custom fields where Freshworks CRM exposes them. On the Shipwire side: Rates, Orders, Products, Stock. Stacksync auto-detects both schemas and converts types between the two systems.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
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Common patterns for Freshworks CRM and Shipwire: Where both keep product records: catalog and CRM products aligned; One customer identity across sales and store; Where Shipwire records orders: purchase history on the account. Where Freshworks CRM tracks products or line items and Shipwire holds the catalog, shared items are matched on SKU so quotes, deals, and orders reference the same products.
-
Freshworks CRM: REST API. Authentication: API key sent as a Token authorization header. Shipwire: REST API (v3). Authentication: Bearer token sent as `Authorization: ShipwireKey <token>`; up to two keys are generated per account on the Users and Roles page, refreshable/expirable, over HTTPS only (separate sandbox at api.beta.shipwire.com). Stacksync manages authentication, retries, and rate limits on both sides.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
Every pair below is a real-time, two-way sync. Search all 480 integrations available for Freshworks CRM and Shipwire.
Popular · 8 of 480
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Freshworks CRM ⇄ Akeneo -
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Shipwire ⇄ Zoho CRM
No integrations match .
