Real-time
Two-way sync
Changes in Freshworks CRM or Gainsight instantly reflect in both systems. No stale data, no manual imports.
CRM ⇄ Business productivity
Freshworks CRM to Gainsight integration — real-time, two-way sync
Keep Freshworks CRM and Gainsight in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
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Adopted by fast-scaling companies moving mission-critical data in real time
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Why teams connect Freshworks CRM and Gainsight
Sync what happens in Gainsight with the customer records in Freshworks CRM, in real time and in both directions.
The CRM is supposed to be the record of every customer relationship, but customer-relevant information also accumulates in the other tools a team runs. Whatever Gainsight holds or produces that touches a customer, whether conversations, payments, replies, enriched data, or notes, the CRM only benefits if it arrives without someone copying it over.
Stacksync connects Person (People), Relationship, CTA (Call to Action), Scorecard Fact in Gainsight to Accounts, Deals, Tasks, Appointments in Freshworks CRM with bi-directional, real-time sync. Activity and record changes in Gainsight update the matching contact or account in Freshworks CRM, and CRM data flows the other way wherever Gainsight can store and use it.
Common use cases
- 01 Read Timeline Activities and Success Plan objectives into a reporting database for churn, QBR, and CSM-productivity dashboards.
- 02 Keep Relationship records aligned with a billing system or ERP so multi-product customers map to the correct contracts and invoices.
- 03 Mirror deal and activity data into a Postgres database that internal tools query directly.
- 04 Sync unified contact records, covering sales and marketing attributes, into a warehouse for full-funnel reporting.
Common sync patterns
Where Gainsight handles support or shared inboxes
Tickets and conversations attach to the right contact and account in Freshworks CRM, so sales sees open issues before the next call.
Where Gainsight supplies contact or company data
Enriched fields land directly on records in Freshworks CRM, and refreshes keep them from going stale.
Where Gainsight processes payments
Charges, refunds, and subscription changes appear on the account in Freshworks CRM, so revenue context lives with the relationship.
What you can sync between Freshworks CRM and Gainsight
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Freshworks CRM objects | Gainsight objects | How this pairing syncs | |
|---|---|---|---|
| Contacts Unified sales-and-marketing person records; the core entity for bidirectional syncs. | Success Plan Account objectives with associated tasks; read out for reporting or synced with project tools tracking onboarding and adoption. | Contacts is specific to Freshworks CRM and Success Plan to Gainsight — each maps to any object or custom field on the other side. | |
| Accounts Company records kept consistent with ERP and billing systems. | Task and Playbook Cockpit tasks generated from CTAs and playbooks; synced with Jira or Asana so execution happens in the team's own tool. | Accounts is specific to Freshworks CRM and Task and Playbook to Gainsight — each maps to any object or custom field on the other side. | |
| Deals Pipeline records synced out for forecasting and full-funnel reporting. | Custom Objects Org-specific MDA tables with the __gc suffix; discoverable via the Describe API so field mappings can be generated automatically. | Deals is specific to Freshworks CRM and Custom Objects to Gainsight — each maps to any object or custom field on the other side. | |
| Tasks Follow-ups created from external signals such as product usage events. | Company Customer/account master in Gainsight CS; two-way synced with CRM and warehouse customer tables to keep ARR, owner, and renewal fields aligned. | Tasks is specific to Freshworks CRM and Company to Gainsight — each maps to any object or custom field on the other side. | |
| Appointments Meeting records readable for activity reporting. | Person (People) Contacts associated to companies through the Company Person junction; synced two-way with CRM contacts and warehouse person records. | Appointments is specific to Freshworks CRM and Person (People) to Gainsight — each maps to any object or custom field on the other side. | |
| Sales activities Logged activity types used in engagement and productivity analysis. | Relationship Sub-units within a company for multi-product or multi-team accounts; synced so each maps to the right contract in billing or an ERP. | Sales activities is specific to Freshworks CRM and Relationship to Gainsight — each maps to any object or custom field on the other side. |
How changes propagate between Freshworks CRM and Gainsight
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Freshworks CRM Gainsight Sub-second propagation
DetectionFreshworks CRM notifies Stacksync of record changes through webhook events. Polling with updated-at filters.
DeliveryEach detected change is written to Gainsight through its API, with automatic retries and rate-limit backoff.
Gainsight Freshworks CRM Interval-based propagation
DetectionStacksync polls Gainsight for changes on an incremental schedule, reading only records changed since the previous pass. Polling on the ModifiedDate (GS Modified Date) system field, which is filterable and sortable on every object.
DeliveryEach detected change is written to Freshworks CRM through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Freshworks CRM: Subject to per-account API rate limits that vary by plan.
- Gainsight: Synchronous APIs are capped near 100 calls/min and 50,000/day; the asynchronous Bulk API allows 10 calls/hour and 100/day. Both are fixed-window limits, and the applicable per-hour and per-day limits are returned in the x-ratelimit-limit response header.
What ships with Freshworks CRM ⇄ Gainsight
Connect Freshworks CRM and Gainsight for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Freshworks CRM–Gainsight connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Freshworks CRM or Gainsight data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Freshworks CRM or Gainsight record.
Observability
Monitoring
Track your Freshworks CRM ⇄ Gainsight sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Freshworks CRM and Gainsight.
How the Freshworks CRM and Gainsight connectors work
Freshworks CRM
- Integration surface
- REST API
- Authentication
- API key sent as a Token authorization header
- Change detection
- Polling with updated-at filters; outbound webhooks can be configured through workflow automations
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to per-account API rate limits that vary by plan
Gainsight
- Integration surface
- REST APIs (per-object) and asynchronous Bulk REST API
- Authentication
- API access key passed in the 'accesskey' request header (non-expiring), generated by a Gainsight admin; M2M OAuth (Client ID/Secret) is also supported
- Change detection
- Polling on the ModifiedDate (GS Modified Date) system field, which is filterable and sortable on every object; Rules Engine Real-Time Rules can optionally push specific object events (e.g., a Company stage change) to an external endpoint
- Capabilities
- read · write
- Rate limits
- Synchronous APIs are capped near 100 calls/min and 50,000/day; the asynchronous Bulk API allows 10 calls/hour and 100/day. Both are fixed-window limits, and the applicable per-hour and per-day limits are returned in the x-ratelimit-limit response header.
How it works
How to connect Freshworks CRM to Gainsight — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Freshworks CRM and Gainsight with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Freshworks CRM
connected
Gainsight
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Freshworks CRM and Gainsight objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Freshworks CRM ⇄ GainsightCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Freshworks CRM GainsightCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Freshworks CRM and Gainsight integration FAQ
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Yes. Stacksync provides a managed, real-time two-way integration between Freshworks CRM and Gainsight: authenticate both systems, choose the objects to sync (such as Freshworks CRM's Contacts and Accounts), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Gainsight: Large backfills should use the asynchronous Bulk API (CSV insert/update), which is limited to 10 calls/hour and 100/day, rather than the synchronous per-object REST endpoints. Freshworks CRM: Contacts and accounts expose lifecycle stages and custom fields through the API, so one record serves both sales and marketing workflows. Stacksync's field mapping accounts for these differences between Freshworks CRM and Gainsight without custom code.
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Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means Freshworks CRM and Gainsight records are not retained after a sync operation.
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Stacksync pricing is usage-based and starts at $1,000/month, including the managed Freshworks CRM and Gainsight connectors, real-time two-way sync, monitoring, and support. That replaces building and maintaining a custom Freshworks CRM–Gainsight integration in-house.
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Yes — Stacksync ships production-grade connectors for both Freshworks CRM and Gainsight. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
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Change detection on Freshworks CRM: Polling with updated-at filters; outbound webhooks can be configured through workflow automations. On Gainsight: Polling on the ModifiedDate (GS Modified Date) system field, which is filterable and sortable on every object; Rules Engine Real-Time Rules can optionally push specific object events (e.g., a Company stage change) to an external endpoint. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
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