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CRM

Connect Gladly to any app with two-way sync.

Two-way sync Gladly across all your CRMs, databases, data warehouses, EDI systems, and AI tools, with custom workflows tailored to your data.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

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Object catalog

What Stacksync syncs in Gladly.

These objects sync between Gladly and any connected system, with field-level mapping and conflict resolution. Custom fields are picked up from the live schema where Gladly exposes them.

Customer profiles
The central entity; merges identifiers like email, phone, and order IDs, which syncs use for matching.
Conversations
Each customer's continuous timeline; status and outcomes sync to CRMs and warehouses.
Conversation items
Individual messages across voice, SMS, chat, and email attached to the conversation.
Agents
User records used to attribute work in CX analytics.
Topics
Categorization applied to conversations; the key dimension for contact-driver reporting.
Tasks
Follow-up work items created from external triggers or synced for workload reporting.
API surface

How Stacksync connects to Gladly.

The connector runs on Gladly's native API. Stacksync manages authentication, rate limits, retries, and schema changes so your team does not maintain integration code.

Connection
REST API
Authentication
API tokens used with basic authentication tied to an agent email
Change detection
Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports
Rate limits
Subject to the platform's API rate limits

Sync directions

  • Read Supported
  • Write Supported
  • Change data capture Not available
  • Webhooks Supported
What ships with Gladly

Connect Gladly for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every connection.

Real-time

Two-way sync

Changes in Gladly instantly reflect across connected systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Gladly data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Gladly record.

Observability

Monitoring

Track your Gladly sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions.

Use cases

What teams run on the Gladly connector.

Gladly is bought by CX and support leadership at mid-market and enterprise retail and ecommerce brands. Its model is people-centric: a single lifelong customer profile with conversations that persist across voice, chat, SMS, email, and social, instead of per-issue tickets. It sits as the conversational layer on top of commerce, OMS, and CRM systems, and its gravity is the cross-channel conversation history and customer profiles that CX analytics and personalization depend on.

  • CX operations
  • Support leadership
  • Data engineering
  • IT administrators

  1. Sync Gladly customer profiles with an order database so agents see purchase history and profile updates flow back.

  2. Mirror conversations and topics into a warehouse for CX analytics and staffing models.

  3. Keep customer attributes such as loyalty tier and lifetime value synced from a warehouse into Gladly profiles for routing and prioritization.

  4. Push conversation outcomes into a CRM so account teams see support context on their accounts.

  5. Two-way sync Customer profiles between Gladly and the CRM or commerce database so agents see current order and account data and profile edits flow back.

  6. Replicate Conversations and Conversation items into a warehouse for CSAT, QA, and contact-driver analysis by Topics.

All Gladly integrations

Pick the system you need to keep in sync with Gladly. Each page covers the sync setup, field mapping, and common workflows for that pair.

CRM · 27

ERP · 24

Database · 8

Data warehouse · 9

Business productivity · 29

Accounting and finance · 11

How it works

Set up Gladly in minutes, without APIs.

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Gladly with its native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Gladly connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Gladly objects to sync — Stacksync auto-detects the schema, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Gladly
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Gladly database
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Gladly connector FAQ

What can I sync with the Gladly connector?

Gladly's core objects — Customer profiles, Conversations, Conversation items, Agents and custom fields — can sync with any of 302 other systems. Every integration is real-time and bidirectional, with field-level mapping and conflict resolution.

How does Stacksync connect to Gladly?

Via REST API, authenticated with API tokens used with basic authentication tied to an agent email. Changes are detected as follows — webhook event subscriptions for conversation and customer events, supplemented by polling and report exports. Stacksync manages rate limits, retries, and schema changes automatically.

Is the Gladly connector two-way?

Yes. Changes made in Gladly propagate to the connected system and vice versa, in milliseconds. One-way flows are also supported when a direction should stay read-only.

How long does a Gladly integration take to set up?

Most Gladly integrations go live in minutes: authenticate Gladly and the other system, pick objects and fields, and enable the sync. No code and no infrastructure to manage.

Is Gladly data secure in transit?

Stacksync is SOC 2 Type II, ISO 27001, GDPR and HIPAA compliant. Gladly data is encrypted in transit, and a zero-persistent-storage architecture means records are not retained after a sync operation.

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more
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