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CRM ⇄ Human resources

Gladly to Oracle Fusion Cloud HCM integration — real-time, two-way sync

Keep Gladly and Oracle Fusion Cloud HCM in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

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Why teams connect Gladly and Oracle Fusion Cloud HCM

Keep the people who own accounts in Gladly in step with the workforce records in Oracle Fusion Cloud HCM, so ownership, roles, and org structure stay current in both systems, in real time and in both directions.

Gladly runs on people as much as on accounts: every contact, deal, and account has an owner, and those owners are employees whose roles, teams, and status are held in Oracle Fusion Cloud HCM. Oracle Fusion Cloud HCM is the system of record for the workforce, from new hires to promotions to departures, and often for the candidates the business is still deciding on. When the two systems are connected only by re-keying or an overnight export, they drift apart, and the CRM ends up assigning accounts to people who have left, holding territories that no longer match the org chart, and waiting days to give a new rep access.

Stacksync syncs Tasks, Customer profiles, Conversations, Conversation items in Gladly with Locations, Grades and Salaries, Absences (workerAbsenceEntries), Workers (publicWorkers) in Oracle Fusion Cloud HCM field by field, in real time, and in both directions. You decide which system owns which fields, so Oracle Fusion Cloud HCM stays authoritative on roles and org structure while Gladly keeps ownership and territory current, and Stacksync resolves conflicts by the rules you set.

Common use cases

  • 01 Push conversation outcomes into a CRM so account teams see support context on their accounts.
  • 02 Sync Gladly customer profiles with an order database so agents see purchase history and profile updates flow back.
  • 03 Two-way sync Workers and Assignments with an operational Postgres so internal apps read reporting lines, departments, and locations in SQL while HR keeps mastering data in Oracle HCM.
  • 04 Provision identities and app access downstream when an Atom new-hire or termination feed event fires, joining Workers, Assignments, Departments, and Locations.

Common sync patterns

Ownership and territory follow the org chart

When a person changes team, manager, or region in Oracle Fusion Cloud HCM, their accounts and territory assignments in Gladly update to match, so pipeline stays with the right owner.

Deactivate access when someone leaves

When Oracle Fusion Cloud HCM marks a worker as departed, the matching user in Gladly is flagged or deactivated, so former employees do not keep CRM access after their last day.

One directory of people

A person's name, title, email, phone, or manager corrected in either system updates the other, so both stop maintaining separate copies of the same individual.

What you can sync between Gladly and Oracle Fusion Cloud HCM

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Gladly objects Oracle Fusion Cloud HCM objects How this pairing syncs
Conversations Each customer's continuous timeline; status and outcomes sync to CRMs and warehouses. Workers (publicWorkers) Person master with personNumber, names, national IDs, and work relationships; synced two-way via the /workers resource, which replaced the desupported /emps resource. Conversations is specific to Gladly and Workers (publicWorkers) to Oracle Fusion Cloud HCM — each maps to any object or custom field on the other side.
Conversation items Individual messages across voice, SMS, chat, and email attached to the conversation. Assignments Child of a worker's work relationship carrying job, position, department, location, grade, and manager; effective-dated, so writes go through PATCH with an effective date. Conversation items is specific to Gladly and Assignments to Oracle Fusion Cloud HCM — each maps to any object or custom field on the other side.
Agents User records used to attribute work in CX analytics. Jobs Job catalog reference data; commonly read out to align titles and job codes in a warehouse or written to keep downstream systems consistent. Agents is specific to Gladly and Jobs to Oracle Fusion Cloud HCM — each maps to any object or custom field on the other side.
Topics Categorization applied to conversations; the key dimension for contact-driver reporting. Positions Position-management records used where positions control headcount; synced to keep vacancy and reporting structures aligned with finance/ERP. Topics is specific to Gladly and Positions to Oracle Fusion Cloud HCM — each maps to any object or custom field on the other side.
Tasks Follow-up work items created from external triggers or synced for workload reporting. Departments (Organizations) Org-structure records that define cost centers and reporting lines; typically mastered in HCM and read into other systems. Tasks is specific to Gladly and Departments (Organizations) to Oracle Fusion Cloud HCM — each maps to any object or custom field on the other side.
Customer profiles The central entity; merges identifiers like email, phone, and order IDs, which syncs use for matching. Locations Physical work locations referenced by assignments; synced so downstream provisioning and directory tools resolve the same location codes. Customer profiles is specific to Gladly and Locations to Oracle Fusion Cloud HCM — each maps to any object or custom field on the other side.

How changes propagate between Gladly and Oracle Fusion Cloud HCM

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

Gladly Oracle Fusion Cloud HCM Sub-second propagation

DetectionGladly notifies Stacksync of record changes through webhook events. Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports.

DeliveryEach detected change is written to Oracle Fusion Cloud HCM through its API, with automatic retries and rate-limit backoff.

Oracle Fusion Cloud HCM Gladly Sub-second propagation

DetectionChanges in Oracle Fusion Cloud HCM are captured at the source via change data capture — no polling loop against its API. Atom feeds expose changes-only feeds for key events (new hire, termination, assignment change).

DeliveryEach detected change is written to Gladly through its API, with automatic retries and rate-limit backoff.

Rate-limit considerations

  • Gladly: Subject to the platform's API rate limits.
  • Oracle Fusion Cloud HCM: Oracle publishes no fixed per-tenant REST rate limit; pages are capped via limit/offset and Oracle recommends client-side throttling, backoff, and using HDL for mass loads rather than transactional REST.
What ships with Gladly ⇄ Oracle Fusion Cloud HCM

Connect Gladly and Oracle Fusion Cloud HCM for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gladly–Oracle Fusion Cloud HCM connection.

Real-time

Two-way sync

Changes in Gladly or Oracle Fusion Cloud HCM instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Gladly or Oracle Fusion Cloud HCM data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Gladly or Oracle Fusion Cloud HCM record.

Observability

Monitoring

Track your Gladly ⇄ Oracle Fusion Cloud HCM sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Gladly and Oracle Fusion Cloud HCM.

How the Gladly and Oracle Fusion Cloud HCM connectors work

Gladly

Integration surface
REST API
Authentication
API tokens used with basic authentication tied to an agent email
Change detection
Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports
Capabilities
read · write · webhooks
Rate limits
Subject to the platform's API rate limits

Oracle Fusion Cloud HCM

Integration surface
REST API (/hcmRestApi/resources), Atom feeds, and HCM Data Loader (HDL) for bulk
Authentication
OAuth 2.0 bearer tokens via Oracle Identity Cloud Service (IDCS/IAM); HTTP Basic and SAML/JWT bearer over SSL are also accepted, enforced by Oracle Web Services Manager (OWSM)
Change detection
Atom feeds expose changes-only feeds for key events (new hire, termination, assignment change); REST q= filters on LastUpdateDate and HCM Extract in incremental mode cover broader deltas
Capabilities
read · write · CDC
Rate limits
Oracle publishes no fixed per-tenant REST rate limit; pages are capped via limit/offset and Oracle recommends client-side throttling, backoff, and using HDL for mass loads rather than transactional REST.
How it works

How to connect Gladly to Oracle Fusion Cloud HCM — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Gladly and Oracle Fusion Cloud HCM with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Gladly connected
    Oracle Fusion Cloud HCM connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Gladly and Oracle Fusion Cloud HCM objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Gladly ⇄ Oracle Fusion Cloud HCM
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Gladly Oracle Fusion Cloud HCM
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Gladly and Oracle Fusion Cloud HCM integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 410 integrations available for Gladly and Oracle Fusion Cloud HCM.

Popular · 7 of 410
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