Real-time
Two-way sync
Changes in Coupa or Gladly instantly reflect in both systems. No stale data, no manual imports.
Accounting and finance ⇄ CRM
Coupa to Gladly integration — real-time, two-way sync
Keep Coupa and Gladly in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
Case study
Migrated from MuleSoft
Case study
Migrated from Celigo
Migrated from Heroku Connect
Migrated from Matillion
Case study
Migrated from Fivetran
Case study
Migrated from Celigo
Why teams connect Coupa and Gladly
Sync customers, invoices, and payment status between Coupa and Gladly in real time, so sales sees the money and finance sees the relationship.
Finance and sales describe the same customers in different systems. Gladly knows the relationship: who the contacts are and what is in motion with the account. Coupa knows the money: what was invoiced, what was paid, what is overdue. When the two are connected only by exports, each side works partly blind.
Stacksync links Expense Reports, Requisitions, Purchase Orders, Invoices in Coupa to Conversation items, Agents, Topics, Tasks in Gladly with bi-directional, real-time sync. New customers, updated billing details, invoice status, and payment activity move in whichever direction you configure, field by field, with conflicts resolved by rules you set. The result is one version of each customer, visible from both sides.
Common use cases
- 01 Mirror Purchase Orders and their status into an operational Postgres database for spend reporting and three-way match analytics.
- 02 Export approved Invoices and their lines from Coupa into an accounting/ERP system to drive the AP pay cycle and GL posting.
- 03 Mirror conversations and topics into a warehouse for CX analytics and staffing models.
- 04 Keep customer attributes such as loyalty tier and lifetime value synced from a warehouse into Gladly profiles for routing and prioritization.
Common sync patterns
Billing detail changes flow back
When a contact or address is corrected in Gladly, Coupa gets the update before the next invoice goes out.
Collections with context
Finance sees the account owner and relationship history from Gladly when chasing a balance, and sales sees that the chase is happening.
Where Gladly tracks deals: closed-won creates the finance record
A won opportunity creates or updates the customer in Coupa with the right billing details, so invoicing starts without re-keying.
What you can sync between Coupa and Gladly
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Coupa objects | Gladly objects | How this pairing syncs | |
|---|---|---|---|
| Suppliers Supplier master records; kept aligned with an ERP vendor master and onboarding tools, synced two-way on the /suppliers resource. | Tasks Follow-up work items created from external triggers or synced for workload reporting. | Suppliers is specific to Coupa and Tasks to Gladly — each maps to any object or custom field on the other side. | |
| Users Employee and user accounts with roles and content groups; provisioned and updated from an HRIS or identity provider. | Customer profiles The central entity; merges identifiers like email, phone, and order IDs, which syncs use for matching. | Users is specific to Coupa and Customer profiles to Gladly — each maps to any object or custom field on the other side. | |
| Accounts Chart-of-accounts segments and GL codes; usually mastered in the ERP and written into Coupa so requisitions and invoices code correctly. | Conversations Each customer's continuous timeline; status and outcomes sync to CRMs and warehouses. | Accounts is specific to Coupa and Conversations to Gladly — each maps to any object or custom field on the other side. | |
| Contracts Supplier contract records with terms and dates; read out for reporting or created from a CLM system. | Conversation items Individual messages across voice, SMS, chat, and email attached to the conversation. | Contracts is specific to Coupa and Conversation items to Gladly — each maps to any object or custom field on the other side. | |
| Expense Reports Employee expense reports and their lines; exported to AP or ERP for reimbursement and GL posting. | Agents User records used to attribute work in CX analytics. | Expense Reports is specific to Coupa and Agents to Gladly — each maps to any object or custom field on the other side. | |
| Requisitions Employee purchase requests with lines and approval chains; read out to warehouses, or created via the API from upstream intake tools. | Topics Categorization applied to conversations; the key dimension for contact-driver reporting. | Requisitions is specific to Coupa and Topics to Gladly — each maps to any object or custom field on the other side. |
How changes propagate between Coupa and Gladly
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Coupa Gladly Interval-based propagation
DetectionStacksync polls Coupa for changes on an incremental schedule, reading only records changed since the previous pass. Polling on updated-at and created-at filters (e.g.
DeliveryEach detected change is written to Gladly through its API, with automatic retries and rate-limit backoff.
Gladly Coupa Sub-second propagation
DetectionGladly notifies Stacksync of record changes through webhook events. Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports.
DeliveryEach detected change is written to Coupa through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Coupa: Coupa does not publish explicit rate limits or expose X-RateLimit/Retry-After headers; integrations page 50 records at a time and back off on 429/503 responses.
- Gladly: Subject to the platform's API rate limits.
What ships with Coupa ⇄ Gladly
Connect Coupa and Gladly for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Coupa–Gladly connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Coupa or Gladly data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Coupa or Gladly record.
Observability
Monitoring
Track your Coupa ⇄ Gladly sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Coupa and Gladly.
How the Coupa and Gladly connectors work
Coupa
- Integration surface
- REST Core API (JSON or XML)
- Authentication
- OAuth 2.0 / OIDC via the client-credentials grant; scopes take the service.object.right form (e.g. core.accounting.read, core.accounting.write). Legacy API keys are being retired (no new keys since R34; API-key auth unsupported from R36). Access tokens last 24 hours.
- Change detection
- Polling on updated-at and created-at filters (e.g. updated-at[gt]=<timestamp>); Coupa has no native webhook subscriptions, though admins can configure outbound Call Out / external notifications.
- Capabilities
- read · write
- Rate limits
- Coupa does not publish explicit rate limits or expose X-RateLimit/Retry-After headers; integrations page 50 records at a time and back off on 429/503 responses.
Gladly
- Integration surface
- REST API
- Authentication
- API tokens used with basic authentication tied to an agent email
- Change detection
- Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits
How it works
How to connect Coupa to Gladly — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Coupa and Gladly with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Coupa
connected
Gladly
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Coupa and Gladly objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Coupa ⇄ GladlyCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Coupa GladlyCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Coupa and Gladly integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Coupa and Gladly: authenticate both systems, choose the objects to sync (such as Coupa's Suppliers and Users), map fields visually, and changes propagate both ways in milliseconds — no code required.
-
Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means Coupa and Gladly records are not retained after a sync operation.
-
Stacksync pricing is usage-based and starts at $1,000/month, including the managed Coupa and Gladly connectors, real-time two-way sync, monitoring, and support. That replaces building and maintaining a custom Coupa–Gladly integration in-house.
-
Yes — Stacksync ships production-grade connectors for both Coupa and Gladly. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
-
Change detection on Coupa: Polling on updated-at and created-at filters (e.g. updated-at[gt]=<timestamp>); Coupa has no native webhook subscriptions, though admins can configure outbound Call Out / external notifications. On Gladly: Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
-
On the Coupa side: Expense Reports, Requisitions, Purchase Orders, Invoices, plus custom fields where Coupa exposes them. On the Gladly side: Conversation items, Agents, Topics, Tasks. Stacksync auto-detects both schemas and converts types between the two systems.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
Every pair below is a real-time, two-way sync. Search all 406 integrations available for Coupa and Gladly.
Popular · 7 of 406
-
Coupa ⇄ Freshworks CRM -
Coupa ⇄ Gorgias -
Coupa ⇄ Infor CRM -
Coupa ⇄ Insightly -
Gladly ⇄ Adyen -
Gladly ⇄ Bill -
Gladly ⇄ Braintree
No integrations match .
