Real-time
Two-way sync
Changes in Gladly or QAD ERP instantly reflect in both systems. No stale data, no manual imports.
CRM ⇄ ERP
Gladly to QAD ERP integration — real-time, two-way sync
Keep Gladly and QAD ERP in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
Case study
Migrated from MuleSoft
Case study
Migrated from Celigo
Migrated from Heroku Connect
Migrated from Matillion
Case study
Migrated from Fivetran
Case study
Migrated from Celigo
Why teams connect Gladly and QAD ERP
Close the gap between front office and back office: Gladly and QAD ERP share customers and status in real time, in both directions.
Gladly holds the customer relationship; QAD ERP runs the operations and records behind the business. The two overlap wherever the same organizations and transactions matter to both, and when that overlap is bridged by re-keying or overnight batch, each side spends the day working from stale data.
Stacksync syncs Agents, Topics, Tasks, Customer profiles in Gladly with General ledger transactions, Items, Customers, Suppliers in QAD ERP field by field, in real time, and in both directions. You decide which system owns which fields; Stacksync keeps every copy consistent and resolves conflicts by rules you set.
Common use cases
- 01 Sync Gladly customer profiles with an order database so agents see purchase history and profile updates flow back.
- 02 Mirror conversations and topics into a warehouse for CX analytics and staffing models.
- 03 Sync items, customers, and orders between QAD and a CRM so sales teams work outside ERP screens.
- 04 Replicate inventory and work-order data into a warehouse for supply chain analytics across plants.
Common sync patterns
Where QAD ERP manages people and org data: keep Gladly aligned
Owners, territories, and org structure informed by QAD ERP stay current in Gladly.
Where QAD ERP handles order-to-cash: closed-won flows through
A deal won in Gladly creates or updates the customer in QAD ERP with clean data, so fulfillment and invoicing start without re-entry.
Where QAD ERP is the finance system of record: money status on the account
Invoice and payment state from QAD ERP shows on the account in Gladly, so reps see balances before promising the next order.
What you can sync between Gladly and QAD ERP
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Gladly objects | QAD ERP objects | How this pairing syncs | |
|---|---|---|---|
| Conversations Each customer's continuous timeline; status and outcomes sync to CRMs and warehouses. | Inventory balances Stock levels by site and location, synced for multi-plant visibility | Conversations is specific to Gladly and Inventory balances to QAD ERP — each maps to any object or custom field on the other side. | |
| Conversation items Individual messages across voice, SMS, chat, and email attached to the conversation. | General ledger transactions Financial postings exported for consolidated reporting | Conversation items is specific to Gladly and General ledger transactions to QAD ERP — each maps to any object or custom field on the other side. | |
| Agents User records used to attribute work in CX analytics. | Items Item master records shared with CRM, e-commerce, and planning systems | Agents is specific to Gladly and Items to QAD ERP — each maps to any object or custom field on the other side. | |
| Topics Categorization applied to conversations; the key dimension for contact-driver reporting. | Customers Account records kept consistent with the sales team's CRM | Topics is specific to Gladly and Customers to QAD ERP — each maps to any object or custom field on the other side. | |
| Tasks Follow-up work items created from external triggers or synced for workload reporting. | Suppliers Vendor master data aligned with procurement and AP automation tools | Tasks is specific to Gladly and Suppliers to QAD ERP — each maps to any object or custom field on the other side. | |
| Customer profiles The central entity; merges identifiers like email, phone, and order IDs, which syncs use for matching. | Sales orders Demand records written in from EDI or e-commerce and read out for status | Customer profiles is specific to Gladly and Sales orders to QAD ERP — each maps to any object or custom field on the other side. |
How changes propagate between Gladly and QAD ERP
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Gladly QAD ERP Sub-second propagation
DetectionGladly notifies Stacksync of record changes through webhook events. Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports.
DeliveryEach detected change is written to QAD ERP through its API, with automatic retries and rate-limit backoff.
QAD ERP Gladly Interval-based propagation
DetectionStacksync polls QAD ERP for changes on an incremental schedule, reading only records changed since the previous pass. Polling on the API surface.
DeliveryEach detected change is written to Gladly through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Gladly: Subject to the platform's API rate limits.
- QAD ERP: Subject to instance capacity and the platform's API limits.
What ships with Gladly ⇄ QAD ERP
Connect Gladly and QAD ERP for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gladly–QAD ERP connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Gladly or QAD ERP data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Gladly or QAD ERP record.
Observability
Monitoring
Track your Gladly ⇄ QAD ERP sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Gladly and QAD ERP.
How the Gladly and QAD ERP connectors work
Gladly
- Integration surface
- REST API
- Authentication
- API tokens used with basic authentication tied to an agent email
- Change detection
- Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits
QAD ERP
- Integration surface
- REST APIs plus the QXtend XML integration framework
- Authentication
- instance credentials; specifics depend on the deployment and version
- Change detection
- polling on the API surface; document-based event exchange available through QXtend in supported configurations
- Capabilities
- read · write
- Rate limits
- subject to instance capacity and the platform's API limits
How it works
How to connect Gladly to QAD ERP — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Gladly and QAD ERP with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Gladly
connected
QAD ERP
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Gladly and QAD ERP objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Gladly ⇄ QAD ERPCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Gladly QAD ERPCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Gladly and QAD ERP integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Gladly and QAD ERP: authenticate both systems, choose the objects to sync (such as Gladly's Conversations and Conversation items), map fields visually, and changes propagate both ways in milliseconds — no code required.
-
Gladly: REST API. Authentication: API tokens used with basic authentication tied to an agent email. QAD ERP: REST APIs plus the QXtend XML integration framework. Authentication: Instance credentials; specifics depend on the deployment and version. Stacksync manages authentication, retries, and rate limits on both sides.
-
Gladly: Customer profiles are built to merge external identifiers (email, phone, order numbers), which is what integrations key on when matching records from other systems. QAD ERP: QXtend, QAD's integration framework, exchanges XML business documents (QDocs) for transactions such as orders and receipts. Stacksync's field mapping accounts for these differences between Gladly and QAD ERP without custom code.
-
Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means Gladly and QAD ERP records are not retained after a sync operation.
-
Stacksync pricing is usage-based and starts at $1,000/month, including the managed Gladly and QAD ERP connectors, real-time two-way sync, monitoring, and support. That replaces building and maintaining a custom Gladly–QAD ERP integration in-house.
-
Yes — Stacksync ships production-grade connectors for both Gladly and QAD ERP. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
Every pair below is a real-time, two-way sync. Search all 410 integrations available for Gladly and QAD ERP.
Popular · 5 of 410
No integrations match .
