Real-time
Two-way sync
Changes in Gladly or Rockset instantly reflect in both systems. No stale data, no manual imports.
CRM ⇄ Data warehouse
Gladly to Rockset integration — real-time, two-way sync
Keep Gladly and Rockset in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
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Adopted by fast-scaling companies moving mission-critical data in real time
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Why teams connect Gladly and Rockset
Sync Gladly into Rockset continuously and push warehouse results back onto CRM records, one two-way connection instead of two pipelines.
The CRM feeds the warehouse and the warehouse should feed the CRM: relationship data flows one way, and computed scores, segments, and customer context flow back. Most teams build the first half as a batch pipeline and never quite get to the second.
Stacksync does both with one connection. Customer profiles, Conversations, Conversation items, Agents from Gladly land in Rockset as live tables, updated within seconds, and columns computed in Rockset write back to fields in Gladly. There is no separate ETL and reverse-ETL stack to stitch together and no jobs to babysit.
Common use cases
- 01 Mirror conversations and topics into a warehouse for CX analytics and staffing models.
- 02 Keep customer attributes such as loyalty tier and lifetime value synced from a warehouse into Gladly profiles for routing and prioritization.
- 03 Read query results back into an operational database to expose computed metrics to applications.
- 04 Power in-app search and filtering over synced operational data using SQL over REST.
Common sync patterns
A single customer view
Join Gladly's relationship data with billing, product, and support data in Rockset to build the customer picture the CRM alone cannot hold.
Cleanup that sticks
Deduplication and normalization done in Rockset can be written back, so warehouse-side cleanup actually fixes the CRM.
CRM analytics on live data
Accounts, contacts, and activity from Gladly are queryable in Rockset moments after they change, so dashboards stop lagging the reality they describe.
What you can sync between Gladly and Rockset
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Gladly objects | Rockset objects | How this pairing syncs | |
|---|---|---|---|
| Conversations Each customer's continuous timeline; status and outcomes sync to CRMs and warehouses. | Integrations Managed source connections (databases, streams, object storage) feeding collections. | Conversations is specific to Gladly and Integrations to Rockset — each maps to any object or custom field on the other side. | |
| Conversation items Individual messages across voice, SMS, chat, and email attached to the conversation. | Virtual Instances Isolated compute units that separate ingest from query workloads. | Conversation items is specific to Gladly and Virtual Instances to Rockset — each maps to any object or custom field on the other side. | |
| Agents User records used to attribute work in CX analytics. | Collections Schemaless document containers that ingested and synced records land in. | Agents is specific to Gladly and Collections to Rockset — each maps to any object or custom field on the other side. | |
| Topics Categorization applied to conversations; the key dimension for contact-driver reporting. | Documents JSON records addressable by _id, written via the Write API in sync pipelines. | Topics is specific to Gladly and Documents to Rockset — each maps to any object or custom field on the other side. | |
| Tasks Follow-up work items created from external triggers or synced for workload reporting. | Workspaces Namespaces that group collections and query lambdas per team or environment. | Tasks is specific to Gladly and Workspaces to Rockset — each maps to any object or custom field on the other side. | |
| Customer profiles The central entity; merges identifiers like email, phone, and order IDs, which syncs use for matching. | Query Lambdas Named, parameterized SQL queries invoked over REST to read synced data. | Customer profiles is specific to Gladly and Query Lambdas to Rockset — each maps to any object or custom field on the other side. |
How changes propagate between Gladly and Rockset
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Gladly Rockset Sub-second propagation
DetectionGladly notifies Stacksync of record changes through webhook events. Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports.
DeliveryEach detected change is applied to Rockset as a row-level write, with types converted between the two schemas.
Rockset Gladly Interval-based propagation
DetectionStacksync polls Rockset for changes on an incremental schedule, reading only records changed since the previous pass. Polling via SQL queries on timestamp fields.
DeliveryEach detected change is written to Gladly through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Gladly: Subject to the platform's API rate limits.
What ships with Gladly ⇄ Rockset
Connect Gladly and Rockset for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gladly–Rockset connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Gladly or Rockset data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Gladly or Rockset record.
Observability
Monitoring
Track your Gladly ⇄ Rockset sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Gladly and Rockset.
How the Gladly and Rockset connectors work
Gladly
- Integration surface
- REST API
- Authentication
- API tokens used with basic authentication tied to an agent email
- Change detection
- Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits
Rockset
- Integration surface
- REST API (SQL over HTTP, plus a document Write API)
- Authentication
- API key
- Change detection
- Polling via SQL queries on timestamp fields; ingestion-side change capture is handled by Rockset's managed source connectors
- Capabilities
- read · write
How it works
How to connect Gladly to Rockset — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Gladly and Rockset with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Gladly
connected
Rockset
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Gladly and Rockset objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Gladly ⇄ RocksetCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Gladly RocksetCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Gladly and Rockset integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Gladly and Rockset: authenticate both systems, choose the objects to sync (such as Gladly's Conversations and Conversation items), map fields visually, and changes propagate both ways in milliseconds — no code required.
-
Stacksync pricing is usage-based and starts at $1,000/month, including the managed Gladly and Rockset connectors, real-time two-way sync, monitoring, and support. That replaces building and maintaining a custom Gladly–Rockset integration in-house.
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Yes — Stacksync ships production-grade connectors for both Gladly and Rockset. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
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Change detection on Gladly: Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports. On Rockset: Polling via SQL queries on timestamp fields; ingestion-side change capture is handled by Rockset's managed source connectors. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
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On the Gladly side: Customer profiles, Conversations, Conversation items, Agents, plus custom fields where Gladly exposes them. On the Rockset side: Query Lambdas, Aliases, Integrations, Virtual Instances. Stacksync auto-detects both schemas and converts types between the two systems.
-
Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
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