Real-time
Two-way sync
Changes in Gladly or Monday instantly reflect in both systems. No stale data, no manual imports.
CRM ⇄ Business productivity
Gladly to Monday integration — real-time, two-way sync
Keep Gladly and Monday in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
Case study
Migrated from MuleSoft
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Migrated from Celigo
Migrated from Heroku Connect
Migrated from Matillion
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Migrated from Fivetran
Case study
Migrated from Celigo
Why teams connect Gladly and Monday
Sync what happens in Monday with the customer records in Gladly, in real time and in both directions.
The CRM is supposed to be the record of every customer relationship, but customer-relevant information also accumulates in the other tools a team runs. Whatever Monday holds or produces that touches a customer, whether conversations, payments, replies, enriched data, or notes, the CRM only benefits if it arrives without someone copying it over.
Stacksync connects Workspaces, Boards, Items, Subitems in Monday to Customer profiles, Conversations, Conversation items, Agents in Gladly with bi-directional, real-time sync. Activity and record changes in Monday update the matching contact or account in Gladly, and CRM data flows the other way wherever Monday can store and use it.
Common use cases
- 01 Sync Updates and status changes from monday.com into a database so downstream tools and dashboards react to project progress in near real time.
- 02 Two-way sync of Items and their Column values between a monday.com board and Postgres so ops teams work in SQL while project owners stay in monday.com.
- 03 Mirror conversations and topics into a warehouse for CX analytics and staffing models.
- 04 Keep customer attributes such as loyalty tier and lifetime value synced from a warehouse into Gladly profiles for routing and prioritization.
Common sync patterns
Where Monday handles support or shared inboxes
Tickets and conversations attach to the right contact and account in Gladly, so sales sees open issues before the next call.
Where Monday supplies contact or company data
Enriched fields land directly on records in Gladly, and refreshes keep them from going stale.
Where Monday can store CRM context: fields kept current
Owner, lifecycle stage, or account details from Gladly sync into Monday, so people working there have the context without switching tools.
What you can sync between Gladly and Monday
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Gladly objects | Monday objects | How this pairing syncs | |
|---|---|---|---|
| Conversations Each customer's continuous timeline; status and outcomes sync to CRMs and warehouses. | Workspaces Top-level containers that hold boards; used to scope which boards a given sync covers. | Conversations is specific to Gladly and Workspaces to Monday — each maps to any object or custom field on the other side. | |
| Conversation items Individual messages across voice, SMS, chat, and email attached to the conversation. | Boards Table-like containers that hold items; each board maps to a synced table, and its columns define the field mapping. | Conversation items is specific to Gladly and Boards to Monday — each maps to any object or custom field on the other side. | |
| Agents User records used to attribute work in CX analytics. | Items Rows within a board and the primary record; synced two-way and created, updated, archived, or deleted via GraphQL mutations. | Agents is specific to Gladly and Items to Monday — each maps to any object or custom field on the other side. | |
| Topics Categorization applied to conversations; the key dimension for contact-driver reporting. | Subitems Nested rows under items, stored on a separate hidden board; synced as a child table linked to the parent item. | Topics is specific to Gladly and Subitems to Monday — each maps to any object or custom field on the other side. | |
| Tasks Follow-up work items created from external triggers or synced for workload reporting. | Column values Typed fields (status, date, people, numbers, connect-boards); polymorphic JSON usually written together via change_multiple_column_values. | Tasks is specific to Gladly and Column values to Monday — each maps to any object or custom field on the other side. | |
| Customer profiles The central entity; merges identifiers like email, phone, and order IDs, which syncs use for matching. | Groups Named sections that group items inside a board; synced as a grouping attribute or category field on the row. | Customer profiles is specific to Gladly and Groups to Monday — each maps to any object or custom field on the other side. |
How changes propagate between Gladly and Monday
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Gladly Monday Sub-second propagation
DetectionGladly notifies Stacksync of record changes through webhook events. Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports.
DeliveryEach detected change is written to Monday through its API, with automatic retries and rate-limit backoff.
Monday Gladly Sub-second propagation
DetectionMonday notifies Stacksync of record changes through webhook events. Board-scoped webhooks (create_item, change_column_value, item_deleted, and similar) for real-time events.
DeliveryEach detected change is written to Gladly through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Gladly: Subject to the platform's API rate limits.
- Monday: Complexity-budget limits: a single query caps at 5M complexity points and ~10M points/min per user token (1M on trial/free) over a sliding 60s window.
What ships with Gladly ⇄ Monday
Connect Gladly and Monday for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gladly–Monday connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Gladly or Monday data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Gladly or Monday record.
Observability
Monitoring
Track your Gladly ⇄ Monday sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Gladly and Monday.
How the Gladly and Monday connectors work
Gladly
- Integration surface
- REST API
- Authentication
- API tokens used with basic authentication tied to an agent email
- Change detection
- Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits
Monday
- Integration surface
- GraphQL API (single endpoint, api.monday.com/v2)
- Authentication
- OAuth 2.0 for installed apps, or a per-user personal API token (admin/member scope); a date-based API version is sent via request header
- Change detection
- Board-scoped webhooks (create_item, change_column_value, item_deleted, and similar) for real-time events; polling falls back to the item updated_at field
- Capabilities
- read · write · webhooks
- Rate limits
- Complexity-budget limits: a single query caps at 5M complexity points and ~10M points/min per user token (1M on trial/free) over a sliding 60s window
How it works
How to connect Gladly to Monday — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Gladly and Monday with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Gladly
connected
Monday
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Gladly and Monday objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Gladly ⇄ MondayCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Gladly MondayCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Gladly and Monday integration FAQ
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Yes. Stacksync provides a managed, real-time two-way integration between Gladly and Monday: authenticate both systems, choose the objects to sync (such as Gladly's Conversations and Conversation items), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Monday: The API is GraphQL-only; item queries use cursor-based items_page pagination capped at 500 items per page, so large boards are read with a cursor. Gladly: Customer profiles are built to merge external identifiers (email, phone, order numbers), which is what integrations key on when matching records from other systems. Stacksync's field mapping accounts for these differences between Gladly and Monday without custom code.
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Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means Gladly and Monday records are not retained after a sync operation.
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Stacksync pricing is usage-based and starts at $1,000/month, including the managed Gladly and Monday connectors, real-time two-way sync, monitoring, and support. That replaces building and maintaining a custom Gladly–Monday integration in-house.
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Yes — Stacksync ships production-grade connectors for both Gladly and Monday. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
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Change detection on Gladly: Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports. On Monday: Board-scoped webhooks (create_item, change_column_value, item_deleted, and similar) for real-time events; polling falls back to the item updated_at field. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
Every pair below is a real-time, two-way sync. Search all 416 integrations available for Gladly and Monday.
Popular · 7 of 416
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Gladly ⇄ Wrike -
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Monday ⇄ Folk CRM -
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Monday ⇄ Gorgias
No integrations match .
