Skip to content
CRM ⇄ Business productivity

Gladly to Notion integration — real-time, two-way sync

Keep Gladly and Notion in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

Case study
Migrated from MuleSoft
Case study
Migrated from Celigo
Migrated from Heroku Connect
Migrated from Matillion
Case study
Migrated from Fivetran
Case study
Migrated from Celigo
Why teams connect Gladly and Notion

Sync what happens in Notion with the customer records in Gladly, in real time and in both directions.

The CRM is supposed to be the record of every customer relationship, but customer-relevant information also accumulates in the other tools a team runs. Whatever Notion holds or produces that touches a customer, whether conversations, payments, replies, enriched data, or notes, the CRM only benefits if it arrives without someone copying it over.

Stacksync connects Comments, Files and attachments, Pages, Databases / Data sources in Notion to Topics, Tasks, Customer profiles, Conversations in Gladly with bi-directional, real-time sync. Activity and record changes in Notion update the matching contact or account in Gladly, and CRM data flows the other way wherever Notion can store and use it.

Common use cases

  • 01 Read Notion wiki Pages and their Blocks into a database or search index for internal knowledge retrieval.
  • 02 Two-way sync a Notion projects or tasks data source with a Postgres table so engineers work in SQL while the team edits Pages in Notion, mapping status, date, and assignee properties both ways.
  • 03 Mirror conversations and topics into a warehouse for CX analytics and staffing models.
  • 04 Keep customer attributes such as loyalty tier and lifetime value synced from a warehouse into Gladly profiles for routing and prioritization.

Common sync patterns

Where Notion supplies contact or company data

Enriched fields land directly on records in Gladly, and refreshes keep them from going stale.

Where Notion can store CRM context: fields kept current

Owner, lifecycle stage, or account details from Gladly sync into Notion, so people working there have the context without switching tools.

What you can sync between Gladly and Notion

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Gladly objects Notion objects How this pairing syncs
Conversations Each customer's continuous timeline; status and outcomes sync to CRMs and warehouses. Files and attachments File-property and file-block values. Notion-hosted URLs are temporary and expire, so files are re-fetched or copied at sync time. Conversations is specific to Gladly and Files and attachments to Notion — each maps to any object or custom field on the other side.
Conversation items Individual messages across voice, SMS, chat, and email attached to the conversation. Pages The core content unit and also every row of a database; synced two-way as records, with typed properties mapping to table columns. Conversation items is specific to Gladly and Pages to Notion — each maps to any object or custom field on the other side.
Agents User records used to attribute work in CX analytics. Databases / Data sources Collections of pages with a typed property schema. Since the 2025-09-03 API a database is a container holding one or more data sources; syncs target a specific data_source_id. Agents is specific to Gladly and Databases / Data sources to Notion — each maps to any object or custom field on the other side.
Topics Categorization applied to conversations; the key dimension for contact-driver reporting. Properties Typed columns on a page — title, rich_text, number, select, multi_select, date, people, relation, status, checkbox, URL. Read and written both ways. Topics is specific to Gladly and Properties to Notion — each maps to any object or custom field on the other side.
Tasks Follow-up work items created from external triggers or synced for workload reporting. Blocks The page body — paragraphs, headings, to-dos, tables — nested as children and fetched recursively, separate from a page's properties. Tasks is specific to Gladly and Blocks to Notion — each maps to any object or custom field on the other side.
Customer profiles The central entity; merges identifiers like email, phone, and order IDs, which syncs use for matching. Formula and Rollup properties Values computed by Notion from other fields; read-only, so they are pulled out for reporting but never written back. Customer profiles is specific to Gladly and Formula and Rollup properties to Notion — each maps to any object or custom field on the other side.

How changes propagate between Gladly and Notion

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

Gladly Notion Sub-second propagation

DetectionGladly notifies Stacksync of record changes through webhook events. Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports.

DeliveryEach detected change is written to Notion through its API, with automatic retries and rate-limit backoff.

Notion Gladly Sub-second propagation

DetectionNotion notifies Stacksync of record changes through webhook events. Workspace webhooks (page.created, page.content_updated, data_source.schema_updated, comment.created.

DeliveryEach detected change is written to Gladly through its API, with automatic retries and rate-limit backoff.

Rate-limit considerations

  • Gladly: Subject to the platform's API rate limits.
  • Notion: Average of ~3 requests/second per integration with some bursts; 429 with a Retry-After header when exceeded. Payloads capped at 500 KB and 1000 block elements.
What ships with Gladly ⇄ Notion

Connect Gladly and Notion for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gladly–Notion connection.

Real-time

Two-way sync

Changes in Gladly or Notion instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Gladly or Notion data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Gladly or Notion record.

Observability

Monitoring

Track your Gladly ⇄ Notion sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Gladly and Notion.

How the Gladly and Notion connectors work

Gladly

Integration surface
REST API
Authentication
API tokens used with basic authentication tied to an agent email
Change detection
Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports
Capabilities
read · write · webhooks
Rate limits
Subject to the platform's API rate limits

Notion

Integration surface
REST API (api.notion.com/v1)
Authentication
OAuth 2.0 for public integrations, or an internal integration secret (bearer token); every request must send a Notion-Version header
Change detection
Workspace webhooks (page.created, page.content_updated, data_source.schema_updated, comment.created; HMAC-SHA256 signed) plus polling on each page's last_edited_time
Capabilities
read · write · webhooks
Rate limits
Average of ~3 requests/second per integration with some bursts; 429 with a Retry-After header when exceeded. Payloads capped at 500 KB and 1000 block elements.
How it works

How to connect Gladly to Notion — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Gladly and Notion with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Gladly connected
    Notion connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Gladly and Notion objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Gladly ⇄ Notion
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Gladly Notion
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
Try interactive demo
FAQ

Gladly and Notion integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 416 integrations available for Gladly and Notion.

Popular · 7 of 416
All Gladly integrations All Notion integrations Browse all integrations
Coworkers laughing in front of a laptop in a casual office setting

Your last integration took months.
Your next one takes a prompt.

Book a demo Tour the platform on your own