Real-time
Two-way sync
Changes in Brightpearl or Gladly instantly reflect in both systems. No stale data, no manual imports.
ERP ⇄ CRM
Brightpearl to Gladly integration — real-time, two-way sync
Keep Brightpearl and Gladly in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
Case study
Migrated from Mulesoft
Case study
Migrated from Celigo
Migrated from Heroku Connect
Migrated from Matillion
Case study
Migrated from Fivetran
Case study
Migrated from Celigo
Why teams connect Brightpearl and Gladly
Close the gap between front office and back office: Gladly and Brightpearl share customers and status in real time, in both directions.
Gladly holds the customer relationship; Brightpearl runs the operations and records behind the business. The two overlap wherever the same organizations and transactions matter to both, and when that overlap is bridged by re-keying or overnight batch, each side spends the day working from stale data.
Stacksync syncs Conversations, Conversation items, Agents, Topics in Gladly with Products, Sales orders, Purchase orders, Contacts in Brightpearl field by field, in real time, and in both directions. You decide which system owns which fields; Stacksync keeps every copy consistent and resolves conflicts by rules you set.
Common use cases
- Mirror conversations and topics into a warehouse for CX analytics and staffing models.
- Keep customer attributes such as loyalty tier and lifetime value synced from a warehouse into Gladly profiles for routing and prioritization.
- Sync Brightpearl sales orders and fulfillment status with a CRM so sales and support see order state without switching tools.
- Mirror inventory levels from Brightpearl into a database that feeds availability to storefronts and marketplaces.
Where Brightpearl handles order-to-cash: closed-won flows through
A deal won in Gladly creates or updates the customer in Brightpearl with clean data, so fulfillment and invoicing start without re-entry.
Where Brightpearl is the finance system of record: money status on the account
Invoice and payment state from Brightpearl shows on the account in Gladly, so reps see balances before promising the next order.
One customer master
Where both systems keep customer or organization records, corrections in either propagate to the other, ending dual maintenance.
What you can sync between Brightpearl and Gladly
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Brightpearl objects | Gladly objects | |
|---|---|---|
| Inventory and warehouses On-hand and allocated stock by warehouse, read for availability publishing. | Topics Categorization applied to conversations; the key dimension for contact-driver reporting. | |
| Goods-out notes Fulfillment documents that carry picking and shipping status back to order sources. | Tasks Follow-up work items created from external triggers or synced for workload reporting. | |
| Invoices and payments Financial documents synced to accounting platforms for reconciliation. | Customer profiles The central entity; merges identifiers like email, phone, and order IDs, which syncs use for matching. | |
| Custom fields Per-object custom attributes included in field mappings. | Conversations Each customer's continuous timeline; status and outcomes sync to CRMs and warehouses. | |
| Products SKU records with variants and price lists, synced with e-commerce and ERP catalogs. | Conversation items Individual messages across voice, SMS, chat, and email attached to the conversation. | |
| Sales orders Orders from all channels; the central object for fulfillment and revenue syncs. | Agents User records used to attribute work in CX analytics. |
What ships with Brightpearl ⇄ Gladly
Connect Brightpearl and Gladly for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Brightpearl–Gladly connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Brightpearl or Gladly data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Brightpearl or Gladly record.
Observability
Monitoring
Track your Brightpearl ⇄ Gladly sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Brightpearl and Gladly.
How the Brightpearl and Gladly connectors work
Brightpearl
- Integration surface
- REST API, organized into services (order, product, contact, warehouse, accounting)
- Authentication
- OAuth 2.0 (authorization code grant) for current apps; legacy private and public apps authenticate with app reference and account token headers
- Change detection
- Webhooks for object created/updated events, with resource search polling as a fallback
- Capabilities
- read · write · webhooks
- Rate limits
- Requests are throttled per account under Brightpearl's API usage policies; bulk operations should use batch endpoints
Gladly
- Integration surface
- REST API
- Authentication
- API tokens used with basic authentication tied to an agent email
- Change detection
- Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits
How it works
How to connect Brightpearl to Gladly — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Brightpearl and Gladly with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Brightpearl
connected
Gladly
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Brightpearl and Gladly objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Brightpearl ⇄ GladlyCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Brightpearl GladlyCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Brightpearl and Gladly integration FAQ
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Yes. Stacksync provides a managed, real-time two-way integration between Brightpearl and Gladly: authenticate both systems, choose the objects to sync (such as Brightpearl's Inventory and warehouses and Goods-out notes), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means Brightpearl and Gladly records are not retained after a sync operation.
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Stacksync pricing is usage-based and starts at $1,000/month, including the managed Brightpearl and Gladly connectors, real-time two-way sync, monitoring, and support. That replaces building and maintaining a custom Brightpearl–Gladly integration in-house.
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Yes — Stacksync ships production-grade connectors for both Brightpearl and Gladly. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
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Change detection on Brightpearl: Webhooks for object created/updated events, with resource search polling as a fallback. On Gladly: Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
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On the Gladly side: Conversations, Conversation items, Agents, Topics, plus custom fields where Gladly exposes them. On the Brightpearl side: Products, Sales orders, Purchase orders, Contacts. Stacksync auto-detects both schemas and converts types between the two systems.
SECURITY
Security teams love Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
Every pair below is a real-time, two-way sync. Search all 386 integrations available for Brightpearl and Gladly.
Popular · 8 of 386
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Brightpearl ⇄ Infor CRM -
Brightpearl ⇄ Insightly -
Brightpearl ⇄ Intercom -
Brightpearl ⇄ Kommo -
Gladly ⇄ Unleashed Software -
Gladly ⇄ Visibility ERP -
Gladly ⇄ NetSuite -
Gladly ⇄ Dynamics 365 F&O
No integrations match .
