Real-time
Two-way sync
Changes in Adyen or Gladly instantly reflect in both systems. No stale data, no manual imports.
Accounting and finance ⇄ CRM
Adyen to Gladly integration — real-time, two-way sync
Keep Adyen and Gladly in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
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Adopted by fast-scaling companies moving mission-critical data in real time
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Why teams connect Adyen and Gladly
Sync customers, invoices, and payment status between Adyen and Gladly in real time, so sales sees the money and finance sees the relationship.
Finance and sales describe the same customers in different systems. Gladly knows the relationship: who the contacts are and what is in motion with the account. Adyen knows the money: what was invoiced, what was paid, what is overdue. When the two are connected only by exports, each side works partly blind.
Stacksync links Payments, Modifications (Captures, Refunds, Cancels), Payment Links, Merchant Accounts in Adyen to Topics, Tasks, Customer profiles, Conversations in Gladly with bi-directional, real-time sync. New customers, updated billing details, invoice status, and payment activity move in whichever direction you configure, field by field, with conflicts resolved by rules you set. The result is one version of each customer, visible from both sides.
Common use cases
- 01 Ingest AUTHORISATION, CAPTURE, REFUND, and CHARGEBACK webhooks into Postgres or a warehouse so finance reconciles Adyen settlements against orders in an ERP without manual report exports.
- 02 Trigger a capture, refund, or cancel on an Adyen payment when an order's state changes in a CRM, OMS, or ERP, and write the returned pspReference and status back onto the record.
- 03 Sync Gladly customer profiles with an order database so agents see purchase history and profile updates flow back.
- 04 Mirror conversations and topics into a warehouse for CX analytics and staffing models.
Common sync patterns
Where Gladly tracks deals: closed-won creates the finance record
A won opportunity creates or updates the customer in Adyen with the right billing details, so invoicing starts without re-keying.
Payment status on the account
Invoice and payment status from Adyen appears on the account in Gladly, so reps see overdue balances before they promise the next order.
Billing detail changes flow back
When a contact or address is corrected in Gladly, Adyen gets the update before the next invoice goes out.
What you can sync between Adyen and Gladly
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Adyen objects | Gladly objects | How this pairing syncs | |
|---|---|---|---|
| Payment Links Hosted payment link objects created through /paymentLinks; created, retrieved, and expired, with paid or expired status reported back through webhooks for accounts-receivable sync. | Tasks Follow-up work items created from external triggers or synced for workload reporting. | Payment Links is specific to Adyen and Tasks to Gladly — each maps to any object or custom field on the other side. | |
| Merchant Accounts Company and merchant account entities in the Management API; read and updated to keep account configuration, payment-method settings, and capabilities aligned with internal systems. | Customer profiles The central entity; merges identifiers like email, phone, and order IDs, which syncs use for matching. | Merchant Accounts is specific to Adyen and Customer profiles to Gladly — each maps to any object or custom field on the other side. | |
| Stores Physical and online store entities under a merchant account (Management API); full CRUD, so new locations and their payment-method configuration can be provisioned from an internal admin source. | Conversations Each customer's continuous timeline; status and outcomes sync to CRMs and warehouses. | Stores is specific to Adyen and Conversations to Gladly — each maps to any object or custom field on the other side. | |
| Users and API Credentials Customer Area users and API-credential objects managed via the Management API; created, updated, and deprovisioned to keep Adyen access aligned with an IdP or HR source. | Conversation items Individual messages across voice, SMS, chat, and email attached to the conversation. | Users and API Credentials is specific to Adyen and Conversation items to Gladly — each maps to any object or custom field on the other side. | |
| Webhook Configurations Per-company or per-merchant webhook subscriptions (Management API); created, listed, and updated to control which events Adyen sends and to which endpoint and HMAC key. | Agents User records used to attribute work in CX analytics. | Webhook Configurations is specific to Adyen and Agents to Gladly — each maps to any object or custom field on the other side. | |
| Settlement Detail Reports Downloadable reports of settled transactions, fees, and payouts per merchant account; read-only, delivered when a report webhook fires, and loaded for finance reconciliation. | Topics Categorization applied to conversations; the key dimension for contact-driver reporting. | Settlement Detail Reports is specific to Adyen and Topics to Gladly — each maps to any object or custom field on the other side. |
How changes propagate between Adyen and Gladly
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Adyen Gladly Sub-second propagation
DetectionAdyen notifies Stacksync of record changes through webhook events. Standard webhooks for payment events (AUTHORISATION, CAPTURE, REFUND, CHARGEBACK, and more) plus Management, Balance Platform, and report webhooks.
DeliveryEach detected change is written to Gladly through its API, with automatic retries and rate-limit backoff.
Gladly Adyen Sub-second propagation
DetectionGladly notifies Stacksync of record changes through webhook events. Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports.
DeliveryEach detected change is written to Adyen through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Adyen: Adyen does not publish fixed numeric rate limits; excessive requests return HTTP 429, and the Management API reports 'too many requests' in the error detail. Adyen recommends exponential backoff, and no rate-limit response headers are documented.
- Gladly: Subject to the platform's API rate limits.
What ships with Adyen ⇄ Gladly
Connect Adyen and Gladly for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Adyen–Gladly connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Adyen or Gladly data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Adyen or Gladly record.
Observability
Monitoring
Track your Adyen ⇄ Gladly sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Adyen and Gladly.
How the Adyen and Gladly connectors work
Adyen
- Integration surface
- REST APIs on adyen.com - Checkout (/checkout/v71), Management (/v3), Balance Platform / Configuration, Transfers, Payouts, and Reports, with standard webhooks for events
- Authentication
- API key in the X-API-Key header per web service or Balance Platform user (primary for Checkout, Management, and Balance Platform); Basic auth for classic web-service users; OAuth 2.0 for partner integrations; client keys are client-side only
- Change detection
- Standard webhooks for payment events (AUTHORISATION, CAPTURE, REFUND, CHARGEBACK, and more) plus Management, Balance Platform, and report webhooks; all HMAC-signed and acknowledged with a 2xx within about 10 seconds. No database-style CDC; historical transactions come from Settlement Detail Reports
- Capabilities
- read · write · webhooks
- Rate limits
- Adyen does not publish fixed numeric rate limits; excessive requests return HTTP 429, and the Management API reports 'too many requests' in the error detail. Adyen recommends exponential backoff, and no rate-limit response headers are documented.
Gladly
- Integration surface
- REST API
- Authentication
- API tokens used with basic authentication tied to an agent email
- Change detection
- Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits
How it works
How to connect Adyen to Gladly — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Adyen and Gladly with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Adyen
connected
Gladly
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Adyen and Gladly objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Adyen ⇄ GladlyCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Adyen GladlyCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Adyen and Gladly integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Adyen and Gladly: authenticate both systems, choose the objects to sync (such as Adyen's Payment Links and Merchant Accounts), map fields visually, and changes propagate both ways in milliseconds — no code required.
-
On the Adyen side: Payments, Modifications (Captures, Refunds, Cancels), Payment Links, Merchant Accounts, plus custom fields where Adyen exposes them. On the Gladly side: Topics, Tasks, Customer profiles, Conversations. Stacksync auto-detects both schemas and converts types between the two systems.
-
Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
-
Common patterns for Adyen and Gladly: Where Gladly tracks deals: closed-won creates the finance record; Payment status on the account; Billing detail changes flow back. A won opportunity creates or updates the customer in Adyen with the right billing details, so invoicing starts without re-keying.
-
Adyen: REST APIs on adyen.com - Checkout (/checkout/v71), Management (/v3), Balance Platform / Configuration, Transfers, Payouts, and Reports, with standard webhooks for events. Authentication: API key in the X-API-Key header per web service or Balance Platform user (primary for Checkout, Management, and Balance Platform); Basic auth for classic web-service users; OAuth 2.0 for partner integrations; client keys are client-side only. Gladly: REST API. Authentication: API tokens used with basic authentication tied to an agent email. Stacksync manages authentication, retries, and rate limits on both sides.
-
Adyen: Standard webhooks are HMAC-signed with a per-webhook key that must be verified, and Adyen expects a 2xx acknowledgment within about 10 seconds (classic standard notifications acknowledge with an [accepted] response body). Gladly: Customer profiles are built to merge external identifiers (email, phone, order numbers), which is what integrations key on when matching records from other systems. Stacksync's field mapping accounts for these differences between Adyen and Gladly without custom code.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
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