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CRM ⇄ Business productivity

Gladly to Lusha integration — real-time data sync

Keep Gladly and Lusha in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Gladly and Lusha

Flow Lusha data into Gladly in real time — no exports, no schedulers, no custom scripts.

Lusha is a read-only source: Stacksync reads its data in real time and delivers it into Gladly, so Gladly always reflects the current state of Lusha — without exports, scripts, or schedulers.

The CRM is supposed to be the record of every customer relationship, but customer-relevant information also accumulates in the other tools a team runs. Whatever Lusha holds or produces that touches a customer, whether conversations, payments, replies, enriched data, or notes, the CRM only benefits if it arrives without someone copying it over.

Common use cases

  • Enrich new CRM leads with work emails and direct dials the moment they are created.
  • Backfill missing phone numbers on an existing contact list stored in a database or warehouse.
  • Push conversation outcomes into a CRM so account teams see support context on their accounts.
  • Sync Gladly customer profiles with an order database so agents see purchase history and profile updates flow back.

Where Lusha supplies contact or company data

Enriched fields land directly on records in Gladly, and refreshes keep them from going stale.

Where Lusha can store CRM context: fields kept current

Owner, lifecycle stage, or account details from Gladly sync into Lusha, so people working there have the context without switching tools.

Where Lusha runs outreach

Prospects, sends, and replies sync into Gladly, keeping lead status current without manual imports.

What you can sync between Gladly and Lusha

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Gladly objects Lusha objects
Conversation items Individual messages across voice, SMS, chat, and email attached to the conversation. Company Profiles Firmographic records (industry, size, location) appended to account or company rows.
Agents User records used to attribute work in CX analytics. Email Addresses Work emails written into CRM contact fields during enrichment.
Topics Categorization applied to conversations; the key dimension for contact-driver reporting. Phone Numbers Direct-dial and mobile numbers appended for outbound calling workflows.
Tasks Follow-up work items created from external triggers or synced for workload reporting. Prospecting Results Search-based lists of people and companies matching filters, used to seed lead lists.
Customer profiles The central entity; merges identifiers like email, phone, and order IDs, which syncs use for matching. Bulk Enrichment Requests Batch lookups that enrich multiple records per request, used to backfill large contact lists rather than one-off calls.
Conversations Each customer's continuous timeline; status and outcomes sync to CRMs and warehouses. Person Profiles Contact-level enrichment results (work emails, phone numbers, title, company) returned per lookup.
What ships with Gladly ⇄ Lusha

Connect Gladly and Lusha for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gladly–Lusha connection.

Real-time

Real-time sync

Changes in Gladly or Lusha instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Gladly or Lusha data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Gladly or Lusha record.

Observability

Monitoring

Track your Gladly ⇄ Lusha sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Gladly and Lusha.

How the Gladly and Lusha connectors work

Gladly

Integration surface
REST API
Authentication
API tokens used with basic authentication tied to an agent email
Change detection
Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports
Capabilities
read · write · webhooks
Rate limits
Subject to the platform's API rate limits

Lusha

Integration surface
REST API
Authentication
API key
Change detection
Not event-driven; data is fetched on demand per lookup, so syncs poll or trigger enrichment when source records change
Capabilities
read
Rate limits
Lookups consume credits and are subject to the platform's API rate limits.
How it works

How to connect Gladly to Lusha — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Gladly and Lusha with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Gladly connected
    Lusha connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Gladly and Lusha objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Gladly ⇄ Lusha
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Gladly Lusha
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Gladly and Lusha integration FAQ

SECURITY

Security teams love Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 386 integrations available for Gladly and Lusha.

Popular · 8 of 386
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