Real-time
Two-way sync
Changes in Gladly or Infor M3 instantly reflect in both systems. No stale data, no manual imports.
CRM ⇄ ERP
Gladly to Infor M3 integration — real-time, two-way sync
Keep Gladly and Infor M3 in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
Case study
Migrated from Mulesoft
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Migrated from Celigo
Migrated from Heroku Connect
Migrated from Matillion
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Migrated from Fivetran
Case study
Migrated from Celigo
Why teams connect Gladly and Infor M3
Close the gap between front office and back office: Gladly and Infor M3 share customers and status in real time, in both directions.
Gladly holds the customer relationship; Infor M3 runs the operations and records behind the business. The two overlap wherever the same organizations and transactions matter to both, and when that overlap is bridged by re-keying or overnight batch, each side spends the day working from stale data.
Stacksync syncs Topics, Tasks, Customer profiles, Conversations in Gladly with Manufacturing Orders, Inventory Balances, Invoices, Warehouses in Infor M3 field by field, in real time, and in both directions. You decide which system owns which fields; Stacksync keeps every copy consistent and resolves conflicts by rules you set.
Common use cases
- Mirror conversations and topics into a warehouse for CX analytics and staffing models.
- Keep customer attributes such as loyalty tier and lifetime value synced from a warehouse into Gladly profiles for routing and prioritization.
- Mirror M3 customers and invoices into a CRM or warehouse so sales and finance share one AR view
- Feed manufacturing order status to a customer portal for order tracking in fashion, food, or equipment supply chains
Where Infor M3 is the finance system of record: money status on the account
Invoice and payment state from Infor M3 shows on the account in Gladly, so reps see balances before promising the next order.
One customer master
Where both systems keep customer or organization records, corrections in either propagate to the other, ending dual maintenance.
Where Infor M3 manages people and org data: keep Gladly aligned
Owners, territories, and org structure informed by Infor M3 stay current in Gladly.
What you can sync between Gladly and Infor M3
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Gladly objects | Infor M3 objects | |
|---|---|---|
| Topics Categorization applied to conversations; the key dimension for contact-driver reporting. | Price Lists Pricing data keeps quoting tools consistent with the prices M3 will actually invoice. | |
| Tasks Follow-up work items created from external triggers or synced for workload reporting. | Items Item master records provide the SKU, unit, and attribute data other systems price and sell against. | |
| Customer profiles The central entity; merges identifiers like email, phone, and order IDs, which syncs use for matching. | Customers Customer master records sync with CRM account records to keep one shared customer file. | |
| Conversations Each customer's continuous timeline; status and outcomes sync to CRMs and warehouses. | Suppliers Supplier records align procurement tools with the vendors M3 purchases from. | |
| Conversation items Individual messages across voice, SMS, chat, and email attached to the conversation. | Customer Orders Orders created in commerce or CRM systems land in M3 for fulfillment and invoicing. | |
| Agents User records used to attribute work in CX analytics. | Purchase Orders PO headers and lines sync outward so buyers and receiving teams see the same demand. |
What ships with Gladly ⇄ Infor M3
Connect Gladly and Infor M3 for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gladly–Infor M3 connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Gladly or Infor M3 data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Gladly or Infor M3 record.
Observability
Monitoring
Track your Gladly ⇄ Infor M3 sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Gladly and Infor M3.
How the Gladly and Infor M3 connectors work
Gladly
- Integration surface
- REST API
- Authentication
- API tokens used with basic authentication tied to an agent email
- Change detection
- Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits
Infor M3
- Integration surface
- REST API (M3 API programs exposed through the Infor ION API gateway)
- Authentication
- OAuth 2.0 via Infor OS / ION API authorization
- Change detection
- Event publishing through Infor ION (Business Object Documents), configured in ION, or scheduled polling of API endpoints
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to Infor ION API gateway throttling policies
How it works
How to connect Gladly to Infor M3 — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Gladly and Infor M3 with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Gladly
connected
Infor M3
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Gladly and Infor M3 objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Gladly ⇄ Infor M3Customers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Gladly Infor M3Company company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Gladly and Infor M3 integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Gladly and Infor M3: authenticate both systems, choose the objects to sync (such as Gladly's Topics and Tasks), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Stacksync pricing is usage-based and starts at $1,000/month, including the managed Gladly and Infor M3 connectors, real-time two-way sync, monitoring, and support. That replaces building and maintaining a custom Gladly–Infor M3 integration in-house.
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Yes — Stacksync ships production-grade connectors for both Gladly and Infor M3. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
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Change detection on Gladly: Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports. On Infor M3: Event publishing through Infor ION (Business Object Documents), configured in ION, or scheduled polling of API endpoints. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
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On the Gladly side: Topics, Tasks, Customer profiles, Conversations, plus custom fields where Gladly exposes them. On the Infor M3 side: Manufacturing Orders, Inventory Balances, Invoices, Warehouses. Stacksync auto-detects both schemas and converts types between the two systems.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
SECURITY
Security teams love Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
Every pair below is a real-time, two-way sync. Search all 386 integrations available for Gladly and Infor M3.
Popular · 8 of 386
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Gladly ⇄ Sage Intacct - Gladly ⇄ Sage X3
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Gladly ⇄ SAP -
Gladly ⇄ Snapfulfil -
Infor M3 ⇄ SugarCRM -
Infor M3 ⇄ Twenty CRM -
Infor M3 ⇄ Veeva CRM -
Infor M3 ⇄ Vtiger CRM
No integrations match .
