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E-commerce ⇄ CRM

Easypost to Gladly integration — real-time, two-way sync

Keep Easypost and Gladly in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

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Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Easypost and Gladly

Keep the customers and orders that Gladly and Easypost share aligned in real time, so sales works from live purchase history and the store works from current account details.

Gladly holds the customer relationship: the contacts, accounts, and deals a go-to-market team works. Easypost runs the buying side: who placed which order, what they bought, and where it ships. The two describe the same people and companies, and when they are connected only by exports, sales answers questions without recent orders in front of them while the store works from account details that changed weeks ago.

Stacksync links Agents, Topics, Tasks, Customer profiles in Gladly to Tracker, Batch, CarrierAccount, Webhook in Easypost with bi-directional, real-time sync. New customers, order activity, and corrected contact details move in whichever direction you configure, field by field, with conflicts resolved by rules you set. A record created or changed on either side shows up on the other within seconds, with no CSV exports and no nightly job.

The shared entity is the customer, matched on email or an external ID, so both systems agree on who the buyer is and the order history sits next to the relationship instead of in a separate tab.

Common use cases

  • 01 Push conversation outcomes into a CRM so account teams see support context on their accounts.
  • 02 Sync Gladly customer profiles with an order database so agents see purchase history and profile updates flow back.
  • 03 Sync CarrierAccount configuration and negotiated rates so shipping options stay consistent across the storefront, ERP, and 3PL systems.
  • 04 Pull Shipment, Rate, and Refund records into a warehouse to report shipping cost per carrier and service and reclaim postage on labels that were never scanned.

Common sync patterns

New buyers become CRM records

A customer created in Easypost creates or updates the matching contact or account in Gladly, so first-time and repeat buyers land in the relationship system without a manual import.

Contact and address details stay consistent

An email, phone, or shipping and billing address corrected in either system updates the other, so the next order and the next outreach both use current information.

Where Gladly segments customers: status travels to the store record

Lifecycle stage, tier, or account owner set in Gladly syncs onto the customer record in Easypost, so the buying side can act on how the relationship is classified.

What you can sync between Easypost and Gladly

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Easypost objects Gladly objects How this pairing syncs
Webhook Event subscriptions delivering an Event via HTTP POST on object changes; full CRUD (create, retrieve, list, update, delete) and the mechanism for near-real-time change delivery to Stacksync. Agents User records used to attribute work in CX analytics. Webhook is specific to Easypost and Agents to Gladly — each maps to any object or custom field on the other side.
Shipment The central writable object: create with a to/from Address and Parcel, receive Rate options, then buy a label to get postage_label and tracking_code; retrieve and list with cursor pagination. Topics Categorization applied to conversations; the key dimension for contact-driver reporting. Shipment is specific to Easypost and Topics to Gladly — each maps to any object or custom field on the other side.
Address Origin and destination locations; create, retrieve, and list, plus address verification (delivery and residential) to normalize and validate addresses before they are saved downstream. Tasks Follow-up work items created from external triggers or synced for workload reporting. Address is specific to Easypost and Tasks to Gladly — each maps to any object or custom field on the other side.
Parcel Package dimensions and weight (or a predefined_package); created standalone or inline on a Shipment and reused across shipments and batches. Customer profiles The central entity; merges identifiers like email, phone, and order IDs, which syncs use for matching. Parcel is specific to Easypost and Customer profiles to Gladly — each maps to any object or custom field on the other side.
Rate Carrier service and price options EasyPost generates on a Shipment; read-only - you select a rate id and buy it, you do not create or edit rates directly. Conversations Each customer's continuous timeline; status and outcomes sync to CRMs and warehouses. Rate is specific to Easypost and Conversations to Gladly — each maps to any object or custom field on the other side.
Tracker Tracking for a shipment by tracking_code and carrier; create a Tracker to begin tracking, read status and tracking_details, and receive tracker.updated events via webhook as the parcel moves. Conversation items Individual messages across voice, SMS, chat, and email attached to the conversation. Tracker is specific to Easypost and Conversation items to Gladly — each maps to any object or custom field on the other side.

How changes propagate between Easypost and Gladly

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

Easypost Gladly Sub-second propagation

DetectionEasypost notifies Stacksync of record changes through webhook events. Webhooks deliver an Event via HTTP POST on object changes (e.g.

DeliveryEach detected change is written to Gladly through its API, with automatic retries and rate-limit backoff.

Gladly Easypost Sub-second propagation

DetectionGladly notifies Stacksync of record changes through webhook events. Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports.

DeliveryEach detected change is written to Easypost through its API, with automatic retries and rate-limit backoff.

Rate-limit considerations

  • Easypost: Fixed 5 requests/second on index (list) endpoints plus a dynamic load-based limiter protecting buy and rate operations; exceeding either returns HTTP 429 Too Many Requests.
  • Gladly: Subject to the platform's API rate limits.
What ships with Easypost ⇄ Gladly

Connect Easypost and Gladly for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Easypost–Gladly connection.

Real-time

Two-way sync

Changes in Easypost or Gladly instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Easypost or Gladly data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Easypost or Gladly record.

Observability

Monitoring

Track your Easypost ⇄ Gladly sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Easypost and Gladly.

How the Easypost and Gladly connectors work

Easypost

Integration surface
REST API (EasyPost API v2, https://api.easypost.com/v2)
Authentication
HTTP Basic auth with the API key as the username and an empty password (Bearer token also accepted); separate Test and Production keys
Change detection
Webhooks deliver an Event via HTTP POST on object changes (e.g. tracker.updated); historical pulls via list/index endpoints using before_id/after_id cursor pagination
Capabilities
read · write · webhooks
Rate limits
Fixed 5 requests/second on index (list) endpoints plus a dynamic load-based limiter protecting buy and rate operations; exceeding either returns HTTP 429 Too Many Requests
Easypost setup guide

Gladly

Integration surface
REST API
Authentication
API tokens used with basic authentication tied to an agent email
Change detection
Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports
Capabilities
read · write · webhooks
Rate limits
Subject to the platform's API rate limits
How it works

How to connect Easypost to Gladly — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Easypost and Gladly with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Easypost connected
    Gladly connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Easypost and Gladly objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Easypost ⇄ Gladly
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Easypost Gladly
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Easypost and Gladly integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

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→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 369 integrations available for Easypost and Gladly.

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