Real-time
Two-way sync
Changes in Gladly or Ramp instantly reflect in both systems. No stale data, no manual imports.
CRM ⇄ Accounting and finance
Gladly to Ramp integration — real-time, two-way sync
Keep Gladly and Ramp in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
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Migrated from MuleSoft
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Migrated from Celigo
Migrated from Heroku Connect
Migrated from Matillion
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Migrated from Fivetran
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Migrated from Celigo
Why teams connect Gladly and Ramp
Sync customers, invoices, and payment status between Ramp and Gladly in real time, so sales sees the money and finance sees the relationship.
Finance and sales describe the same customers in different systems. Gladly knows the relationship: who the contacts are and what is in motion with the account. Ramp knows the money: what was invoiced, what was paid, what is overdue. When the two are connected only by exports, each side works partly blind.
Stacksync links Transactions, Cards, Users, Departments in Ramp to Conversations, Conversation items, Agents, Topics in Gladly with bi-directional, real-time sync. New customers, updated billing details, invoice status, and payment activity move in whichever direction you configure, field by field, with conflicts resolved by rules you set. The result is one version of each customer, visible from both sides.
Common use cases
- 01 Mirror Bills and their approval and payment state into an AP or ERP system, marking each one ready-to-sync then synced to keep both ledgers reconciled.
- 02 Read Reimbursements into a finance database for cross-entity expense reporting and reconciliation without manual CSV exports.
- 03 Push conversation outcomes into a CRM so account teams see support context on their accounts.
- 04 Sync Gladly customer profiles with an order database so agents see purchase history and profile updates flow back.
Common sync patterns
Collections with context
Finance sees the account owner and relationship history from Gladly when chasing a balance, and sales sees that the chase is happening.
Where Gladly tracks deals: closed-won creates the finance record
A won opportunity creates or updates the customer in Ramp with the right billing details, so invoicing starts without re-keying.
Payment status on the account
Invoice and payment status from Ramp appears on the account in Gladly, so reps see overdue balances before they promise the next order.
What you can sync between Gladly and Ramp
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Gladly objects | Ramp objects | How this pairing syncs | |
|---|---|---|---|
| Conversations Each customer's continuous timeline; status and outcomes sync to CRMs and warehouses. | Transactions Card purchase records with merchant, amount, and state; read for spend/GL sync and written back via accounting codings and sync status. | Conversations is specific to Gladly and Transactions to Ramp — each maps to any object or custom field on the other side. | |
| Conversation items Individual messages across voice, SMS, chat, and email attached to the conversation. | Cards Physical and virtual card records; created and managed through the API to provision or suspend cardholder spend. | Conversation items is specific to Gladly and Cards to Ramp — each maps to any object or custom field on the other side. | |
| Agents User records used to attribute work in CX analytics. | Users Employee and cardholder records; invited, updated, and deactivated, commonly synced from an HRIS or identity provider. | Agents is specific to Gladly and Users to Ramp — each maps to any object or custom field on the other side. | |
| Topics Categorization applied to conversations; the key dimension for contact-driver reporting. | Departments Org groupings for cost-center and GL allocation; pushed from an ERP/HRIS and referenced by cards and transactions. | Topics is specific to Gladly and Departments to Ramp — each maps to any object or custom field on the other side. | |
| Tasks Follow-up work items created from external triggers or synced for workload reporting. | Reimbursements Out-of-pocket expense claims; read for reporting and marked ready-to-sync then synced to the ERP. | Tasks is specific to Gladly and Reimbursements to Ramp — each maps to any object or custom field on the other side. | |
| Customer profiles The central entity; merges identifiers like email, phone, and order IDs, which syncs use for matching. | Bills Accounts-payable bills; created, updated, approved, and paid, then posted ready-to-sync and synced to accounting. | Customer profiles is specific to Gladly and Bills to Ramp — each maps to any object or custom field on the other side. |
How changes propagate between Gladly and Ramp
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Gladly Ramp Sub-second propagation
DetectionGladly notifies Stacksync of record changes through webhook events. Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports.
DeliveryEach detected change is written to Ramp through its API, with automatic retries and rate-limit backoff.
Ramp Gladly Sub-second propagation
DetectionRamp notifies Stacksync of record changes through webhook events. Signed webhooks (HMAC-SHA256 X-Ramp-Signature) for bill, transaction, reimbursement, vendor, and user events.
DeliveryEach detected change is written to Gladly through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Gladly: Subject to the platform's API rate limits.
- Ramp: 200 requests per 10-second rolling window per source IP; exceeding it returns 429 Too Many Requests, and requests running over 60 seconds return 504. Results use keyset pagination (follow the page.next URL / start cursor); higher limits can be requested from support.
What ships with Gladly ⇄ Ramp
Connect Gladly and Ramp for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gladly–Ramp connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Gladly or Ramp data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Gladly or Ramp record.
Observability
Monitoring
Track your Gladly ⇄ Ramp sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Gladly and Ramp.
How the Gladly and Ramp connectors work
Gladly
- Integration surface
- REST API
- Authentication
- API tokens used with basic authentication tied to an agent email
- Change detection
- Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits
Ramp
- Integration surface
- REST API (Developer API v1)
- Authentication
- OAuth 2.0: exchange client_id/client_secret (HTTP Basic) at api.ramp.com/developer/v1/token for scoped bearer tokens; client_credentials grant for server-to-server and authorization_code for user-delegated access; scopes follow resource:permission (e.g. transactions:read, bills:write, accounting:write).
- Change detection
- Signed webhooks (HMAC-SHA256 X-Ramp-Signature) for bill, transaction, reimbursement, vendor, and user events; otherwise poll incrementally (synced_after on transactions, from_created_at on bills) with keyset pagination, or read the audit-logs/events feed.
- Capabilities
- read · write · webhooks
- Rate limits
- 200 requests per 10-second rolling window per source IP; exceeding it returns 429 Too Many Requests, and requests running over 60 seconds return 504. Results use keyset pagination (follow the page.next URL / start cursor); higher limits can be requested from support.
How it works
How to connect Gladly to Ramp — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Gladly and Ramp with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Gladly
connected
Ramp
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Gladly and Ramp objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Gladly ⇄ RampCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Gladly RampCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Gladly and Ramp integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Gladly and Ramp: authenticate both systems, choose the objects to sync (such as Gladly's Conversations and Conversation items), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Ramp: OAuth scopes are granular (resource:permission such as cards:write or accounting:write); a token can only reach objects covered by its granted scopes. Gladly: Customer profiles are built to merge external identifiers (email, phone, order numbers), which is what integrations key on when matching records from other systems. Stacksync's field mapping accounts for these differences between Gladly and Ramp without custom code.
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Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means Gladly and Ramp records are not retained after a sync operation.
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Stacksync pricing is usage-based and starts at $1,000/month, including the managed Gladly and Ramp connectors, real-time two-way sync, monitoring, and support. That replaces building and maintaining a custom Gladly–Ramp integration in-house.
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Yes — Stacksync ships production-grade connectors for both Gladly and Ramp. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
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Change detection on Gladly: Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports. On Ramp: Signed webhooks (HMAC-SHA256 X-Ramp-Signature) for bill, transaction, reimbursement, vendor, and user events; otherwise poll incrementally (synced_after on transactions, from_created_at on bills) with keyset pagination, or read the audit-logs/events feed. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
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