Real-time
Two-way sync
Changes in Gladly or Hibob instantly reflect in both systems. No stale data, no manual imports.
CRM ⇄ Human resources
Gladly to Hibob integration — real-time, two-way sync
Keep Gladly and Hibob in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
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Adopted by fast-scaling companies moving mission-critical data in real time
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Why teams connect Gladly and Hibob
Keep the people who own accounts in Gladly in step with the workforce records in Hibob, so ownership, roles, and org structure stay current in both systems, in real time and in both directions.
Gladly runs on people as much as on accounts: every contact, deal, and account has an owner, and those owners are employees whose roles, teams, and status are held in Hibob. Hibob is the system of record for the workforce, from new hires to promotions to departures, and often for the candidates the business is still deciding on. When the two systems are connected only by re-keying or an overnight export, they drift apart, and the CRM ends up assigning accounts to people who have left, holding territories that no longer match the org chart, and waiting days to give a new rep access.
Stacksync syncs Tasks, Customer profiles, Conversations, Conversation items in Gladly with Work, Salaries, Time off, Lifecycle in Hibob field by field, in real time, and in both directions. You decide which system owns which fields, so Hibob stays authoritative on roles and org structure while Gladly keeps ownership and territory current, and Stacksync resolves conflicts by the rules you set.
Common use cases
- 01 Mirror conversations and topics into a warehouse for CX analytics and staffing models.
- 02 Keep customer attributes such as loyalty tier and lifetime value synced from a warehouse into Gladly profiles for routing and prioritization.
- 03 Push Salaries and Variable Pay from Bob into a payroll provider or warehouse each pay cycle, using the Payroll-permitted service user.
- 04 Mirror Work data (department, site, manager, title) into an org-chart or reporting warehouse for headcount and structure analysis.
Common sync patterns
Ownership and territory follow the org chart
When a person changes team, manager, or region in Hibob, their accounts and territory assignments in Gladly update to match, so pipeline stays with the right owner.
Deactivate access when someone leaves
When Hibob marks a worker as departed, the matching user in Gladly is flagged or deactivated, so former employees do not keep CRM access after their last day.
One directory of people
A person's name, title, email, phone, or manager corrected in either system updates the other, so both stop maintaining separate copies of the same individual.
What you can sync between Gladly and Hibob
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Gladly objects | Hibob objects | How this pairing syncs | |
|---|---|---|---|
| Conversation items Individual messages across voice, SMS, chat, and email attached to the conversation. | Lifecycle Hire, termination, and leave status changes at /people/{id}/lifecycle; read-only and the source of lifecycle webhook events. | Conversation items is specific to Gladly and Lifecycle to Hibob — each maps to any object or custom field on the other side. | |
| Agents User records used to attribute work in CX analytics. | Documents Employee documents accessed under the Docs API; gated behind the Documents permission granted per service user. | Agents is specific to Gladly and Documents to Hibob — each maps to any object or custom field on the other side. | |
| Topics Categorization applied to conversations; the key dimension for contact-driver reporting. | Named lists Dropdown option lists such as departments and sites used to resolve field values when mapping People records during sync. | Topics is specific to Gladly and Named lists to Hibob — each maps to any object or custom field on the other side. | |
| Tasks Follow-up work items created from external triggers or synced for workload reporting. | People (Employees) Core employee records with out-of-the-box and custom fields; read via POST /people/search, created and updated through the /people endpoints. | Tasks is specific to Gladly and People (Employees) to Hibob — each maps to any object or custom field on the other side. | |
| Customer profiles The central entity; merges identifiers like email, phone, and order IDs, which syncs use for matching. | Employment Historical table of job terms, contract, and working pattern under /people/{id}/employment; full CRUD, entries keyed by effectiveDate. | Customer profiles is specific to Gladly and Employment to Hibob — each maps to any object or custom field on the other side. | |
| Conversations Each customer's continuous timeline; status and outcomes sync to CRMs and warehouses. | Work Reporting line, department, site, and title under /people/{id}/work; drives the org chart and is synced two-way to directories. | Conversations is specific to Gladly and Work to Hibob — each maps to any object or custom field on the other side. |
How changes propagate between Gladly and Hibob
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Gladly Hibob Sub-second propagation
DetectionGladly notifies Stacksync of record changes through webhook events. Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports.
DeliveryEach detected change is written to Hibob through its API, with automatic retries and rate-limit backoff.
Hibob Gladly Sub-second propagation
DetectionHibob notifies Stacksync of record changes through webhook events. Webhooks fire for employee created/updated/deleted, table-entry created/updated, time off, and lifecycle events.
DeliveryEach detected change is written to Gladly through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Gladly: Subject to the platform's API rate limits.
- Hibob: Rate limits are enforced per service user; violations return HTTP 429 with X-RateLimit-Limit, X-RateLimit-Remaining, and X-RateLimit-Reset response headers. The docs list POST /people/search at 50 requests per minute, and bulk /people/search is preferred over per-record reads.
What ships with Gladly ⇄ Hibob
Connect Gladly and Hibob for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gladly–Hibob connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Gladly or Hibob data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Gladly or Hibob record.
Observability
Monitoring
Track your Gladly ⇄ Hibob sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Gladly and Hibob.
How the Gladly and Hibob connectors work
Gladly
- Integration surface
- REST API
- Authentication
- API tokens used with basic authentication tied to an agent email
- Change detection
- Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits
Hibob
- Integration surface
- REST API (the Bob API)
- Authentication
- Service User credentials over HTTP Basic auth (Base64-encoded serviceUserId:serviceUserToken); permissions granted per data category (People, Payroll, Documents) in Bob admin
- Change detection
- Webhooks fire for employee created/updated/deleted, table-entry created/updated, time off, and lifecycle events; the employee.updated payload flags which fields changed and Bob recommends an API call for the full record. There is no CDC stream, and deleting a table entry fires no webhook (Bob has no table-entry deletion event).
- Capabilities
- read · write · webhooks
- Rate limits
- Rate limits are enforced per service user; violations return HTTP 429 with X-RateLimit-Limit, X-RateLimit-Remaining, and X-RateLimit-Reset response headers. The docs list POST /people/search at 50 requests per minute, and bulk /people/search is preferred over per-record reads.
How it works
How to connect Gladly to Hibob — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Gladly and Hibob with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Gladly
connected
Hibob
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Gladly and Hibob objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Gladly ⇄ HibobCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Gladly HibobCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Gladly and Hibob integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Gladly and Hibob: authenticate both systems, choose the objects to sync (such as Gladly's Conversation items and Agents), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Gladly: Gladly's model is customer-centric rather than ticket-centric: each customer has one continuous conversation timeline, and channel interactions attach as conversation items. Hibob: The GET Read-all-company-employees and Read-by-ID endpoints are legacy; Bob steers reads to POST /people/search, which the docs rate-limit at 50 requests per minute. Stacksync's field mapping accounts for these differences between Gladly and Hibob without custom code.
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Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means Gladly and Hibob records are not retained after a sync operation.
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Stacksync pricing is usage-based and starts at $1,000/month, including the managed Gladly and Hibob connectors, real-time two-way sync, monitoring, and support. That replaces building and maintaining a custom Gladly–Hibob integration in-house.
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Yes — Stacksync ships production-grade connectors for both Gladly and Hibob. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
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Change detection on Gladly: Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports. On Hibob: Webhooks fire for employee created/updated/deleted, table-entry created/updated, time off, and lifecycle events; the employee.updated payload flags which fields changed and Bob recommends an API call for the full record. There is no CDC stream, and deleting a table entry fires no webhook (Bob has no table-entry deletion event). Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
Every pair below is a real-time, two-way sync. Search all 411 integrations available for Gladly and Hibob.
Popular · 6 of 411
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