Skip to content
CRM ⇄ ERP

Gladly to Linnworks integration — real-time, two-way sync

Keep Gladly and Linnworks in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

Case study
Migrated from Mulesoft
Case study
Migrated from Celigo
Migrated from Heroku Connect
Migrated from Matillion
Case study
Migrated from Fivetran
Case study
Migrated from Celigo
Why teams connect Gladly and Linnworks

Close the gap between front office and back office: Gladly and Linnworks share customers and status in real time, in both directions.

Gladly holds the customer relationship; Linnworks runs the operations and records behind the business. The two overlap wherever the same organizations and transactions matter to both, and when that overlap is bridged by re-keying or overnight batch, each side spends the day working from stale data.

Stacksync syncs Customer profiles, Conversations, Conversation items, Agents in Gladly with Suppliers, Channel Listings, Returns & Refunds, Shipping Services in Linnworks field by field, in real time, and in both directions. You decide which system owns which fields; Stacksync keeps every copy consistent and resolves conflicts by rules you set.

Common use cases

  • Push conversation outcomes into a CRM so account teams see support context on their accounts.
  • Sync Gladly customer profiles with an order database so agents see purchase history and profile updates flow back.
  • Sync product and listing data with a PIM so channel listings stay aligned with the catalog
  • Push customer and order data to a CRM or marketing platform for post-purchase campaigns

Where Linnworks is the finance system of record: money status on the account

Invoice and payment state from Linnworks shows on the account in Gladly, so reps see balances before promising the next order.

One customer master

Where both systems keep customer or organization records, corrections in either propagate to the other, ending dual maintenance.

Where Linnworks manages people and org data: keep Gladly aligned

Owners, territories, and org structure informed by Linnworks stay current in Gladly.

What you can sync between Gladly and Linnworks

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Gladly objects Linnworks objects
Topics Categorization applied to conversations; the key dimension for contact-driver reporting. Returns & Refunds Post-sale records flow to finance and support systems.
Tasks Follow-up work items created from external triggers or synced for workload reporting. Shipping Services Carrier and service definitions support label and tracking data in order syncs.
Customer profiles The central entity; merges identifiers like email, phone, and order IDs, which syncs use for matching. Open Orders Unshipped orders aggregated from sales channels sync into ERPs and fulfillment systems.
Conversations Each customer's continuous timeline; status and outcomes sync to CRMs and warehouses. Processed Orders Completed orders feed accounting and warehouse-based margin reporting.
Conversation items Individual messages across voice, SMS, chat, and email attached to the conversation. Stock Items SKU records keep product data aligned with ERPs and PIMs.
Agents User records used to attribute work in CX analytics. Stock Levels Per-location quantities sync outward so channels and planning tools reflect current availability.
What ships with Gladly ⇄ Linnworks

Connect Gladly and Linnworks for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gladly–Linnworks connection.

Real-time

Two-way sync

Changes in Gladly or Linnworks instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Gladly or Linnworks data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Gladly or Linnworks record.

Observability

Monitoring

Track your Gladly ⇄ Linnworks sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Gladly and Linnworks.

How the Gladly and Linnworks connectors work

Gladly

Integration surface
REST API
Authentication
API tokens used with basic authentication tied to an agent email
Change detection
Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports
Capabilities
read · write · webhooks
Rate limits
Subject to the platform's API rate limits

Linnworks

Integration surface
REST API
Authentication
Application credentials and an install token exchanged for a session token
Change detection
Polling on order and stock endpoints
Capabilities
read · write
Rate limits
Per-endpoint rate limits apply on the Linnworks API
How it works

How to connect Gladly to Linnworks — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Gladly and Linnworks with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Gladly connected
    Linnworks connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Gladly and Linnworks objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Gladly ⇄ Linnworks
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Gladly Linnworks
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
Try interactive demo
FAQ

Gladly and Linnworks integration FAQ

SECURITY

Security teams love Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 386 integrations available for Gladly and Linnworks.

Popular · 8 of 386
All Gladly integrations All Linnworks integrations Browse all integrations
Coworkers laughing in front of a laptop in a casual office setting

Your last integration took months.
Your next one takes a prompt.

Book a demo Tour the platform on your own