Real-time
Two-way sync
Changes in Gladly or Microsoft Dynamics GP instantly reflect in both systems. No stale data, no manual imports.
CRM ⇄ ERP
Gladly to Microsoft Dynamics GP integration — real-time, two-way sync
Keep Gladly and Microsoft Dynamics GP in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
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Migrated from MuleSoft
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Migrated from Celigo
Migrated from Heroku Connect
Migrated from Matillion
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Migrated from Fivetran
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Migrated from Celigo
Why teams connect Gladly and Microsoft Dynamics GP
Close the gap between front office and back office: Gladly and Microsoft Dynamics GP share customers and status in real time, in both directions.
Gladly holds the customer relationship; Microsoft Dynamics GP runs the operations and records behind the business. The two overlap wherever the same organizations and transactions matter to both, and when that overlap is bridged by re-keying or overnight batch, each side spends the day working from stale data.
Stacksync syncs Conversation items, Agents, Topics, Tasks in Gladly with GL Accounts & Journal Entries, Receivables & Payables Transactions, Company Databases, Customers in Microsoft Dynamics GP field by field, in real time, and in both directions. You decide which system owns which fields; Stacksync keeps every copy consistent and resolves conflicts by rules you set.
Common use cases
- 01 Push conversation outcomes into a CRM so account teams see support context on their accounts.
- 02 Sync Gladly customer profiles with an order database so agents see purchase history and profile updates flow back.
- 03 Sync customers and invoices between GP and a CRM so sales sees balances and billing history.
- 04 Push web or CRM orders into Sales Order Processing through eConnect instead of manual entry.
Common sync patterns
One customer master
Where both systems keep customer or organization records, corrections in either propagate to the other, ending dual maintenance.
Where Microsoft Dynamics GP manages people and org data: keep Gladly aligned
Owners, territories, and org structure informed by Microsoft Dynamics GP stay current in Gladly.
Where Microsoft Dynamics GP handles order-to-cash: closed-won flows through
A deal won in Gladly creates or updates the customer in Microsoft Dynamics GP with clean data, so fulfillment and invoicing start without re-entry.
What you can sync between Gladly and Microsoft Dynamics GP
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Gladly objects | Microsoft Dynamics GP objects | How this pairing syncs | |
|---|---|---|---|
| Agents User records used to attribute work in CX analytics. | Vendors Payables master records aligned with procurement and AP automation. | Agents is specific to Gladly and Vendors to Microsoft Dynamics GP — each maps to any object or custom field on the other side. | |
| Topics Categorization applied to conversations; the key dimension for contact-driver reporting. | Sales Documents (SOP) Quotes, orders, and invoices created via eConnect from web or CRM orders. | Topics is specific to Gladly and Sales Documents (SOP) to Microsoft Dynamics GP — each maps to any object or custom field on the other side. | |
| Tasks Follow-up work items created from external triggers or synced for workload reporting. | Purchase Orders (POP) Procurement documents reconciled with receiving and vendor systems. | Tasks is specific to Gladly and Purchase Orders (POP) to Microsoft Dynamics GP — each maps to any object or custom field on the other side. | |
| Customer profiles The central entity; merges identifiers like email, phone, and order IDs, which syncs use for matching. | Inventory Items (IV) Item master and quantity data mirrored to ecommerce and planning systems. | Customer profiles is specific to Gladly and Inventory Items (IV) to Microsoft Dynamics GP — each maps to any object or custom field on the other side. | |
| Conversations Each customer's continuous timeline; status and outcomes sync to CRMs and warehouses. | GL Accounts & Journal Entries Financial ledger data replicated to warehouses for consolidated reporting. | Conversations is specific to Gladly and GL Accounts & Journal Entries to Microsoft Dynamics GP — each maps to any object or custom field on the other side. | |
| Conversation items Individual messages across voice, SMS, chat, and email attached to the conversation. | Receivables & Payables Transactions Open and historical AR/AP transactions read for cash and aging reporting. | Conversation items is specific to Gladly and Receivables & Payables Transactions to Microsoft Dynamics GP — each maps to any object or custom field on the other side. |
How changes propagate between Gladly and Microsoft Dynamics GP
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Gladly Microsoft Dynamics GP Sub-second propagation
DetectionGladly notifies Stacksync of record changes through webhook events. Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports.
DeliveryEach detected change is applied to Microsoft Dynamics GP as a row-level write, with types converted between the two schemas.
Microsoft Dynamics GP Gladly Sub-second propagation
DetectionChanges in Microsoft Dynamics GP are captured at the source via change data capture — no polling loop against its API. SQL Server change tracking or log-based CDC on the company database, or polling on row timestamps.
DeliveryEach detected change is written to Gladly through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Gladly: Subject to the platform's API rate limits.
What ships with Gladly ⇄ Microsoft Dynamics GP
Connect Gladly and Microsoft Dynamics GP for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gladly–Microsoft Dynamics GP connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Gladly or Microsoft Dynamics GP data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Gladly or Microsoft Dynamics GP record.
Observability
Monitoring
Track your Gladly ⇄ Microsoft Dynamics GP sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Gladly and Microsoft Dynamics GP.
How the Gladly and Microsoft Dynamics GP connectors work
Gladly
- Integration surface
- REST API
- Authentication
- API tokens used with basic authentication tied to an agent email
- Change detection
- Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits
Microsoft Dynamics GP
- Integration surface
- SQL Server database access plus the eConnect stored-procedure API; Web Services for GP on some deployments
- Authentication
- SQL Server credentials or Windows authentication
- Change detection
- SQL Server change tracking or log-based CDC on the company database, or polling on row timestamps
- Capabilities
- read · write · CDC
How it works
How to connect Gladly to Microsoft Dynamics GP — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Gladly and Microsoft Dynamics GP with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Gladly
connected
Microsoft Dynamics GP
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Gladly and Microsoft Dynamics GP objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Gladly ⇄ Microsoft Dynamics GPCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Gladly Microsoft Dynamics GPCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Gladly and Microsoft Dynamics GP integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Gladly and Microsoft Dynamics GP: authenticate both systems, choose the objects to sync (such as Gladly's Agents and Topics), map fields visually, and changes propagate both ways in milliseconds — no code required.
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On the Gladly side: Conversation items, Agents, Topics, Tasks, plus custom fields where Gladly exposes them. On the Microsoft Dynamics GP side: GL Accounts & Journal Entries, Receivables & Payables Transactions, Company Databases, Customers. Stacksync auto-detects both schemas and converts types between the two systems.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
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Common patterns for Gladly and Microsoft Dynamics GP: One customer master; Where Microsoft Dynamics GP manages people and org data: keep Gladly aligned; Where Microsoft Dynamics GP handles order-to-cash: closed-won flows through. Where both systems keep customer or organization records, corrections in either propagate to the other, ending dual maintenance.
-
Gladly: REST API. Authentication: API tokens used with basic authentication tied to an agent email. Microsoft Dynamics GP: SQL Server database access plus the eConnect stored-procedure API; Web Services for GP on some deployments. Authentication: SQL Server credentials or Windows authentication. Stacksync manages authentication, retries, and rate limits on both sides.
-
Gladly: Gladly's model is customer-centric rather than ticket-centric: each customer has one continuous conversation timeline, and channel interactions attach as conversation items. Microsoft Dynamics GP: EConnect provides validated inserts and updates through stored procedures, which is safer than writing raw tables that GP business logic expects to control. Stacksync's field mapping accounts for these differences between Gladly and Microsoft Dynamics GP without custom code.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
Every pair below is a real-time, two-way sync. Search all 410 integrations available for Gladly and Microsoft Dynamics GP.
Popular · 4 of 410
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Gladly ⇄ Cin7 -
Microsoft Dynamics GP ⇄ Salesforce -
Microsoft Dynamics GP ⇄ HubSpot -
Microsoft Dynamics GP ⇄ Microsoft Dynamics 365 Sales
No integrations match .
