Real-time
Two-way sync
Changes in Asana or Gladly instantly reflect in both systems. No stale data, no manual imports.
Business productivity ⇄ CRM
Asana to Gladly integration — real-time, two-way sync
Keep Asana and Gladly in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
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Why teams connect Asana and Gladly
Sync what happens in Asana with the customer records in Gladly, in real time and in both directions.
The CRM is supposed to be the record of every customer relationship, but customer-relevant information also accumulates in the other tools a team runs. Whatever Asana holds or produces that touches a customer, whether conversations, payments, replies, enriched data, or notes, the CRM only benefits if it arrives without someone copying it over.
Stacksync connects Portfolios, Tags, Teams / Workspaces, Tasks in Asana to Customer profiles, Conversations, Conversation items, Agents in Gladly with bi-directional, real-time sync. Activity and record changes in Asana update the matching contact or account in Gladly, and CRM data flows the other way wherever Asana can store and use it.
Common use cases
- 01 Push support tickets or intake requests from an operational database into Asana Tasks, then read completion and status Custom fields back when work finishes.
- 02 Sync Stories and completion changes from Asana into a database so downstream dashboards and tools react to project progress in near real time.
- 03 Sync Gladly customer profiles with an order database so agents see purchase history and profile updates flow back.
- 04 Mirror conversations and topics into a warehouse for CX analytics and staffing models.
Common sync patterns
Where Asana handles support or shared inboxes
Tickets and conversations attach to the right contact and account in Gladly, so sales sees open issues before the next call.
Where Asana supplies contact or company data
Enriched fields land directly on records in Gladly, and refreshes keep them from going stale.
Where Asana can store CRM context: fields kept current
Owner, lifecycle stage, or account details from Gladly sync into Asana, so people working there have the context without switching tools.
What you can sync between Asana and Gladly
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Asana objects | Gladly objects | How this pairing syncs | |
|---|---|---|---|
| Tasks The primary unit of work and main record; created, updated, completed, and deleted via REST and synced two-way. Subtasks are Tasks with a parent reference. | Tasks Follow-up work items created from external triggers or synced for workload reporting. | Same entity on both sides — records pair one-to-one and field-level changes reconcile in both directions. | |
| Projects Collections of Tasks with a layout (list, board, timeline, calendar); each project maps to a synced table scope and its custom fields define the mapping. | Conversation items Individual messages across voice, SMS, chat, and email attached to the conversation. | Projects is specific to Asana and Conversation items to Gladly — each maps to any object or custom field on the other side. | |
| Sections Ordered groupings of Tasks within a project; synced as a grouping attribute or category field on the row. | Agents User records used to attribute work in CX analytics. | Sections is specific to Asana and Agents to Gladly — each maps to any object or custom field on the other side. | |
| Custom fields Typed fields (text, number, enum, multi-enum, date, people) defined at project or workspace level; mapped to database columns, with enum values written by option GID. | Topics Categorization applied to conversations; the key dimension for contact-driver reporting. | Custom fields is specific to Asana and Topics to Gladly — each maps to any object or custom field on the other side. | |
| Stories Comments and activity entries on a Task; read out for history and reporting or written back as comments. | Customer profiles The central entity; merges identifiers like email, phone, and order IDs, which syncs use for matching. | Stories is specific to Asana and Customer profiles to Gladly — each maps to any object or custom field on the other side. | |
| Users Members of a workspace or organization referenced by assignee and follower fields; read to resolve GIDs to names and emails. | Conversations Each customer's continuous timeline; status and outcomes sync to CRMs and warehouses. | Users is specific to Asana and Conversations to Gladly — each maps to any object or custom field on the other side. |
How changes propagate between Asana and Gladly
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Asana Gladly Sub-second propagation
DetectionAsana notifies Stacksync of record changes through webhook events. Resource-scoped webhooks (established with an X-Hook-Secret handshake) POST events on create, change, and delete.
DeliveryEach detected change is written to Gladly through its API, with automatic retries and rate-limit backoff.
Gladly Asana Sub-second propagation
DetectionGladly notifies Stacksync of record changes through webhook events. Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports.
DeliveryEach detected change is written to Asana through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Asana: Per token: 1,500 requests/minute on paid plans, 150/minute on free; the Search API is capped at 60/minute; concurrency caps at 50 GET and 15 write requests. Exceeding a limit returns HTTP 429 with a Retry-After header, and a separate cost-based limiter applies to complex graph traversals.
- Gladly: Subject to the platform's API rate limits.
What ships with Asana ⇄ Gladly
Connect Asana and Gladly for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Asana–Gladly connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Asana or Gladly data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Asana or Gladly record.
Observability
Monitoring
Track your Asana ⇄ Gladly sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Asana and Gladly.
How the Asana and Gladly connectors work
Asana
- Integration surface
- REST API (app.asana.com/api/1.0, JSON responses), plus resource-scoped Webhooks and a sync-token Events API
- Authentication
- OAuth 2.0 for multi-user apps, Personal Access Tokens (PATs) for single-account use and testing, and organization-scoped Service Accounts (Enterprise) for admin-level access
- Change detection
- Resource-scoped webhooks (established with an X-Hook-Secret handshake) POST events on create, change, and delete; the sync-token Events API returns incremental changes on a task or project when webhooks are not used
- Capabilities
- read · write · webhooks
- Rate limits
- Per token: 1,500 requests/minute on paid plans, 150/minute on free; the Search API is capped at 60/minute; concurrency caps at 50 GET and 15 write requests. Exceeding a limit returns HTTP 429 with a Retry-After header, and a separate cost-based limiter applies to complex graph traversals.
Gladly
- Integration surface
- REST API
- Authentication
- API tokens used with basic authentication tied to an agent email
- Change detection
- Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits
How it works
How to connect Asana to Gladly — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Asana and Gladly with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Asana
connected
Gladly
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Asana and Gladly objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Asana ⇄ GladlyCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Asana GladlyCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Asana and Gladly integration FAQ
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Yes. Stacksync provides a managed, real-time two-way integration between Asana and Gladly: authenticate both systems, choose the objects to sync (such as Asana's Tasks and Projects), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
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Common patterns for Asana and Gladly: Where Asana handles support or shared inboxes; Where Asana supplies contact or company data; Where Asana can store CRM context: fields kept current. Tickets and conversations attach to the right contact and account in Gladly, so sales sees open issues before the next call.
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Asana: REST API (app.asana.com/api/1.0, JSON responses), plus resource-scoped Webhooks and a sync-token Events API. Authentication: OAuth 2.0 for multi-user apps, Personal Access Tokens (PATs) for single-account use and testing, and organization-scoped Service Accounts (Enterprise) for admin-level access. Gladly: REST API. Authentication: API tokens used with basic authentication tied to an agent email. Stacksync manages authentication, retries, and rate limits on both sides.
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Asana: Subtasks are themselves Tasks with a parent reference, so a task tree resolves through parent/child links rather than one flat table. Gladly: Gladly's model is customer-centric rather than ticket-centric: each customer has one continuous conversation timeline, and channel interactions attach as conversation items. Stacksync's field mapping accounts for these differences between Asana and Gladly without custom code.
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Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means Asana and Gladly records are not retained after a sync operation.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
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