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CRM ⇄ ERP

Gladly to Infor LN integration — real-time, two-way sync

Keep Gladly and Infor LN in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Gladly and Infor LN

Close the gap between front office and back office: Gladly and Infor LN share customers and status in real time, in both directions.

Gladly holds the customer relationship; Infor LN runs the operations and records behind the business. The two overlap wherever the same organizations and transactions matter to both, and when that overlap is bridged by re-keying or overnight batch, each side spends the day working from stale data.

Stacksync syncs Customer profiles, Conversations, Conversation items, Agents in Gladly with Bills of material, Business partners, Sales orders, Purchase orders in Infor LN field by field, in real time, and in both directions. You decide which system owns which fields; Stacksync keeps every copy consistent and resolves conflicts by rules you set.

Common use cases

  • Keep customer attributes such as loyalty tier and lifetime value synced from a warehouse into Gladly profiles for routing and prioritization.
  • Push conversation outcomes into a CRM so account teams see support context on their accounts.
  • Replicate LN data into a warehouse for production, OTIF, and supply chain reporting.
  • Run a two-way sync of business partners between LN and a CRM so sales and manufacturing share account data.

Where Infor LN manages people and org data: keep Gladly aligned

Owners, territories, and org structure informed by Infor LN stay current in Gladly.

Where Infor LN handles order-to-cash: closed-won flows through

A deal won in Gladly creates or updates the customer in Infor LN with clean data, so fulfillment and invoicing start without re-entry.

Where Infor LN is the finance system of record: money status on the account

Invoice and payment state from Infor LN shows on the account in Gladly, so reps see balances before promising the next order.

What you can sync between Gladly and Infor LN

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Gladly objects Infor LN objects
Tasks Follow-up work items created from external triggers or synced for workload reporting. Production orders Shop-floor work orders synced with MES for execution visibility.
Customer profiles The central entity; merges identifiers like email, phone, and order IDs, which syncs use for matching. Warehouse / inventory Stock positions exposed so external channels reflect real availability.
Conversations Each customer's continuous timeline; status and outcomes sync to CRMs and warehouses. Projects Project structures used in engineer-to-order manufacturing scenarios.
Conversation items Individual messages across voice, SMS, chat, and email attached to the conversation. Service orders Aftermarket service documents synced with field service tools.
Agents User records used to attribute work in CX analytics. Items Manufacturing item masters synced to PLM, MES, and commerce systems.
Topics Categorization applied to conversations; the key dimension for contact-driver reporting. Bills of material Product structures shared with engineering and planning tools.
What ships with Gladly ⇄ Infor LN

Connect Gladly and Infor LN for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gladly–Infor LN connection.

Real-time

Two-way sync

Changes in Gladly or Infor LN instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Gladly or Infor LN data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Gladly or Infor LN record.

Observability

Monitoring

Track your Gladly ⇄ Infor LN sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Gladly and Infor LN.

How the Gladly and Infor LN connectors work

Gladly

Integration surface
REST API
Authentication
API tokens used with basic authentication tied to an agent email
Change detection
Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports
Capabilities
read · write · webhooks
Rate limits
Subject to the platform's API rate limits

Infor LN

Integration surface
SOAP and REST web services, with standardized BOD exchange through Infor ION in Infor OS deployments
Authentication
OAuth 2.0 via the ION API gateway in cloud deployments; application credentials on premises
Change detection
Event-style BOD publications through Infor ION where configured; otherwise polling
Capabilities
read · write
Rate limits
Subject to the ION API gateway's tenant rate limits in cloud deployments.
How it works

How to connect Gladly to Infor LN — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Gladly and Infor LN with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Gladly connected
    Infor LN connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Gladly and Infor LN objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Gladly ⇄ Infor LN
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Gladly Infor LN
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Gladly and Infor LN integration FAQ

SECURITY

Security teams love Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 386 integrations available for Gladly and Infor LN.

Popular · 8 of 386
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