Real-time
Two-way sync
Changes in Chorusai or Gladly instantly reflect in both systems. No stale data, no manual imports.
CRM
Chorusai to Gladly integration — real-time, two-way sync
Keep Chorusai and Gladly in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
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Why teams connect Chorusai and Gladly
Run Chorusai and Gladly side by side with the same accounts and contacts in both, whether they serve different teams or one is replacing the other.
Two CRMs in one company is more common than anyone plans for: an acquisition brings its own system, regions or business units standardize differently, or a migration is under way and both are live. In every case, some of the same companies and people exist in both systems, and every day of manual double entry pushes the copies further apart.
Stacksync syncs Scorecards, Moments, Playlists, Engagements in Chorusai with Tasks, Customer profiles, Conversations, Conversation items in Gladly in real time and in both directions, with field-level mapping and matching on identifiers you choose. Update a record in either CRM and the other reflects it within seconds.
Common use cases
- 01 Read the Deals associated with each conversation to attribute call activity to open opportunities in a BI model.
- 02 Upload externally recorded dialer or web-conference audio into Chorus as Recordings so it gets transcribed and analyzed like native calls.
- 03 Push conversation outcomes into a CRM so account teams see support context on their accounts.
- 04 Sync Gladly customer profiles with an order database so agents see purchase history and profile updates flow back.
Common sync patterns
Divisional or regional split
Where each CRM serves a different team or region, sync just the shared accounts and contacts so handoffs and cross-sell work.
Where both track pipeline: deal visibility across systems
Deal stage and value on shared accounts stay visible from either CRM.
Post-acquisition consolidation
Keep both CRMs accurate while the merged team decides on a target system, instead of freezing one and losing months of updates.
What you can sync between Chorusai and Gladly
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Chorusai objects | Gladly objects | How this pairing syncs | |
|---|---|---|---|
| Recordings (Conversations) The recorded call with utterances, transcript, thumbnails, and metrics; read for analysis and uploaded or deleted through the API. | Customer profiles The central entity; merges identifiers like email, phone, and order IDs, which syncs use for matching. | Recordings (Conversations) is specific to Chorusai and Customer profiles to Gladly — each maps to any object or custom field on the other side. | |
| Users Chorus users with roles and team membership; read to map engagement owners and participants to CRM and warehouse identities. | Conversations Each customer's continuous timeline; status and outcomes sync to CRMs and warehouses. | Users is specific to Chorusai and Conversations to Gladly — each maps to any object or custom field on the other side. | |
| Trackers AI keyword and topic trackers (pricing, competitors, next steps) surfaced within a conversation; read out as coaching and deal-risk signals. | Conversation items Individual messages across voice, SMS, chat, and email attached to the conversation. | Trackers is specific to Chorusai and Conversation items to Gladly — each maps to any object or custom field on the other side. | |
| Deals CRM opportunity context attached to a conversation (account, deal, owner); read to attribute call activity to open pipeline. | Agents User records used to attribute work in CX analytics. | Deals is specific to Chorusai and Agents to Gladly — each maps to any object or custom field on the other side. | |
| Scorecards Call QA and coaching assessments with reviewer, recipient, and scores; read and exported for rep-performance reporting. | Topics Categorization applied to conversations; the key dimension for contact-driver reporting. | Scorecards is specific to Chorusai and Topics to Gladly — each maps to any object or custom field on the other side. | |
| Moments Timestamped highlight clips from a conversation; created via the API to capture key call snippets. | Tasks Follow-up work items created from external triggers or synced for workload reporting. | Moments is specific to Chorusai and Tasks to Gladly — each maps to any object or custom field on the other side. |
How changes propagate between Chorusai and Gladly
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Chorusai Gladly Interval-based propagation
DetectionStacksync polls Chorusai for changes on an incremental schedule, reading only records changed since the previous pass. Polling the engagements endpoint on date_time and processing_state.
DeliveryEach detected change is written to Gladly through its API, with automatic retries and rate-limit backoff.
Gladly Chorusai Sub-second propagation
DetectionGladly notifies Stacksync of record changes through webhook events. Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports.
DeliveryEach detected change is written to Chorusai through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Chorusai: Rate limits are not publicly documented; recording upload and analysis are asynchronous, so transcripts and trackers appear only after processing_state completes.
- Gladly: Subject to the platform's API rate limits.
What ships with Chorusai ⇄ Gladly
Connect Chorusai and Gladly for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Chorusai–Gladly connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Chorusai or Gladly data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Chorusai or Gladly record.
Observability
Monitoring
Track your Chorusai ⇄ Gladly sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Chorusai and Gladly.
How the Chorusai and Gladly connectors work
Chorusai
- Integration surface
- REST API (api-docs.chorus.ai)
- Authentication
- Per-user API token generated in Chorus Personal Settings, sent in the Authorization request header
- Change detection
- Polling the engagements endpoint on date_time and processing_state; no public change webhooks or CDC
- Capabilities
- read · write
- Rate limits
- Rate limits are not publicly documented; recording upload and analysis are asynchronous, so transcripts and trackers appear only after processing_state completes
Gladly
- Integration surface
- REST API
- Authentication
- API tokens used with basic authentication tied to an agent email
- Change detection
- Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits
How it works
How to connect Chorusai to Gladly — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Chorusai and Gladly with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Chorusai
connected
Gladly
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Chorusai and Gladly objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Chorusai ⇄ GladlyCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Chorusai GladlyCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Chorusai and Gladly integration FAQ
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Yes. Stacksync provides a managed, real-time two-way integration between Chorusai and Gladly: authenticate both systems, choose the objects to sync (such as Chorusai's Recordings (Conversations) and Users), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Chorusai: Writes into Chorus are scoped to conversation operations — uploading and deleting Recordings, deleting Engagements, scheduling Video Conferences for recording, and creating Moments and Playlists — plus Sales-Qualification write-back of fields to the connected CRM; Chorus is a system of engagement for calls, not a general write target for arbitrary business records. Gladly: Customer profiles are built to merge external identifiers (email, phone, order numbers), which is what integrations key on when matching records from other systems. Stacksync's field mapping accounts for these differences between Chorusai and Gladly without custom code.
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Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means Chorusai and Gladly records are not retained after a sync operation.
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Stacksync pricing is usage-based and starts at $1,000/month, including the managed Chorusai and Gladly connectors, real-time two-way sync, monitoring, and support. That replaces building and maintaining a custom Chorusai–Gladly integration in-house.
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Yes — Stacksync ships production-grade connectors for both Chorusai and Gladly. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
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Change detection on Chorusai: Polling the engagements endpoint on date_time and processing_state; no public change webhooks or CDC. On Gladly: Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
Every pair below is a real-time, two-way sync. Search all 432 integrations available for Chorusai and Gladly.
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Chorusai ⇄ Twenty CRM -
Chorusai ⇄ Veeva CRM -
Chorusai ⇄ Vtiger CRM -
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Gladly ⇄ SugarCRM - Gladly ⇄ Veeva CRM
No integrations match .
