Real-time
Two-way sync
Changes in Ceridian Dayforce or Gladly instantly reflect in both systems. No stale data, no manual imports.
Human resources ⇄ CRM
Ceridian Dayforce to Gladly integration — real-time, two-way sync
Keep Ceridian Dayforce and Gladly in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
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Adopted by fast-scaling companies moving mission-critical data in real time
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Why teams connect Ceridian Dayforce and Gladly
Keep the people who own accounts in Gladly in step with the workforce records in Ceridian Dayforce, so ownership, roles, and org structure stay current in both systems, in real time and in both directions.
Gladly runs on people as much as on accounts: every contact, deal, and account has an owner, and those owners are employees whose roles, teams, and status are held in Ceridian Dayforce. Ceridian Dayforce is the system of record for the workforce, from new hires to promotions to departures, and often for the candidates the business is still deciding on. When the two systems are connected only by re-keying or an overnight export, they drift apart, and the CRM ends up assigning accounts to people who have left, holding territories that no longer match the org chart, and waiting days to give a new rep access.
Stacksync syncs Topics, Tasks, Customer profiles, Conversations in Gladly with Employment Status, Work Assignments, Compensation Summary & Pay Adjustments, Employee Punches & Raw Clock Entries in Ceridian Dayforce field by field, in real time, and in both directions. You decide which system owns which fields, so Ceridian Dayforce stays authoritative on roles and org structure while Gladly keeps ownership and territory current, and Stacksync resolves conflicts by the rules you set.
Common use cases
- 01 Sync Gladly customer profiles with an order database so agents see purchase history and profile updates flow back.
- 02 Mirror conversations and topics into a warehouse for CX analytics and staffing models.
- 03 React to Dayforce Event Notifications for hire, rehire, and terminate to provision or disable IdP and app access and update downstream records as the changes post.
- 04 Replicate Compensation Summary and pay data into a warehouse for headcount, labor-cost, and compensation reporting without manual BI exports.
Common sync patterns
One directory of people
A person's name, title, email, phone, or manager corrected in either system updates the other, so both stop maintaining separate copies of the same individual.
Where Ceridian Dayforce tracks people the business also engages: contacts stay in sync
A person recorded in Ceridian Dayforce, such as a candidate or applicant, can create or update the matching contact in Gladly, so relationship history and outreach are not rebuilt from scratch when the same individual appears in both.
New team members provisioned when they are hired
When Ceridian Dayforce records a new hire, a matching user or owner is created in Gladly, so a new rep can start working accounts without waiting on a manual setup ticket.
What you can sync between Ceridian Dayforce and Gladly
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Ceridian Dayforce objects | Gladly objects | How this pairing syncs | |
|---|---|---|---|
| Org Units, Departments, Jobs & Positions Configuration reference data; POST creates org units and departments and PATCH updates job, position, department, and org-unit data. Used to resolve and validate XRefCodes when mapping employee writes. | Tasks Follow-up work items created from external triggers or synced for workload reporting. | Org Units, Departments, Jobs & Positions is specific to Ceridian Dayforce and Tasks to Gladly — each maps to any object or custom field on the other side. | |
| Time Away From Work & Balances Time-off requests and accrual balances read per employee; pulled into scheduling, payroll, or absence-reporting databases and used to reconcile leave against downstream systems. | Customer profiles The central entity; merges identifiers like email, phone, and order IDs, which syncs use for matching. | Time Away From Work & Balances is specific to Ceridian Dayforce and Customer profiles to Gladly — each maps to any object or custom field on the other side. | |
| Employee (HR / Person Details) Core worker record keyed by XRefCode; GET Employees returns matching XRefCodes, then a per-employee GET fetches full HR details. New hires are added with POST and edits made with PATCH, so it is read and write. | Conversations Each customer's continuous timeline; status and outcomes sync to CRMs and warehouses. | Employee (HR / Person Details) is specific to Ceridian Dayforce and Conversations to Gladly — each maps to any object or custom field on the other side. | |
| Employment Status Effective-dated employment status and type (active, leave, terminated) that drives active/terminated state for downstream provisioning; read, and writable as new dated status records. | Conversation items Individual messages across voice, SMS, chat, and email attached to the conversation. | Employment Status is specific to Ceridian Dayforce and Conversation items to Gladly — each maps to any object or custom field on the other side. | |
| Work Assignments Effective-dated position, department, location, and org-unit assignment; the most-synced record for org charts, provisioning, and analytics. Read and updatable via PATCH. | Agents User records used to attribute work in CX analytics. | Work Assignments is specific to Ceridian Dayforce and Agents to Gladly — each maps to any object or custom field on the other side. | |
| Compensation Summary & Pay Adjustments Compensation Summary returns pay rate and frequency for reporting; Employee Pay Adjustments are written as effective-dated records via PATCH to post pay changes back to Dayforce. | Topics Categorization applied to conversations; the key dimension for contact-driver reporting. | Compensation Summary & Pay Adjustments is specific to Ceridian Dayforce and Topics to Gladly — each maps to any object or custom field on the other side. |
How changes propagate between Ceridian Dayforce and Gladly
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Ceridian Dayforce Gladly Sub-second propagation
DetectionCeridian Dayforce notifies Stacksync of record changes through webhook events. No CDC stream.
DeliveryEach detected change is written to Gladly through its API, with automatic retries and rate-limit backoff.
Gladly Ceridian Dayforce Sub-second propagation
DetectionGladly notifies Stacksync of record changes through webhook events. Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports.
DeliveryEach detected change is written to Ceridian Dayforce through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Ceridian Dayforce: Dayforce does not publish numeric rate limits; thresholds vary by tenant and exceeding them returns HTTP 429, so large employee reads are paged (pageSize) and throttled with backoff. Employee list calls return XRefCodes only, so each employee needs a follow-up GET.
- Gladly: Subject to the platform's API rate limits.
What ships with Ceridian Dayforce ⇄ Gladly
Connect Ceridian Dayforce and Gladly for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Ceridian Dayforce–Gladly connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Ceridian Dayforce or Gladly data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Ceridian Dayforce or Gladly record.
Observability
Monitoring
Track your Ceridian Dayforce ⇄ Gladly sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Ceridian Dayforce and Gladly.
How the Ceridian Dayforce and Gladly connectors work
Ceridian Dayforce
- Integration surface
- REST API (Dayforce RESTful Web Services, v1/v2), JSON payloads
- Authentication
- HTTP Basic authentication with a dedicated Web Services user plus the client namespace (Company ID), or an OAuth 2.0 access token from the Dayforce identity endpoint (POST dfid.dayforcehcm.com/connect/token, client_id Dayforce.HCMAnywhere.Client). Token-based auth is recommended, and the Web Services role with the Read Data subfeature must be enabled on the account.
- Change detection
- No CDC stream. Broad change detection uses delta polling on GET Employees with filterUpdatedStartDate/filterUpdatedEndDate and filterUpdatedEntities to pull only records changed in a window. Dayforce also has native Event Notifications (the Notification Publisher) for lifecycle events — hire, rehire, terminate, and workflow validation — delivered by push to a receiver service or by querying unacknowledged notifications; the publisher runs roughly hourly and each notification must be acknowledged.
- Capabilities
- read · write · webhooks
- Rate limits
- Dayforce does not publish numeric rate limits; thresholds vary by tenant and exceeding them returns HTTP 429, so large employee reads are paged (pageSize) and throttled with backoff. Employee list calls return XRefCodes only, so each employee needs a follow-up GET.
Gladly
- Integration surface
- REST API
- Authentication
- API tokens used with basic authentication tied to an agent email
- Change detection
- Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits
How it works
How to connect Ceridian Dayforce to Gladly — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Ceridian Dayforce and Gladly with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Ceridian Dayforce
connected
Gladly
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Ceridian Dayforce and Gladly objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Ceridian Dayforce ⇄ GladlyCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Ceridian Dayforce GladlyCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Ceridian Dayforce and Gladly integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Ceridian Dayforce and Gladly: authenticate both systems, choose the objects to sync (such as Ceridian Dayforce's Org Units, Departments, Jobs & Positions and Time Away From Work & Balances), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
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Common patterns for Ceridian Dayforce and Gladly: One directory of people; Where Ceridian Dayforce tracks people the business also engages: contacts stay in sync; New team members provisioned when they are hired. A person's name, title, email, phone, or manager corrected in either system updates the other, so both stop maintaining separate copies of the same individual.
-
Ceridian Dayforce: REST API (Dayforce RESTful Web Services, v1/v2), JSON payloads. Authentication: HTTP Basic authentication with a dedicated Web Services user plus the client namespace (Company ID), or an OAuth 2.0 access token from the Dayforce identity endpoint (POST dfid.dayforcehcm.com/connect/token, client_id Dayforce.HCMAnywhere.Client). Token-based auth is recommended, and the Web Services role with the Read Data subfeature must be enabled on the account. Gladly: REST API. Authentication: API tokens used with basic authentication tied to an agent email. Stacksync manages authentication, retries, and rate limits on both sides.
-
Gladly: Customer profiles are built to merge external identifiers (email, phone, order numbers), which is what integrations key on when matching records from other systems. Ceridian Dayforce: Native Event Notifications (the Dayforce Notification Publisher) cover employee lifecycle events — Hire, Rehire, Terminate (and their cancels) and Workflow Validation — pushed to a receiver service or pulled via unacknowledged-notification queries; the publisher runs about hourly and notifications must be acknowledged. Stacksync's field mapping accounts for these differences between Ceridian Dayforce and Gladly without custom code.
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Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means Ceridian Dayforce and Gladly records are not retained after a sync operation.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
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Gladly ⇄ Success Factors
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