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Microsoft Dynamics 365 and UKG Pro integration

Plan how Microsoft Dynamics 365 and UKG Pro should share data across your business. Work with Stacksync engineers on record mapping, system access, and the requirements for running the integration.

  • Scope your workflow with an integration engineer
  • Review the systems, records, and updates you need

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Proposed workflow

Worker lifecycle planning for UKG Pro and Microsoft Dynamics 365

This is an evaluation scenario; connector and operation support require confirmation.

Starting eventA worker joins, moves, or leaves in UKG Pro; a downstream process in Microsoft Dynamics 365 needs the approved context.

  1. Identify the worker and employment record represented by Employee (Person Details) or Job / Position History. Retain effective dates and organizational scope.

  2. Determine what Accounts or Contacts represents: an operational task, a user identity, or a reporting row. Define a relationship; do not map these records as if they were the employee itself.

  3. Require the process owner to approve any access, payroll, or account action and assign an exception owner.

What to verifyRehires and concurrent assignments keep distinct employment context; delayed updates do not reverse a newer effective state.

Review records and field ownership

Proposed record relationships

Records to connect

Use these examples to define record matching and field ownership for your technical review.

Download the mapping worksheet

CSV · No email required

Start with one Microsoft Dynamics 365 record and the result you want in UKG Pro: a report, a linked record, or an approved action. The listed record types do not identify a direct match, so define that relationship with your integration team before mapping fields.

Record coverage to review

Use documented coverage where available. Catalog record types are starting points for review and do not confirm Stacksync support.

Microsoft Dynamics 365

Read and write support varies by record

Record types covered in the setup guide

Record typesCoverage and requirements
  • Standard entities
Requires account access and compatible change tracking. Confirm field permissions and sync direction.
  • Custom entities
Requires API exposure and compatible change tracking. Confirm field permissions and sync direction.

Read the Microsoft Dynamics 365 connector guide

UKG Pro

Connection and object support require review

Record types to review with Stacksync

Record typesCoverage and requirements
  • Employee (Person Details)
  • Employment Details
  • Job / Position History
  • Compensation Details
  • Payroll (Pay Statements, Direct Deposit, Earnings)
  • Terminations
Confirm support for this record type and the direction you need.

Discuss UKG Pro requirements

Connection essentials

Confirm Stacksync support and account requirements for undocumented connections. Interface information alone does not establish connector availability.

View setup requirements and limits
Connection requirementMicrosoft Dynamics 365UKG Pro
Integration interfaceREST API (Dataverse Web API, OData v4); Finance & Operations apps expose a separate OData data-entity surfaceREST API (UKG Pro HCM REST services) with separate Onboarding and Recruiting REST APIs, plus legacy SOAP-based UKG Pro Web Services
AuthenticationMicrosoft OAuth sign-inConfirm the credentials, API plan, and permissions required for UKG Pro.
Change detectionIncremental sync uses Dynamics Change Tracking; custom entities need Track Changes enabled.Confirm how Stacksync detects changes for this connector and the objects you need.
Read accessAvailable for supported recordsConfirm with Stacksync
Write accessAvailable for supported recordsConfirm with Stacksync

Enterprise controls

Security and control for your integrations

Explore security controls

Compliance and data transfers

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

  • SOC 2 Type II
  • ISO 27001
  • HIPAA BAA
  • GDPR
  • CCPA
  • DPF US-EU-UK-CH

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Record-level recovery

Inspect sync errors and use retry and revert controls to resolve failed updates.

Read the recovery guide

Implementation

Technical reference

Review setup, record relationships, testing, and recovery for your implementation.

Authentication, permissions and API limits

Connection requirements and limits

Microsoft Dynamics 365
Integration interface
REST API (Dataverse Web API, OData v4); Finance & Operations apps expose a separate OData data-entity surface
Authentication
Microsoft OAuth sign-in: user provides the D365 environment URL, signs in with Microsoft credentials, and accepts the Stacksync app (permissions to read CRM data and interact with OData entities)
Change detection
Incremental sync uses Dynamics Change Tracking; custom entities need Track Changes enabled.
Read access
Available for supported records
Write access
Available for supported records
Setup requirements
  • Provide the Dynamics CRM environment URL and authorize the Stacksync app with Microsoft sign-in.
  • For custom entities, enable Track Changes in Power Apps/Dataverse before validating incremental updates.
Limitations to check
  • Custom-entity change tracking must be enabled before incremental changes can be captured.
Technical documentation

Documentation reviewed 2026-09-15. Check the linked guides for current account and record requirements.

Microsoft Dynamics 365 setup guide
UKG Pro
Integration interface
REST API (UKG Pro HCM REST services) with separate Onboarding and Recruiting REST APIs, plus legacy SOAP-based UKG Pro Web Services
Authentication
Confirm the credentials, API plan, and permissions required for UKG Pro.
Change detection
Confirm how Stacksync detects changes for this connector and the objects you need.
Read access
Confirm with Stacksync
Write access
Confirm with Stacksync
Setup requirements
  • Identify the UKG Pro account, edition, environment, and business objects the integration must access.
  • Confirm a Stacksync connector or implementation path for UKG Pro, including read/write support, authentication, and initial-load limits.
Limitations to check
  • Confirm Stacksync support for UKG Pro and the record types your workflow needs.
  • Review write-back, deletion handling, update timing, and account limits with the integration team.
Technical documentation

Prepare Microsoft Dynamics 365 and UKG Pro access

Set up both accounts before testing the mapping. Use test records where available, and identify the account administrator who can approve access and help resolve setup errors.

Microsoft Dynamics 365 setup checklist
  • Provide the Dynamics CRM environment URL and authorize the Stacksync app with Microsoft sign-in.
  • For custom entities, enable Track Changes in Power Apps/Dataverse before validating incremental updates.

Setup guides: Authorize Dynamics 365 CRM

UKG Pro setup checklist
  • Identify the UKG Pro account, edition, environment, and business objects the integration must access.
  • Confirm a Stacksync connector or implementation path for UKG Pro, including read/write support, authentication, and initial-load limits.
Prepare to go live

Record the fields each system can update, the first-load cutoff, both record IDs, the expected update delay, and who handles errors. Complete the tests before production before expanding to more records.

Use the Microsoft Dynamics 365 and UKG Pro planning worksheet to capture these decisions. Record the access owner in the worksheet and enter credentials only in the connection setup.

Talk to an engineer · Review current pricing

Record identity and field ownership

Use these data-model references to describe the records your connection needs. They are planning examples; connector availability and supported operations must be established before implementation.

Download the mapping worksheet · CSV, no email required

Start with one Microsoft Dynamics 365 record and the result you want in UKG Pro: a report, a linked record, or an approved action. The listed record types do not identify a direct match, so define that relationship with your integration team before mapping fields.

Compare integration approaches

Choose a method around one example record and the update your business needs. Define how the Microsoft Dynamics 365 source record should appear or trigger work in UKG Pro. Compare ongoing sync, a custom workflow, and a scheduled export against that requirement.

Stacksync managed sync

Best fit
Review compatibility with a Stacksync engineer using an example of the records and updates you need.
Operating responsibility
Fits ongoing record synchronization when the required operations are supported. Add workflow steps for approvals or business actions that go beyond copying fields.
Before you choose
Provide your table or object schemas and one example update; confirm the supported keys, fields, and direction.

Native vendor integration

Best fit
A vendor-built integration may fit if it supports your Microsoft Dynamics 365 and UKG Pro record types.
Operating responsibility
Can reduce setup for a supported workflow. You may need another method for records or business steps it does not cover.
Before you choose
First check whether either vendor offers this integration. If available, verify your record types, update direction, account tier, and related-record handling.

Custom API or workflow

Best fit
Consider when Microsoft Dynamics 365 and UKG Pro need a transformation, approval, or action outside a direct record sync.
Operating responsibility
Provides control over business steps; the team owns credentials, version changes, error queues, and reconciliation.
Before you choose
Verify endpoint permissions, pagination, quotas, duplicate detection, and failure recovery.

File or scheduled snapshot

Best fit
Consider for a one-time Microsoft Dynamics 365 / UKG Pro migration or a reporting need with an explicit freshness window.
Operating responsibility
Can simplify a bounded transfer; later changes and deletion history require another extraction or a separately designed incremental process.
Before you choose
Record the extraction cutoff, source IDs, encoding, date/number formats, and reconciliation totals.

Workflow scenarios and expected results

Worker lifecycle planning for UKG Pro and Microsoft Dynamics 365

This is an evaluation scenario; connector and operation support require confirmation.

Starting event: A worker joins, moves, or leaves in UKG Pro; a downstream process in Microsoft Dynamics 365 needs the approved context.

  1. Identify the worker and employment record represented by Employee (Person Details) or Job / Position History. Retain effective dates and organizational scope.
  2. Determine what Accounts or Contacts represents: an operational task, a user identity, or a reporting row. Define a relationship; do not map these records as if they were the employee itself.
  3. Require the process owner to approve any access, payroll, or account action and assign an exception owner.

Expected result: Rehires and concurrent assignments keep distinct employment context; delayed updates do not reverse a newer effective state.

If it fails: Inspect employment identity and effective dates before retrying the downstream action.

Initial load and acceptance testing

Keep both record IDs with the expected and actual result. Reconcile the same filters and time window in each system.

Direction and permissions

Test case

Bring an example source record and the intended destination operation to the compatibility review. Confirm the supported route before granting write access.

Expected result

Only an approved, supported direction and permitted fields are written.

Freshness and reconciliation

Test case

Measure source and destination times for the selected records under normal load and a burst. Reconcile IDs and values using the same filters and cutoff.

Expected result

The process meets its agreed freshness target and reconciliation has no unexplained differences.

Failed updates, retries and recovery

Start with the failed record and the destination error, then inspect the source value, field requirements, and access.

A record type or update is unavailable

Investigate

Check the Microsoft Dynamics 365 and UKG Pro connector guides, account permissions, and any operations marked On Request.

Next action

Ask the integration team to confirm a supported way to handle that record. Verify whether it needs connector configuration or a separate workflow step.

Source and destination disagree after a retry

Investigate

Compare current source values, destination validation, identity mappings, and any side effects already completed.

Next action

Stacksync issue retry reads the current source state. Decide the intended state before retrying or reverting; reconcile downstream effects separately.

Read the Stacksync issues dashboard guide for retry and revert behavior.

Change detection and update delivery

How updates move between Microsoft Dynamics 365 and UKG Pro

See how each system detects changes and which updates the other system can receive. Each direction has its own permissions and record requirements.

Microsoft Dynamics 365 UKG Pro Direction requires confirmation

Detect changesIncremental sync uses Dynamics Change Tracking; custom entities need Track Changes enabled.

Apply updatesConfirm that Stacksync can create or update the records you need in UKG Pro.

UKG Pro Microsoft Dynamics 365 Direction requires confirmation

Detect changesConfirm how Stacksync detects changes for this connector and the objects you need.

Apply updatesConfirm that Stacksync can create or update the records you need in Microsoft Dynamics 365.

Update timing and record limits
  • Measure initial-load and ongoing-change latency separately. Source detection, selected objects, account limits, and destination validation determine the observed delay.
  • Custom-entity change tracking must be enabled before incremental changes can be captured.
  • Review write-back, deletion handling, update timing, and account limits with the integration team.
FAQ

Microsoft Dynamics 365 and UKG Pro integration FAQ

Next step

Plan your integration with an engineer

Walk through your Microsoft Dynamics 365 and UKG Pro records, field mappings, and requirements with an integration engineer.