Skip to content
CRM ⇄ Business productivity

Gorgias to Twilio integration — real-time, two-way sync

Keep Gorgias and Twilio in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

Case study
Migrated from MuleSoft
Case study
Migrated from Celigo
Migrated from Heroku Connect
Migrated from Matillion
Case study
Migrated from Fivetran
Case study
Migrated from Celigo
Why teams connect Gorgias and Twilio

Sync what happens in Twilio with the customer records in Gorgias, in real time and in both directions.

The CRM is supposed to be the record of every customer relationship, but customer-relevant information also accumulates in the other tools a team runs. Whatever Twilio holds or produces that touches a customer, whether conversations, payments, replies, enriched data, or notes, the CRM only benefits if it arrives without someone copying it over.

Stacksync connects Messages, Messaging Services, Calls, Incoming Phone Numbers in Twilio to Customers, Users (agents), Tags, Satisfaction surveys in Gorgias with bi-directional, real-time sync. Activity and record changes in Twilio update the matching contact or account in Gorgias, and CRM data flows the other way wherever Twilio can store and use it.

Common use cases

  • 01 Push Twilio usage records into a finance database for per-customer communication cost allocation.
  • 02 Trigger outbound messages by writing rows to a synced database table instead of calling the Twilio API directly from application code.
  • 03 Route high-value or churn-risk customers to priority queues by writing scores from a data warehouse into ticket or customer fields.
  • 04 Sync ticket tags and CSAT results to analytics tools for support quality reporting.

Common sync patterns

Where Twilio runs outreach

Prospects, sends, and replies sync into Gorgias, keeping lead status current without manual imports.

Where Twilio supplies contact or company data

Enriched fields land directly on records in Gorgias, and refreshes keep them from going stale.

Where Twilio can store CRM context: fields kept current

Owner, lifecycle stage, or account details from Gorgias sync into Twilio, so people working there have the context without switching tools.

What you can sync between Gorgias and Twilio

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Gorgias objects Twilio objects How this pairing syncs
Messages Individual inbound and outbound messages attached to a ticket. Messages SMS, MMS, and WhatsApp messages with delivery status; synced to log outreach in CRMs and databases. Same entity on both sides — records pair one-to-one and field-level changes reconcile in both directions.
Users (agents) Support staff records used for assignment and workload reporting. Usage Records Aggregated usage and spend data synced into finance systems for cost tracking. Users (agents) is specific to Gorgias and Usage Records to Twilio — each maps to any object or custom field on the other side.
Tags Categorize tickets for routing and downstream analytics. Messaging Services Synced with incremental and full sync per the Stacksync docs. Tags is specific to Gorgias and Messaging Services to Twilio — each maps to any object or custom field on the other side.
Satisfaction surveys CSAT responses synced out for support quality reporting. Calls Voice call records with duration and outcome, commonly mirrored to support and sales systems. Satisfaction surveys is specific to Gorgias and Calls to Twilio — each maps to any object or custom field on the other side.
Events Activity records useful for auditing what happened on a ticket. Incoming Phone Numbers Synced with incremental and full sync per the Stacksync docs. Events is specific to Gorgias and Incoming Phone Numbers to Twilio — each maps to any object or custom field on the other side.
Custom fields Extend tickets with brand-specific attributes. Outgoing Caller IDs Synced with incremental and full sync per the Stacksync docs. Custom fields is specific to Gorgias and Outgoing Caller IDs to Twilio — each maps to any object or custom field on the other side.

How changes propagate between Gorgias and Twilio

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

Gorgias Twilio Sub-second propagation

DetectionGorgias notifies Stacksync of record changes through webhook events. Webhooks for ticket and message events, supplemented by polling with updated-at cursors.

DeliveryEach detected change is written to Twilio through its API, with automatic retries and rate-limit backoff.

Twilio Gorgias Sub-second propagation

DetectionTwilio notifies Stacksync of record changes through webhook events. Status callback webhooks per message and call, plus polling of resource lists for backfill.

DeliveryEach detected change is written to Gorgias through its API, with automatic retries and rate-limit backoff.

Rate-limit considerations

  • Gorgias: Subject to the platform's API rate limits, which vary by plan.
What ships with Gorgias ⇄ Twilio

Connect Gorgias and Twilio for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gorgias–Twilio connection.

Real-time

Two-way sync

Changes in Gorgias or Twilio instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Gorgias or Twilio data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Gorgias or Twilio record.

Observability

Monitoring

Track your Gorgias ⇄ Twilio sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Gorgias and Twilio.

How the Gorgias and Twilio connectors work

Gorgias

Integration surface
REST API
Authentication
API key paired with the account email over HTTP Basic auth; OAuth 2.0 for public apps
Change detection
Webhooks for ticket and message events, supplemented by polling with updated-at cursors
Capabilities
read · write · webhooks
Rate limits
Subject to the platform's API rate limits, which vary by plan.

Twilio

Integration surface
REST API (per-product APIs for Messaging, Voice, Conversations, Verify)
Authentication
Account SID + Auth Token (copied from Twilio Console Account Info and entered into the Stacksync Twilio connector)
Change detection
Status callback webhooks per message and call, plus polling of resource lists for backfill
Capabilities
read · write · webhooks
Twilio setup guide
How it works

How to connect Gorgias to Twilio — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Gorgias and Twilio with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Gorgias connected
    Twilio connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Gorgias and Twilio objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Gorgias ⇄ Twilio
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Gorgias Twilio
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
Try interactive demo
FAQ

Gorgias and Twilio integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 458 integrations available for Gorgias and Twilio.

Popular · 8 of 458
All Gorgias integrations All Twilio integrations Browse all integrations
Coworkers laughing in front of a laptop in a casual office setting

Your last integration took months.
Your next one takes a prompt.

Book a demo Tour the platform on your own