Real-time
Two-way sync
Changes in Gorgias or Orderful instantly reflect in both systems. No stale data, no manual imports.
CRM ⇄ Business productivity
Gorgias to Orderful integration — real-time, two-way sync
Keep Gorgias and Orderful in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
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Migrated from MuleSoft
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Migrated from Celigo
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Migrated from Matillion
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Migrated from Fivetran
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Migrated from Celigo
Why teams connect Gorgias and Orderful
Sync what happens in Orderful with the customer records in Gorgias, in real time and in both directions.
The CRM is supposed to be the record of every customer relationship, but customer-relevant information also accumulates in the other tools a team runs. Whatever Orderful holds or produces that touches a customer, whether conversations, payments, replies, enriched data, or notes, the CRM only benefits if it arrives without someone copying it over.
Stacksync connects Webhook events, Transactions, Trading partners, Relationships in Orderful to Tags, Satisfaction surveys, Events, Custom fields in Gorgias with bi-directional, real-time sync. Activity and record changes in Orderful update the matching contact or account in Gorgias, and CRM data flows the other way wherever Orderful can store and use it.
Common use cases
- 01 Push invoices and advance ship notices from the ERP through Orderful to retail trading partners.
- 02 Mirror transaction statuses and acknowledgments into a database for supply chain visibility dashboards.
- 03 Sync ticket tags and CSAT results to analytics tools for support quality reporting.
- 04 Keep customer records consistent between Gorgias and marketing platforms so support interactions inform campaigns.
Common sync patterns
Where Orderful processes payments
Charges, refunds, and subscription changes appear on the account in Gorgias, so revenue context lives with the relationship.
Where Orderful can store CRM context: fields kept current
Owner, lifecycle stage, or account details from Gorgias sync into Orderful, so people working there have the context without switching tools.
Where Orderful supplies contact or company data
Enriched fields land directly on records in Gorgias, and refreshes keep them from going stale.
What you can sync between Gorgias and Orderful
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Gorgias objects | Orderful objects | How this pairing syncs | |
|---|---|---|---|
| Custom fields Extend tickets with brand-specific attributes. | Webhook events Push notifications for inbound documents and transaction status changes | Custom fields is specific to Gorgias and Webhook events to Orderful — each maps to any object or custom field on the other side. | |
| Tickets The central support object, aggregating a conversation across channels. | Transactions EDI documents such as 850 purchase orders, 810 invoices, and 856 ship notices, represented as JSON | Tickets is specific to Gorgias and Transactions to Orderful — each maps to any object or custom field on the other side. | |
| Messages Individual inbound and outbound messages attached to a ticket. | Trading partners The retailers, carriers, and suppliers a company exchanges documents with | Messages is specific to Gorgias and Trading partners to Orderful — each maps to any object or custom field on the other side. | |
| Customers Unified shopper profiles that merge identities across connected stores. | Relationships Active partner connections per transaction type that govern what can be sent and received | Customers is specific to Gorgias and Relationships to Orderful — each maps to any object or custom field on the other side. | |
| Users (agents) Support staff records used for assignment and workload reporting. | Validation guidelines Partner-specific rules transactions are checked against before delivery | Users (agents) is specific to Gorgias and Validation guidelines to Orderful — each maps to any object or custom field on the other side. | |
| Tags Categorize tickets for routing and downstream analytics. | Acknowledgments 997 functional acknowledgments confirming receipt of transmitted documents | Tags is specific to Gorgias and Acknowledgments to Orderful — each maps to any object or custom field on the other side. |
How changes propagate between Gorgias and Orderful
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Gorgias Orderful Sub-second propagation
DetectionGorgias notifies Stacksync of record changes through webhook events. Webhooks for ticket and message events, supplemented by polling with updated-at cursors.
DeliveryEach detected change is written to Orderful through its API, with automatic retries and rate-limit backoff.
Orderful Gorgias Sub-second propagation
DetectionOrderful notifies Stacksync of record changes through webhook events. Webhooks push inbound transactions and status events.
DeliveryEach detected change is written to Gorgias through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Gorgias: Subject to the platform's API rate limits, which vary by plan.
- Orderful: Subject to the platform's API rate limits.
What ships with Gorgias ⇄ Orderful
Connect Gorgias and Orderful for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gorgias–Orderful connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Gorgias or Orderful data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Gorgias or Orderful record.
Observability
Monitoring
Track your Gorgias ⇄ Orderful sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Gorgias and Orderful.
How the Gorgias and Orderful connectors work
Gorgias
- Integration surface
- REST API
- Authentication
- API key paired with the account email over HTTP Basic auth; OAuth 2.0 for public apps
- Change detection
- Webhooks for ticket and message events, supplemented by polling with updated-at cursors
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits, which vary by plan.
Orderful
- Integration surface
- REST API (JSON)
- Authentication
- API key
- Change detection
- webhooks push inbound transactions and status events; polling available as fallback
- Capabilities
- read · write · webhooks
- Rate limits
- subject to the platform's API rate limits
How it works
How to connect Gorgias to Orderful — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Gorgias and Orderful with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Gorgias
connected
Orderful
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Gorgias and Orderful objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Gorgias ⇄ OrderfulCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Gorgias OrderfulCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Gorgias and Orderful integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Gorgias and Orderful: authenticate both systems, choose the objects to sync (such as Gorgias's Custom fields and Tickets), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Common patterns for Gorgias and Orderful: Where Orderful processes payments; Where Orderful can store CRM context: fields kept current; Where Orderful supplies contact or company data. Charges, refunds, and subscription changes appear on the account in Gorgias, so revenue context lives with the relationship.
-
Gorgias: REST API. Authentication: API key paired with the account email over HTTP Basic auth; OAuth 2.0 for public apps. Orderful: REST API (JSON). Authentication: API key. Stacksync manages authentication, retries, and rate limits on both sides.
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Orderful: Inbound documents and status changes arrive via webhooks rather than requiring scheduled VAN mailbox polling. Gorgias: The API exposes webhook-style events for ticket lifecycle changes, which supports near-real-time outbound syncs. Stacksync's field mapping accounts for these differences between Gorgias and Orderful without custom code.
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Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means Gorgias and Orderful records are not retained after a sync operation.
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Stacksync pricing is usage-based and starts at $1,000/month, including the managed Gorgias and Orderful connectors, real-time two-way sync, monitoring, and support. That replaces building and maintaining a custom Gorgias–Orderful integration in-house.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
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