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CRM ⇄ ERP

Gorgias to Körber WMS integration — real-time, two-way sync

Keep Gorgias and Körber WMS in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Gorgias and Körber WMS

Close the gap between front office and back office: Gorgias and Körber WMS share customers and status in real time, in both directions.

Gorgias holds the customer relationship; Körber WMS runs the operations and records behind the business. The two overlap wherever the same organizations and transactions matter to both, and when that overlap is bridged by re-keying or overnight batch, each side spends the day working from stale data.

Stacksync syncs Custom fields, Tickets, Messages, Customers in Gorgias with Items, Inventory, Receipts / ASNs, Orders in Körber WMS field by field, in real time, and in both directions. You decide which system owns which fields; Stacksync keeps every copy consistent and resolves conflicts by rules you set.

Common use cases

  • 01 Keep customer records consistent between Gorgias and marketing platforms so support interactions inform campaigns.
  • 02 Sync Gorgias customers and tickets into a warehouse or CRM so support volume can be analyzed alongside order and LTV data.
  • 03 Push orders from the ERP into the WMS for fulfillment and return shipment confirmations automatically
  • 04 Mirror receiving and ASN data into procurement systems for inbound visibility

Common sync patterns

Where Körber WMS handles order-to-cash: closed-won flows through

A deal won in Gorgias creates or updates the customer in Körber WMS with clean data, so fulfillment and invoicing start without re-entry.

Where Körber WMS is the finance system of record: money status on the account

Invoice and payment state from Körber WMS shows on the account in Gorgias, so reps see balances before promising the next order.

One customer master

Where both systems keep customer or organization records, corrections in either propagate to the other, ending dual maintenance.

What you can sync between Gorgias and Körber WMS

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Gorgias objects Körber WMS objects How this pairing syncs
Tags Categorize tickets for routing and downstream analytics. Receipts / ASNs Inbound notices and receipt confirmations sync with procurement systems. Tags is specific to Gorgias and Receipts / ASNs to Körber WMS — each maps to any object or custom field on the other side.
Satisfaction surveys CSAT responses synced out for support quality reporting. Orders Outbound orders arrive from the ERP or OMS for allocation and fulfillment. Satisfaction surveys is specific to Gorgias and Orders to Körber WMS — each maps to any object or custom field on the other side.
Events Activity records useful for auditing what happened on a ticket. Shipments Ship confirmations and tracking references return to the order source system. Events is specific to Gorgias and Shipments to Körber WMS — each maps to any object or custom field on the other side.
Custom fields Extend tickets with brand-specific attributes. Locations Bin and zone definitions scope inventory data during mapping. Custom fields is specific to Gorgias and Locations to Körber WMS — each maps to any object or custom field on the other side.
Tickets The central support object, aggregating a conversation across channels. Tasks Warehouse task data supports labor and throughput reporting. Tickets is specific to Gorgias and Tasks to Körber WMS — each maps to any object or custom field on the other side.
Messages Individual inbound and outbound messages attached to a ticket. Returns Return receipts flow back to commerce and ERP systems for refunds and restocking. Messages is specific to Gorgias and Returns to Körber WMS — each maps to any object or custom field on the other side.

How changes propagate between Gorgias and Körber WMS

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

Gorgias Körber WMS Sub-second propagation

DetectionGorgias notifies Stacksync of record changes through webhook events. Webhooks for ticket and message events, supplemented by polling with updated-at cursors.

DeliveryEach detected change is written to Körber WMS through its API, with automatic retries and rate-limit backoff.

Körber WMS Gorgias Interval-based propagation

DetectionStacksync polls Körber WMS for changes on an incremental schedule, reading only records changed since the previous pass. Polling or message/file-based export from the WMS host interface.

DeliveryEach detected change is written to Gorgias through its API, with automatic retries and rate-limit backoff.

Rate-limit considerations

  • Gorgias: Subject to the platform's API rate limits, which vary by plan.
  • Körber WMS: Constrained by deployment architecture rather than published API rate limits.
What ships with Gorgias ⇄ Körber WMS

Connect Gorgias and Körber WMS for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gorgias–Körber WMS connection.

Real-time

Two-way sync

Changes in Gorgias or Körber WMS instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Gorgias or Körber WMS data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Gorgias or Körber WMS record.

Observability

Monitoring

Track your Gorgias ⇄ Körber WMS sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Gorgias and Körber WMS.

How the Gorgias and Körber WMS connectors work

Gorgias

Integration surface
REST API
Authentication
API key paired with the account email over HTTP Basic auth; OAuth 2.0 for public apps
Change detection
Webhooks for ticket and message events, supplemented by polling with updated-at cursors
Capabilities
read · write · webhooks
Rate limits
Subject to the platform's API rate limits, which vary by plan.

Körber WMS

Integration surface
Varies by deployment; typically host-interface messages, file exchange, or vendor APIs via middleware
Authentication
Credentials issued per deployment
Change detection
Polling or message/file-based export from the WMS host interface
Capabilities
read · write
Rate limits
Constrained by deployment architecture rather than published API rate limits
How it works

How to connect Gorgias to Körber WMS — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Gorgias and Körber WMS with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Gorgias connected
    Körber WMS connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Gorgias and Körber WMS objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Gorgias ⇄ Körber WMS
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Gorgias Körber WMS
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Gorgias and Körber WMS integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 284 integrations available for Gorgias and Körber WMS.

Popular · 5 of 284
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