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CRM ⇄ Human resources

Gong to Oracle Fusion Cloud HCM integration — real-time, two-way sync

Keep Gong and Oracle Fusion Cloud HCM in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

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Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Gong and Oracle Fusion Cloud HCM

Keep the people who own accounts in Gong in step with the workforce records in Oracle Fusion Cloud HCM, so ownership, roles, and org structure stay current in both systems, in real time and in both directions.

Gong runs on people as much as on accounts: every contact, deal, and account has an owner, and those owners are employees whose roles, teams, and status are held in Oracle Fusion Cloud HCM. Oracle Fusion Cloud HCM is the system of record for the workforce, from new hires to promotions to departures, and often for the candidates the business is still deciding on. When the two systems are connected only by re-keying or an overnight export, they drift apart, and the CRM ends up assigning accounts to people who have left, holding territories that no longer match the org chart, and waiting days to give a new rep access.

Stacksync syncs CRM Objects, Library, Data Privacy (Erasure), Calls in Gong with Absences (workerAbsenceEntries), Workers (publicWorkers), Assignments, Jobs in Oracle Fusion Cloud HCM field by field, in real time, and in both directions. You decide which system owns which fields, so Oracle Fusion Cloud HCM stays authoritative on roles and org structure while Gong keeps ownership and territory current, and Stacksync resolves conflicts by the rules you set.

Common use cases

  • 01 Pull call Transcripts by callId into a warehouse or vector store to power search, RAG, and deal-review summaries over what was said on calls.
  • 02 Sync Interaction Stats such as talk ratios and per-rep activity into a coaching database for engagement and rep-performance dashboards.
  • 03 Two-way sync Workers and Assignments with an operational Postgres so internal apps read reporting lines, departments, and locations in SQL while HR keeps mastering data in Oracle HCM.
  • 04 Provision identities and app access downstream when an Atom new-hire or termination feed event fires, joining Workers, Assignments, Departments, and Locations.

Common sync patterns

Ownership and territory follow the org chart

When a person changes team, manager, or region in Oracle Fusion Cloud HCM, their accounts and territory assignments in Gong update to match, so pipeline stays with the right owner.

Deactivate access when someone leaves

When Oracle Fusion Cloud HCM marks a worker as departed, the matching user in Gong is flagged or deactivated, so former employees do not keep CRM access after their last day.

One directory of people

A person's name, title, email, phone, or manager corrected in either system updates the other, so both stop maintaining separate copies of the same individual.

What you can sync between Gong and Oracle Fusion Cloud HCM

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Gong objects Oracle Fusion Cloud HCM objects How this pairing syncs
Data Privacy (Erasure) GDPR/CCPA deletion handled by POST /v2/data-privacy/erase-data-for-email, with data-for-email lookups on the read side; a write path used for compliance deletions. Absences (workerAbsenceEntries) Time-off and leave entries; synced into scheduling or workforce-management databases for coverage planning. Data Privacy (Erasure) is specific to Gong and Absences (workerAbsenceEntries) to Oracle Fusion Cloud HCM — each maps to any object or custom field on the other side.
Calls Retrieved via POST /v2/calls/extensive with participants, topics, trackers, scorecards, and media URLs, filtered by fromDateTime/toDateTime; external recordings are also imported via POST /v2/calls with media uploaded via PUT /v2/calls/{id}/media. Read and write. Workers (publicWorkers) Person master with personNumber, names, national IDs, and work relationships; synced two-way via the /workers resource, which replaced the desupported /emps resource. Calls is specific to Gong and Workers (publicWorkers) to Oracle Fusion Cloud HCM — each maps to any object or custom field on the other side.
Transcripts Speaker-attributed, timestamped sentences retrieved via POST /v2/calls/transcript for one or more callIds; available only after asynchronous processing completes. Read-only. Assignments Child of a worker's work relationship carrying job, position, department, location, grade, and manager; effective-dated, so writes go through PATCH with an effective date. Transcripts is specific to Gong and Assignments to Oracle Fusion Cloud HCM — each maps to any object or custom field on the other side.
Users Gong users and team members with roles, titles, email, and settings, read via GET /v2/users to map call owners and participants to CRM and warehouse identities. Read-only. Jobs Job catalog reference data; commonly read out to align titles and job codes in a warehouse or written to keep downstream systems consistent. Users is specific to Gong and Jobs to Oracle Fusion Cloud HCM — each maps to any object or custom field on the other side.
Interaction Stats (Activity) Aggregated talk/listen ratios, interaction stats, and day-by-day user activity retrieved via POST /v2/stats endpoints; read out for coaching and engagement reporting. Read-only. Positions Position-management records used where positions control headcount; synced to keep vacancy and reporting structures aligned with finance/ERP. Interaction Stats (Activity) is specific to Gong and Positions to Oracle Fusion Cloud HCM — each maps to any object or custom field on the other side.
Trackers & Scorecards Keyword and topic tracker definitions plus coaching scorecards, including answered scorecards, read from Settings as coaching and deal-risk signals. Read-only. Departments (Organizations) Org-structure records that define cost centers and reporting lines; typically mastered in HCM and read into other systems. Trackers & Scorecards is specific to Gong and Departments (Organizations) to Oracle Fusion Cloud HCM — each maps to any object or custom field on the other side.

How changes propagate between Gong and Oracle Fusion Cloud HCM

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

Gong Oracle Fusion Cloud HCM Interval-based propagation

DetectionStacksync polls Gong for changes on an incremental schedule, reading only records changed since the previous pass. Polling POST /v2/calls/extensive on fromDateTime/toDateTime.

DeliveryEach detected change is written to Oracle Fusion Cloud HCM through its API, with automatic retries and rate-limit backoff.

Oracle Fusion Cloud HCM Gong Sub-second propagation

DetectionChanges in Oracle Fusion Cloud HCM are captured at the source via change data capture — no polling loop against its API. Atom feeds expose changes-only feeds for key events (new hire, termination, assignment change).

DeliveryEach detected change is written to Gong through its API, with automatic retries and rate-limit backoff.

Rate-limit considerations

  • Gong: 3 API calls per second and 10,000 calls per day per company by default; exceeding returns HTTP 429 with a Retry-After header, and limits can be raised by contacting Gong.
  • Oracle Fusion Cloud HCM: Oracle publishes no fixed per-tenant REST rate limit; pages are capped via limit/offset and Oracle recommends client-side throttling, backoff, and using HDL for mass loads rather than transactional REST.
What ships with Gong ⇄ Oracle Fusion Cloud HCM

Connect Gong and Oracle Fusion Cloud HCM for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gong–Oracle Fusion Cloud HCM connection.

Real-time

Two-way sync

Changes in Gong or Oracle Fusion Cloud HCM instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Gong or Oracle Fusion Cloud HCM data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Gong or Oracle Fusion Cloud HCM record.

Observability

Monitoring

Track your Gong ⇄ Oracle Fusion Cloud HCM sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Gong and Oracle Fusion Cloud HCM.

How the Gong and Oracle Fusion Cloud HCM connectors work

Gong

Integration surface
REST API on api.gong.io/v2 - retrieval endpoints (calls, transcript, users, stats, settings, library, logs) plus write endpoints for importing calls, uploading CRM data, and data-privacy erasure
Authentication
Basic authorization header combining an Access Key and Access Key Secret (created by a Gong technical admin, base64-encoded as key:secret); OAuth 2.0 Bearer tokens are supported for marketplace apps
Change detection
Polling POST /v2/calls/extensive on fromDateTime/toDateTime; the public API exposes no outbound webhooks or CDC, though a Gong admin can configure a product-side automation Rule that POSTs matching calls to a URL. Transcripts and analysis appear only after asynchronous processing.
Capabilities
read · write
Rate limits
3 API calls per second and 10,000 calls per day per company by default; exceeding returns HTTP 429 with a Retry-After header, and limits can be raised by contacting Gong.
Gong setup guide

Oracle Fusion Cloud HCM

Integration surface
REST API (/hcmRestApi/resources), Atom feeds, and HCM Data Loader (HDL) for bulk
Authentication
OAuth 2.0 bearer tokens via Oracle Identity Cloud Service (IDCS/IAM); HTTP Basic and SAML/JWT bearer over SSL are also accepted, enforced by Oracle Web Services Manager (OWSM)
Change detection
Atom feeds expose changes-only feeds for key events (new hire, termination, assignment change); REST q= filters on LastUpdateDate and HCM Extract in incremental mode cover broader deltas
Capabilities
read · write · CDC
Rate limits
Oracle publishes no fixed per-tenant REST rate limit; pages are capped via limit/offset and Oracle recommends client-side throttling, backoff, and using HDL for mass loads rather than transactional REST.
How it works

How to connect Gong to Oracle Fusion Cloud HCM — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Gong and Oracle Fusion Cloud HCM with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Gong connected
    Oracle Fusion Cloud HCM connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Gong and Oracle Fusion Cloud HCM objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Gong ⇄ Oracle Fusion Cloud HCM
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Gong Oracle Fusion Cloud HCM
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Gong and Oracle Fusion Cloud HCM integration FAQ

SECURITY

Security teams trust Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

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SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

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