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Human resources ⇄ CRM

Ceridian Dayforce to Gong integration — real-time, two-way sync

Keep Ceridian Dayforce and Gong in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

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Why teams connect Ceridian Dayforce and Gong

Keep the people who own accounts in Gong in step with the workforce records in Ceridian Dayforce, so ownership, roles, and org structure stay current in both systems, in real time and in both directions.

Gong runs on people as much as on accounts: every contact, deal, and account has an owner, and those owners are employees whose roles, teams, and status are held in Ceridian Dayforce. Ceridian Dayforce is the system of record for the workforce, from new hires to promotions to departures, and often for the candidates the business is still deciding on. When the two systems are connected only by re-keying or an overnight export, they drift apart, and the CRM ends up assigning accounts to people who have left, holding territories that no longer match the org chart, and waiting days to give a new rep access.

Stacksync syncs Library, Data Privacy (Erasure), Calls, Transcripts in Gong with Work Assignments, Compensation Summary & Pay Adjustments, Employee Punches & Raw Clock Entries, Employee Schedules in Ceridian Dayforce field by field, in real time, and in both directions. You decide which system owns which fields, so Ceridian Dayforce stays authoritative on roles and org structure while Gong keeps ownership and territory current, and Stacksync resolves conflicts by the rules you set.

Common use cases

  • 01 Import externally recorded dialer or web-conference calls into Gong via POST /v2/calls so they get transcribed and analyzed like native Gong calls.
  • 02 Upload warehouse- or CRM-derived Accounts, Opportunities, and stages into Gong through the CRM integration API so deal context shows alongside conversations.
  • 03 Replicate Compensation Summary and pay data into a warehouse for headcount, labor-cost, and compensation reporting without manual BI exports.
  • 04 Sync time data by posting raw clock entries from a third-party scheduling tool into Dayforce, or pulling Employee Punches and Schedules into a workforce-analytics database.

Common sync patterns

Ownership and territory follow the org chart

When a person changes team, manager, or region in Ceridian Dayforce, their accounts and territory assignments in Gong update to match, so pipeline stays with the right owner.

Deactivate access when someone leaves

When Ceridian Dayforce marks a worker as departed, the matching user in Gong is flagged or deactivated, so former employees do not keep CRM access after their last day.

One directory of people

A person's name, title, email, phone, or manager corrected in either system updates the other, so both stop maintaining separate copies of the same individual.

What you can sync between Ceridian Dayforce and Gong

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Ceridian Dayforce objects Gong objects How this pairing syncs
Employee (HR / Person Details) Core worker record keyed by XRefCode; GET Employees returns matching XRefCodes, then a per-employee GET fetches full HR details. New hires are added with POST and edits made with PATCH, so it is read and write. Calls Retrieved via POST /v2/calls/extensive with participants, topics, trackers, scorecards, and media URLs, filtered by fromDateTime/toDateTime; external recordings are also imported via POST /v2/calls with media uploaded via PUT /v2/calls/{id}/media. Read and write. Employee (HR / Person Details) is specific to Ceridian Dayforce and Calls to Gong — each maps to any object or custom field on the other side.
Employment Status Effective-dated employment status and type (active, leave, terminated) that drives active/terminated state for downstream provisioning; read, and writable as new dated status records. Transcripts Speaker-attributed, timestamped sentences retrieved via POST /v2/calls/transcript for one or more callIds; available only after asynchronous processing completes. Read-only. Employment Status is specific to Ceridian Dayforce and Transcripts to Gong — each maps to any object or custom field on the other side.
Work Assignments Effective-dated position, department, location, and org-unit assignment; the most-synced record for org charts, provisioning, and analytics. Read and updatable via PATCH. Users Gong users and team members with roles, titles, email, and settings, read via GET /v2/users to map call owners and participants to CRM and warehouse identities. Read-only. Work Assignments is specific to Ceridian Dayforce and Users to Gong — each maps to any object or custom field on the other side.
Compensation Summary & Pay Adjustments Compensation Summary returns pay rate and frequency for reporting; Employee Pay Adjustments are written as effective-dated records via PATCH to post pay changes back to Dayforce. Interaction Stats (Activity) Aggregated talk/listen ratios, interaction stats, and day-by-day user activity retrieved via POST /v2/stats endpoints; read out for coaching and engagement reporting. Read-only. Compensation Summary & Pay Adjustments is specific to Ceridian Dayforce and Interaction Stats (Activity) to Gong — each maps to any object or custom field on the other side.
Employee Punches & Raw Clock Entries Time-and-attendance punches; raw clock entries are added with POST and punches removed with DELETE, so time data flows both ways between Dayforce and scheduling or workforce tools. Trackers & Scorecards Keyword and topic tracker definitions plus coaching scorecards, including answered scorecards, read from Settings as coaching and deal-risk signals. Read-only. Employee Punches & Raw Clock Entries is specific to Ceridian Dayforce and Trackers & Scorecards to Gong — each maps to any object or custom field on the other side.
Employee Schedules Shift and schedule assignments; created and updated through POST and PATCH schedule endpoints and paged with pageSize, used to push schedules from a WFM tool or pull them for analytics. CRM Objects Accounts, opportunities, stages, and users uploaded into Gong through the CRM integration API so CRM context appears alongside conversations. Write (upload) path. Employee Schedules is specific to Ceridian Dayforce and CRM Objects to Gong — each maps to any object or custom field on the other side.

How changes propagate between Ceridian Dayforce and Gong

Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.

Ceridian Dayforce Gong Sub-second propagation

DetectionCeridian Dayforce notifies Stacksync of record changes through webhook events. No CDC stream.

DeliveryEach detected change is written to Gong through its API, with automatic retries and rate-limit backoff.

Gong Ceridian Dayforce Interval-based propagation

DetectionStacksync polls Gong for changes on an incremental schedule, reading only records changed since the previous pass. Polling POST /v2/calls/extensive on fromDateTime/toDateTime.

DeliveryEach detected change is written to Ceridian Dayforce through its API, with automatic retries and rate-limit backoff.

Rate-limit considerations

  • Ceridian Dayforce: Dayforce does not publish numeric rate limits; thresholds vary by tenant and exceeding them returns HTTP 429, so large employee reads are paged (pageSize) and throttled with backoff. Employee list calls return XRefCodes only, so each employee needs a follow-up GET.
  • Gong: 3 API calls per second and 10,000 calls per day per company by default; exceeding returns HTTP 429 with a Retry-After header, and limits can be raised by contacting Gong.
What ships with Ceridian Dayforce ⇄ Gong

Connect Ceridian Dayforce and Gong for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Ceridian Dayforce–Gong connection.

Real-time

Two-way sync

Changes in Ceridian Dayforce or Gong instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Ceridian Dayforce or Gong data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Ceridian Dayforce or Gong record.

Observability

Monitoring

Track your Ceridian Dayforce ⇄ Gong sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Ceridian Dayforce and Gong.

How the Ceridian Dayforce and Gong connectors work

Ceridian Dayforce

Integration surface
REST API (Dayforce RESTful Web Services, v1/v2), JSON payloads
Authentication
HTTP Basic authentication with a dedicated Web Services user plus the client namespace (Company ID), or an OAuth 2.0 access token from the Dayforce identity endpoint (POST dfid.dayforcehcm.com/connect/token, client_id Dayforce.HCMAnywhere.Client). Token-based auth is recommended, and the Web Services role with the Read Data subfeature must be enabled on the account.
Change detection
No CDC stream. Broad change detection uses delta polling on GET Employees with filterUpdatedStartDate/filterUpdatedEndDate and filterUpdatedEntities to pull only records changed in a window. Dayforce also has native Event Notifications (the Notification Publisher) for lifecycle events — hire, rehire, terminate, and workflow validation — delivered by push to a receiver service or by querying unacknowledged notifications; the publisher runs roughly hourly and each notification must be acknowledged.
Capabilities
read · write · webhooks
Rate limits
Dayforce does not publish numeric rate limits; thresholds vary by tenant and exceeding them returns HTTP 429, so large employee reads are paged (pageSize) and throttled with backoff. Employee list calls return XRefCodes only, so each employee needs a follow-up GET.
Ceridian Dayforce setup guide

Gong

Integration surface
REST API on api.gong.io/v2 - retrieval endpoints (calls, transcript, users, stats, settings, library, logs) plus write endpoints for importing calls, uploading CRM data, and data-privacy erasure
Authentication
Basic authorization header combining an Access Key and Access Key Secret (created by a Gong technical admin, base64-encoded as key:secret); OAuth 2.0 Bearer tokens are supported for marketplace apps
Change detection
Polling POST /v2/calls/extensive on fromDateTime/toDateTime; the public API exposes no outbound webhooks or CDC, though a Gong admin can configure a product-side automation Rule that POSTs matching calls to a URL. Transcripts and analysis appear only after asynchronous processing.
Capabilities
read · write
Rate limits
3 API calls per second and 10,000 calls per day per company by default; exceeding returns HTTP 429 with a Retry-After header, and limits can be raised by contacting Gong.
Gong setup guide
How it works

How to connect Ceridian Dayforce to Gong — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Ceridian Dayforce and Gong with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Ceridian Dayforce connected
    Gong connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Ceridian Dayforce and Gong objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Ceridian Dayforce ⇄ Gong
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Ceridian Dayforce Gong
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Ceridian Dayforce and Gong integration FAQ

SECURITY

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As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

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SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

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