Real-time
Two-way sync
Changes in Channelengine or Kommo instantly reflect in both systems. No stale data, no manual imports.
E-commerce ⇄ CRM
Channelengine to Kommo integration — real-time, two-way sync
Keep Channelengine and Kommo in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
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Why teams connect Channelengine and Kommo
Keep the customers and orders that Kommo and Channelengine share aligned in real time, so sales works from live purchase history and the store works from current account details.
Kommo holds the customer relationship: the contacts, accounts, and deals a go-to-market team works. Channelengine runs the buying side: who placed which order, what they bought, and where it ships. The two describe the same people and companies, and when they are connected only by exports, sales answers questions without recent orders in front of them while the store works from account details that changed weeks ago.
Stacksync links Pipelines & Statuses, Tasks, Notes, Custom Fields in Kommo to Orders, Products (product content), Offers (price and stock), Shipments in Channelengine with bi-directional, real-time sync. New customers, order activity, and corrected contact details move in whichever direction you configure, field by field, with conflicts resolved by rules you set. A record created or changed on either side shows up on the other within seconds, with no CSV exports and no nightly job.
The shared entity is the customer, matched on email or an external ID, so both systems agree on who the buyer is and the order history sits next to the relationship instead of in a separate tab.
Common use cases
- 01 Replicate Kommo leads and contacts into a database or warehouse for reporting beyond built-in dashboards
- 02 Push web form and product signups into Kommo pipelines as they are submitted so messenger-based follow-up starts quickly
- 03 Write Shipments with tracking back to ChannelEngine when the warehouse or ERP marks an order shipped, so each marketplace notifies the buyer.
- 04 Sync Returns and Cancellations two-way so customer-service and finance systems reconcile marketplace returns and cancellations with the ERP.
Common sync patterns
New buyers become CRM records
A customer created in Channelengine creates or updates the matching contact or account in Kommo, so first-time and repeat buyers land in the relationship system without a manual import.
Contact and address details stay consistent
An email, phone, or shipping and billing address corrected in either system updates the other, so the next order and the next outreach both use current information.
Where Kommo segments customers: status travels to the store record
Lifecycle stage, tier, or account owner set in Kommo syncs onto the customer record in Channelengine, so the buying side can act on how the relationship is classified.
What you can sync between Channelengine and Kommo
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Channelengine objects | Kommo objects | How this pairing syncs | |
|---|---|---|---|
| Backorders Records marking part of an order as temporarily out of stock; create with POST /v2/backorders and read with GET /v2/backorders by merchant reference or since a date. | Chats Messenger conversations from WhatsApp, Instagram, and other channels attach to leads and contacts. | Backorders is specific to Channelengine and Chats to Kommo — each maps to any object or custom field on the other side. | |
| Order documents Invoices and other order documents; retrieved as a paginated, filterable list via GET /v2/orders/documents for finance and archiving systems. Read-only. | Leads The central pipeline record; external signups and form fills sync in as leads. | Order documents is specific to Channelengine and Leads to Kommo — each maps to any object or custom field on the other side. | |
| Orders Marketplace and merchant-fulfilled orders; read via GET /v2/orders and GET /v2/orders/new (status NEW), then acknowledged with POST /v2/orders/acknowledge so later shipment, return, and cancellation calls can reference them. | Contacts Person records sync with other CRMs and databases for a shared contact file. | Orders is specific to Channelengine and Contacts to Kommo — each maps to any object or custom field on the other side. | |
| Products (product content) Catalog records created and updated via POST /v2/products and deactivated via DELETE; use a parent/child variant model where the parent is a non-purchasable blueprint. Written into ChannelEngine from a PIM, ERP, or database. | Companies Organization records map to accounts in ERPs and invoicing tools. | Products (product content) is specific to Channelengine and Companies to Kommo — each maps to any object or custom field on the other side. | |
| Offers (price and stock) Price and stock updates via PUT /v2/offer/stock and the offers endpoints; separate from product content so fast-changing stock can be pushed often, and supports bulk updates across stock locations. | Pipelines & Statuses Stage definitions structure lead progress and drive stage-change syncs to reporting tools. | Offers (price and stock) is specific to Channelengine and Pipelines & Statuses to Kommo — each maps to any object or custom field on the other side. | |
| Shipments Fulfillment records; write with POST /v2/shipments to mark an order shipped with tracking, read with GET /v2/shipments. Pushed back from a warehouse or ERP so marketplaces update the buyer. | Tasks Follow-up records keep rep activity consistent across systems. | Shipments is specific to Channelengine and Tasks to Kommo — each maps to any object or custom field on the other side. |
How changes propagate between Channelengine and Kommo
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Channelengine Kommo Sub-second propagation
DetectionChannelengine notifies Stacksync of record changes through webhook events. Webhooks fire on order creation and on return and shipment/cancellation changes.
DeliveryEach detected change is written to Kommo through its API, with automatic retries and rate-limit backoff.
Kommo Channelengine Sub-second propagation
DetectionKommo notifies Stacksync of record changes through webhook events. Webhooks on record add and update events, plus polling for backfill.
DeliveryEach detected change is written to Channelengine through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Channelengine: Rate limits are per endpoint and returned in headers: x-rate-limit-limit (interval length in minutes), x-rate-limit-remaining, and retry-after (seconds to wait); e.g. POST /v2/supportorder allows 3 calls per minute.
- Kommo: Subject to per-account request rate limits.
What ships with Channelengine ⇄ Kommo
Connect Channelengine and Kommo for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Channelengine–Kommo connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Channelengine or Kommo data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Channelengine or Kommo record.
Observability
Monitoring
Track your Channelengine ⇄ Kommo sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Channelengine and Kommo.
How the Channelengine and Kommo connectors work
Channelengine
- Integration surface
- REST API (Merchant API v2); per-tenant base URL https://{tenant}.channelengine.net/api
- Authentication
- API key passed as the 'apikey' parameter; ChannelEngine recommends sending it in a request header rather than the URL because some webservers log full URLs
- Change detection
- Webhooks fire on order creation and on return and shipment/cancellation changes; product content and offers use change-tracking endpoints (GET /v2/products/data and /v2/products/offers) with an acknowledge pattern that returns only changed records, plus polling GET /v2/orders/new
- Capabilities
- read · write · webhooks
- Rate limits
- Rate limits are per endpoint and returned in headers: x-rate-limit-limit (interval length in minutes), x-rate-limit-remaining, and retry-after (seconds to wait); e.g. POST /v2/supportorder allows 3 calls per minute.
Kommo
- Integration surface
- REST API
- Authentication
- OAuth 2.0 with refresh tokens
- Change detection
- Webhooks on record add and update events, plus polling for backfill
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to per-account request rate limits
How it works
How to connect Channelengine to Kommo — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Channelengine and Kommo with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Channelengine
connected
Kommo
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Channelengine and Kommo objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Channelengine ⇄ KommoCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Channelengine KommoCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Channelengine and Kommo integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Channelengine and Kommo: authenticate both systems, choose the objects to sync (such as Channelengine's Backorders and Order documents), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
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Common patterns for Channelengine and Kommo: New buyers become CRM records; Contact and address details stay consistent; Where Kommo segments customers: status travels to the store record. A customer created in Channelengine creates or updates the matching contact or account in Kommo, so first-time and repeat buyers land in the relationship system without a manual import.
-
Channelengine: REST API (Merchant API v2); per-tenant base URL https://{tenant}.channelengine.net/api. Authentication: API key passed as the 'apikey' parameter; ChannelEngine recommends sending it in a request header rather than the URL because some webservers log full URLs. Kommo: REST API. Authentication: OAuth 2.0 with refresh tokens. Stacksync manages authentication, retries, and rate limits on both sides.
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Kommo: As a messenger-first CRM, chat threads from channels like WhatsApp and Instagram attach directly to leads, which is context most other CRMs lack when records are synced across. Channelengine: Products use a parent/child model where the parent is a non-purchasable blueprint and only children are sold; nesting is limited to a single level. Stacksync's field mapping accounts for these differences between Channelengine and Kommo without custom code.
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Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means Channelengine and Kommo records are not retained after a sync operation.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
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