Real-time
Two-way sync
Changes in Channelengine or Infor CRM instantly reflect in both systems. No stale data, no manual imports.
E-commerce ⇄ CRM
Channelengine to Infor CRM integration — real-time, two-way sync
Keep Channelengine and Infor CRM in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
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Why teams connect Channelengine and Infor CRM
Keep the customers and orders that Infor CRM and Channelengine share aligned in real time, so sales works from live purchase history and the store works from current account details.
Infor CRM holds the customer relationship: the contacts, accounts, and deals a go-to-market team works. Channelengine runs the buying side: who placed which order, what they bought, and where it ships. The two describe the same people and companies, and when they are connected only by exports, sales answers questions without recent orders in front of them while the store works from account details that changed weeks ago.
Stacksync links Campaigns, Custom entities, Accounts, Contacts in Infor CRM to Cancellations, Backorders, Order documents, Orders in Channelengine with bi-directional, real-time sync. New customers, order activity, and corrected contact details move in whichever direction you configure, field by field, with conflicts resolved by rules you set. A record created or changed on either side shows up on the other within seconds, with no CSV exports and no nightly job.
The shared entity is the customer, matched on email or an external ID, so both systems agree on who the buyer is and the order history sits next to the relationship instead of in a separate tab.
Common use cases
- 01 Support a migration to another CRM by running both systems in sync during the transition.
- 02 Run a two-way sync between Infor CRM accounts and contacts and a Postgres database so internal tools read CRM data with SQL.
- 03 Stream stock and price to the Offers endpoint (PUT /v2/offer/stock) whenever inventory changes so marketplaces reflect availability and overselling is avoided.
- 04 Pull new marketplace orders with GET /v2/orders/new into an ERP or OMS and acknowledge them so fulfillment runs from the system of record.
Common sync patterns
Where Infor CRM segments customers: status travels to the store record
Lifecycle stage, tier, or account owner set in Infor CRM syncs onto the customer record in Channelengine, so the buying side can act on how the relationship is classified.
Where both keep product records: catalog and CRM products aligned
Where Infor CRM tracks products or line items and Channelengine holds the catalog, shared items are matched on SKU so quotes, deals, and orders reference the same products.
One customer identity across sales and store
A person who exists as a contact in Infor CRM and a buyer in Channelengine is kept as a single, deduplicated record, so both teams work from the same customer instead of two partial copies.
What you can sync between Channelengine and Infor CRM
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Channelengine objects | Infor CRM objects | How this pairing syncs | |
|---|---|---|---|
| Cancellations Order cancellations; create with POST /v2/cancellations and read with GET /v2/cancellations. Written when stock is unavailable and read back for reconciliation. | Leads Unqualified records synced in from marketing sources. | Cancellations is specific to Channelengine and Leads to Infor CRM — each maps to any object or custom field on the other side. | |
| Backorders Records marking part of an order as temporarily out of stock; create with POST /v2/backorders and read with GET /v2/backorders by merchant reference or since a date. | Opportunities Pipeline records synced out for forecasting and reporting. | Backorders is specific to Channelengine and Opportunities to Infor CRM — each maps to any object or custom field on the other side. | |
| Order documents Invoices and other order documents; retrieved as a paginated, filterable list via GET /v2/orders/documents for finance and archiving systems. Read-only. | Tickets Service records synced with helpdesk and field service systems. | Order documents is specific to Channelengine and Tickets to Infor CRM — each maps to any object or custom field on the other side. | |
| Orders Marketplace and merchant-fulfilled orders; read via GET /v2/orders and GET /v2/orders/new (status NEW), then acknowledged with POST /v2/orders/acknowledge so later shipment, return, and cancellation calls can reference them. | Activities Calls, meetings, and tasks synced for engagement reporting. | Orders is specific to Channelengine and Activities to Infor CRM — each maps to any object or custom field on the other side. | |
| Products (product content) Catalog records created and updated via POST /v2/products and deactivated via DELETE; use a parent/child variant model where the parent is a non-purchasable blueprint. Written into ChannelEngine from a PIM, ERP, or database. | Campaigns Marketing containers linked to leads and opportunities. | Products (product content) is specific to Channelengine and Campaigns to Infor CRM — each maps to any object or custom field on the other side. | |
| Offers (price and stock) Price and stock updates via PUT /v2/offer/stock and the offers endpoints; separate from product content so fast-changing stock can be pushed often, and supports bulk updates across stock locations. | Custom entities Deployment-specific objects added through the customizable entity model. | Offers (price and stock) is specific to Channelengine and Custom entities to Infor CRM — each maps to any object or custom field on the other side. |
How changes propagate between Channelengine and Infor CRM
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Channelengine Infor CRM Sub-second propagation
DetectionChannelengine notifies Stacksync of record changes through webhook events. Webhooks fire on order creation and on return and shipment/cancellation changes.
DeliveryEach detected change is written to Infor CRM through its API, with automatic retries and rate-limit backoff.
Infor CRM Channelengine Interval-based propagation
DetectionStacksync polls Infor CRM for changes on an incremental schedule, reading only records changed since the previous pass. Polling on modified timestamps.
DeliveryEach detected change is written to Channelengine through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Channelengine: Rate limits are per endpoint and returned in headers: x-rate-limit-limit (interval length in minutes), x-rate-limit-remaining, and retry-after (seconds to wait); e.g. POST /v2/supportorder allows 3 calls per minute.
- Infor CRM: Subject to the deployment's configured API limits, which differ between on-premises and cloud installs.
What ships with Channelengine ⇄ Infor CRM
Connect Channelengine and Infor CRM for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Channelengine–Infor CRM connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Channelengine or Infor CRM data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Channelengine or Infor CRM record.
Observability
Monitoring
Track your Channelengine ⇄ Infor CRM sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Channelengine and Infor CRM.
How the Channelengine and Infor CRM connectors work
Channelengine
- Integration surface
- REST API (Merchant API v2); per-tenant base URL https://{tenant}.channelengine.net/api
- Authentication
- API key passed as the 'apikey' parameter; ChannelEngine recommends sending it in a request header rather than the URL because some webservers log full URLs
- Change detection
- Webhooks fire on order creation and on return and shipment/cancellation changes; product content and offers use change-tracking endpoints (GET /v2/products/data and /v2/products/offers) with an acknowledge pattern that returns only changed records, plus polling GET /v2/orders/new
- Capabilities
- read · write · webhooks
- Rate limits
- Rate limits are per endpoint and returned in headers: x-rate-limit-limit (interval length in minutes), x-rate-limit-remaining, and retry-after (seconds to wait); e.g. POST /v2/supportorder allows 3 calls per minute.
Infor CRM
- Integration surface
- REST-style SData API over the CRM entity model
- Authentication
- User credentials; Infor OS-managed authentication in cloud deployments
- Change detection
- Polling on modified timestamps; no log-based CDC on the API surface
- Capabilities
- read · write
- Rate limits
- Subject to the deployment's configured API limits, which differ between on-premises and cloud installs.
How it works
How to connect Channelengine to Infor CRM — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Channelengine and Infor CRM with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Channelengine
connected
Infor CRM
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Channelengine and Infor CRM objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Channelengine ⇄ Infor CRMCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Channelengine Infor CRMCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Channelengine and Infor CRM integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Channelengine and Infor CRM: authenticate both systems, choose the objects to sync (such as Channelengine's Cancellations and Backorders), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Stacksync pricing is usage-based and starts at $1,000/month, including the managed Channelengine and Infor CRM connectors, real-time two-way sync, monitoring, and support. That replaces building and maintaining a custom Channelengine–Infor CRM integration in-house.
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Yes — Stacksync ships production-grade connectors for both Channelengine and Infor CRM. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
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Change detection on Channelengine: Webhooks fire on order creation and on return and shipment/cancellation changes; product content and offers use change-tracking endpoints (GET /v2/products/data and /v2/products/offers) with an acknowledge pattern that returns only changed records, plus polling GET /v2/orders/new. On Infor CRM: Polling on modified timestamps; no log-based CDC on the API surface. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
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On the Infor CRM side: Campaigns, Custom entities, Accounts, Contacts, plus custom fields where Infor CRM exposes them. On the Channelengine side: Cancellations, Backorders, Order documents, Orders. Stacksync auto-detects both schemas and converts types between the two systems.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
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→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
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