Real-time
Two-way sync
Changes in Brightpearl or Gainsight instantly reflect in both systems. No stale data, no manual imports.
ERP ⇄ Business productivity
Brightpearl to Gainsight integration — real-time, two-way sync
Keep Brightpearl and Gainsight in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
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Adopted by fast-scaling companies moving mission-critical data in real time
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Why teams connect Brightpearl and Gainsight
Bridge the tools people work in and the system the business runs on: real-time, two-way sync between Gainsight and Brightpearl.
The ERP holds the records the business is run on, and it is rarely where day-to-day work happens. Gainsight is closer to the work, and the two often need the same facts about the same people, organizations, and transactions. Bridging them by hand, or by nightly file transfer, leaves each side out of date for hours at a time.
Stacksync syncs Task and Playbook, Custom Objects, Company, Person (People) in Gainsight with Products, Sales orders, Purchase orders, Contacts in Brightpearl bi-directionally and in real time, with field-level mapping and rules for which system wins on conflict. Changes made where the work happens reach the system of record within seconds, and the reverse.
Common use cases
- 01 Read Timeline Activities and Success Plan objectives into a reporting database for churn, QBR, and CSM-productivity dashboards.
- 02 Keep Relationship records aligned with a billing system or ERP so multi-product customers map to the correct contracts and invoices.
- 03 Push invoices and payments into an accounting platform for reconciliation.
- 04 Keep the product catalog aligned between Brightpearl and e-commerce channels, including price list changes.
Common sync patterns
Where Gainsight faces customers and Brightpearl carries account records
Order, invoice, or account status from Brightpearl appears alongside the customer in Gainsight, so front-line teams answer from live data.
Where Gainsight collects payments: transactions post through
Payment events sync into Brightpearl as they occur, keeping the enterprise records current without manual entry.
Where Brightpearl is the HR or people system of record
Worker and organization data from Brightpearl stays current in Gainsight, so the tools people use daily reflect the org as it actually is.
What you can sync between Brightpearl and Gainsight
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Brightpearl objects | Gainsight objects | How this pairing syncs | |
|---|---|---|---|
| Invoices and payments Financial documents synced to accounting platforms for reconciliation. | CTA (Call to Action) Risk and expansion alerts that drive CSM plays; often synced to ticketing or project tools so follow-up work is tracked where teams operate. | Invoices and payments is specific to Brightpearl and CTA (Call to Action) to Gainsight — each maps to any object or custom field on the other side. | |
| Custom fields Per-object custom attributes included in field mappings. | Scorecard Fact Health scores and measures per Company or Relationship; usage metrics from a warehouse are written in so scores reflect live telemetry. | Custom fields is specific to Brightpearl and Scorecard Fact to Gainsight — each maps to any object or custom field on the other side. | |
| Products SKU records with variants and price lists, synced with e-commerce and ERP catalogs. | Timeline Activity Logged calls, emails, and notes; usually read out into a reporting database for QBR and churn analysis. | Products is specific to Brightpearl and Timeline Activity to Gainsight — each maps to any object or custom field on the other side. | |
| Sales orders Orders from all channels; the central object for fulfillment and revenue syncs. | Success Plan Account objectives with associated tasks; read out for reporting or synced with project tools tracking onboarding and adoption. | Sales orders is specific to Brightpearl and Success Plan to Gainsight — each maps to any object or custom field on the other side. | |
| Purchase orders Supplier orders synced with procurement or accounting systems. | Task and Playbook Cockpit tasks generated from CTAs and playbooks; synced with Jira or Asana so execution happens in the team's own tool. | Purchase orders is specific to Brightpearl and Task and Playbook to Gainsight — each maps to any object or custom field on the other side. | |
| Contacts Customers and suppliers in one contact model, matched to CRM records by email or reference. | Custom Objects Org-specific MDA tables with the __gc suffix; discoverable via the Describe API so field mappings can be generated automatically. | Contacts is specific to Brightpearl and Custom Objects to Gainsight — each maps to any object or custom field on the other side. |
How changes propagate between Brightpearl and Gainsight
Each direction of the sync is driven by what the source system can signal and what the destination accepts — detection, delivery, and expected latency below.
Brightpearl Gainsight Sub-second propagation
DetectionBrightpearl notifies Stacksync of record changes through webhook events. Webhooks for object created/updated events, with resource search polling as a fallback.
DeliveryEach detected change is written to Gainsight through its API, with automatic retries and rate-limit backoff.
Gainsight Brightpearl Interval-based propagation
DetectionStacksync polls Gainsight for changes on an incremental schedule, reading only records changed since the previous pass. Polling on the ModifiedDate (GS Modified Date) system field, which is filterable and sortable on every object.
DeliveryEach detected change is written to Brightpearl through its API, with automatic retries and rate-limit backoff.
Rate-limit considerations
- Brightpearl: Requests are throttled per account under Brightpearl's API usage policies; bulk operations should use batch endpoints.
- Gainsight: Synchronous APIs are capped near 100 calls/min and 50,000/day; the asynchronous Bulk API allows 10 calls/hour and 100/day. Both are fixed-window limits, and the applicable per-hour and per-day limits are returned in the x-ratelimit-limit response header.
What ships with Brightpearl ⇄ Gainsight
Connect Brightpearl and Gainsight for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Brightpearl–Gainsight connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Brightpearl or Gainsight data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Brightpearl or Gainsight record.
Observability
Monitoring
Track your Brightpearl ⇄ Gainsight sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Brightpearl and Gainsight.
How the Brightpearl and Gainsight connectors work
Brightpearl
- Integration surface
- REST API, organized into services (order, product, contact, warehouse, accounting)
- Authentication
- OAuth 2.0 (authorization code grant) for current apps; legacy private and public apps authenticate with app reference and account token headers
- Change detection
- Webhooks for object created/updated events, with resource search polling as a fallback
- Capabilities
- read · write · webhooks
- Rate limits
- Requests are throttled per account under Brightpearl's API usage policies; bulk operations should use batch endpoints
Gainsight
- Integration surface
- REST APIs (per-object) and asynchronous Bulk REST API
- Authentication
- API access key passed in the 'accesskey' request header (non-expiring), generated by a Gainsight admin; M2M OAuth (Client ID/Secret) is also supported
- Change detection
- Polling on the ModifiedDate (GS Modified Date) system field, which is filterable and sortable on every object; Rules Engine Real-Time Rules can optionally push specific object events (e.g., a Company stage change) to an external endpoint
- Capabilities
- read · write
- Rate limits
- Synchronous APIs are capped near 100 calls/min and 50,000/day; the asynchronous Bulk API allows 10 calls/hour and 100/day. Both are fixed-window limits, and the applicable per-hour and per-day limits are returned in the x-ratelimit-limit response header.
How it works
How to connect Brightpearl to Gainsight — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Brightpearl and Gainsight with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Brightpearl
connected
Gainsight
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Brightpearl and Gainsight objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Brightpearl ⇄ GainsightCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Brightpearl GainsightCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Brightpearl and Gainsight integration FAQ
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Yes. Stacksync provides a managed, real-time two-way integration between Brightpearl and Gainsight: authenticate both systems, choose the objects to sync (such as Brightpearl's Invoices and payments and Custom fields), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Stacksync pricing is usage-based and starts at $1,000/month, including the managed Brightpearl and Gainsight connectors, real-time two-way sync, monitoring, and support. That replaces building and maintaining a custom Brightpearl–Gainsight integration in-house.
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Yes — Stacksync ships production-grade connectors for both Brightpearl and Gainsight. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
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Change detection on Brightpearl: Webhooks for object created/updated events, with resource search polling as a fallback. On Gainsight: Polling on the ModifiedDate (GS Modified Date) system field, which is filterable and sortable on every object; Rules Engine Real-Time Rules can optionally push specific object events (e.g., a Company stage change) to an external endpoint. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
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On the Gainsight side: Task and Playbook, Custom Objects, Company, Person (People), plus custom fields where Gainsight exposes them. On the Brightpearl side: Products, Sales orders, Purchase orders, Contacts. Stacksync auto-detects both schemas and converts types between the two systems.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
SECURITY
Security teams trust Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 Type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
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