BigCommerce
Connection and object support require review
Record types to review with Stacksync
| Record types | Coverage and requirements |
|---|---|
| Confirm support for this record type and the direction you need. |
E-commerce / CRM · Two-way sync platform
BigCommerce and SAP Sales Cloud integration
Plan how BigCommerce and SAP Sales Cloud should share data across your business. Work with Stacksync engineers on record mapping, system access, and the requirements for running the integration.
- Scope your workflow with an integration engineer
- Review the systems, records, and updates you need
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Proposed workflow
Sales order process handoff
Planning example. Stacksync support for the required connection and record operations needs a technical review.
Starting eventA change involving BigCommerce Shipments or SAP Sales Cloud Sales Orders needs a defined result in the other system.
Start with BigCommerce Shipments and SAP Sales Cloud Sales Orders. Use the record-matching and field-ownership rules from your mapping worksheet.
Create or locate the customer and products first; resolve taxes, currency, and fulfillment references.
Test a normal update and one failed or repeated update in the supported direction. Keep both record IDs with the test results.
What to verifyTest partial fulfillment, an out-of-stock line, and a repeated request that must not create a second shipment.
Review records and field ownershipProposed record relationships
Records to connect
Use these examples to define record matching and field ownership for your technical review.
Download the mapping worksheetCSV · No email required
| BigCommerce record | SAP Sales Cloud record | Record matching | Field ownership |
|---|---|---|---|
| ShipmentsProposed record; confirm Stacksync object support.Business process handoff | Sales OrdersProposed record; confirm Stacksync object support. | Link the order and selected line IDs to separate fulfillment IDs; allow split shipments. | The fulfillment owner decides when an approved order can ship and how cancellations are handled. |
| OrdersProposed record; confirm Stacksync object support.Record matching | Sales OrdersProposed record; confirm Stacksync object support. | Preserve both the order ID and stable line IDs. Allow one order to relate to several shipments or invoices. | Decide which system approves the order and which can cancel or amend it after fulfillment begins. |
| ProductsProposed record; confirm Stacksync object support.Record matching | ProductsProposed record; confirm Stacksync object support. | Distinguish the product ID, variant ID, SKU, and price-list entry; they are not interchangeable keys. | Assign ownership for catalog content, price, and stock separately. |
These relationships do not establish connector availability. Review the required connection and record operations with Stacksync.
Record coverage to review
Use documented coverage where available. Catalog record types are starting points for review and do not confirm Stacksync support.
SAP Sales Cloud
Connection and object support require review
Record types to review with Stacksync
| Record types | Coverage and requirements |
|---|---|
| Confirm support for this record type and the direction you need. |
Connection essentials
Confirm Stacksync support and account requirements for undocumented connections. Interface information alone does not establish connector availability.
View setup requirements and limits| Connection requirement | BigCommerce | SAP Sales Cloud |
|---|---|---|
| Integration interface | REST Management API (V2 and V3), plus GraphQL Storefront and Admin APIs | OData API (v2) plus SOAP web services |
| Authentication | Confirm the credentials, API plan, and permissions required for BigCommerce. | Confirm the credentials, API plan, and permissions required for SAP Sales Cloud. |
| Change detection | Confirm how Stacksync detects changes for this connector and the objects you need. | Confirm how Stacksync detects changes for this connector and the objects you need. |
| Read access | Confirm with Stacksync | Confirm with Stacksync |
| Write access | Confirm with Stacksync | Confirm with Stacksync |
Enterprise controls
Security and control for your integrations
Explore security controlsCompliance and data transfers
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
- SOC 2 Type II
- ISO 27001
- HIPAA BAA
- GDPR
- CCPA
- DPF US-EU-UK-CH
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Record-level recovery
Inspect sync errors and use retry and revert controls to resolve failed updates.
Read the recovery guideImplementation
Technical reference
Review setup, record relationships, testing, and recovery for your implementation.
Authentication, permissions and API limits
Connection requirements and limits
BigCommerce
- Integration interface
- REST Management API (V2 and V3), plus GraphQL Storefront and Admin APIs
- Authentication
- Confirm the credentials, API plan, and permissions required for BigCommerce.
- Change detection
- Confirm how Stacksync detects changes for this connector and the objects you need.
- Read access
- Confirm with Stacksync
- Write access
- Confirm with Stacksync
Setup requirements
- Identify the BigCommerce account, edition, environment, and business objects the integration must access.
- Confirm a Stacksync connector or implementation path for BigCommerce, including read/write support, authentication, and initial-load limits.
Limitations to check
- Confirm Stacksync support for BigCommerce and the record types your workflow needs.
- Review write-back, deletion handling, update timing, and account limits with the integration team.
Technical documentation
SAP Sales Cloud
- Integration interface
- OData API (v2) plus SOAP web services
- Authentication
- Confirm the credentials, API plan, and permissions required for SAP Sales Cloud.
- Change detection
- Confirm how Stacksync detects changes for this connector and the objects you need.
- Read access
- Confirm with Stacksync
- Write access
- Confirm with Stacksync
Setup requirements
- Identify the SAP Sales Cloud account, edition, environment, and business objects the integration must access.
- Confirm a Stacksync connector or implementation path for SAP Sales Cloud, including read/write support, authentication, and initial-load limits.
Limitations to check
- Confirm Stacksync support for SAP Sales Cloud and the record types your workflow needs.
- Review write-back, deletion handling, update timing, and account limits with the integration team.
Prepare BigCommerce and SAP Sales Cloud access
Set up both accounts before testing the mapping. Use test records where available, and identify the account administrator who can approve access and help resolve setup errors.
BigCommerce setup checklist
- Identify the BigCommerce account, edition, environment, and business objects the integration must access.
- Confirm a Stacksync connector or implementation path for BigCommerce, including read/write support, authentication, and initial-load limits.
SAP Sales Cloud setup checklist
- Identify the SAP Sales Cloud account, edition, environment, and business objects the integration must access.
- Confirm a Stacksync connector or implementation path for SAP Sales Cloud, including read/write support, authentication, and initial-load limits.
Prepare to go live
Record the fields each system can update, the first-load cutoff, both record IDs, the expected update delay, and who handles errors. Complete the tests before production before expanding to more records.
Use the BigCommerce and SAP Sales Cloud planning worksheet to capture these decisions. Record the access owner in the worksheet and enter credentials only in the connection setup.
Record identity and field ownership
Use these data-model references to describe the records your connection needs. They are planning examples; connector availability and supported operations must be established before implementation.
Download the mapping worksheet · CSV, no email required
Business process
Shipments / Sales Orders
Order-to-fulfillment handoff: SAP Sales Cloud Sales Orders provides context for BigCommerce Shipments. These are related records, not equivalent entities.
Planning example. Stacksync support for the required connection and record operations needs a technical review.
- BigCommerce
- Object support to establish
- SAP Sales Cloud
- Object support to establish
- Record identity
- Link the order and selected line IDs to separate fulfillment IDs; allow split shipments.
- Field ownership
- The fulfillment owner decides when an approved order can ship and how cancellations are handled.
Fields to include
- Source record reference
- Destination record reference
- Approved handoff state
- Duplicate-detection key
- Record dependencies
- Create or locate the customer and products first; resolve taxes, currency, and fulfillment references.
- Validation
- Test partial fulfillment, an out-of-stock line, and a repeated request that must not create a second shipment.
- Recovery
- Check for an existing destination order before retrying a timed-out create; reconcile line IDs to avoid duplicate fulfillment.
References: BigCommerce: Shipments documentation
Record matching
Orders / Sales Orders
Compare whether BigCommerce Orders and SAP Sales Cloud Sales Orders describe the same sales order in your business.
Planning example. Stacksync support for the required connection and record operations needs a technical review.
- BigCommerce
- Object support to establish
- SAP Sales Cloud
- Object support to establish
- Record identity
- Preserve both the order ID and stable line IDs. Allow one order to relate to several shipments or invoices.
- Field ownership
- Decide which system approves the order and which can cancel or amend it after fulfillment begins.
Fields to include
- Source order ID
- Customer reference
- Line references and quantities
- Order status
- Currency
- Record dependencies
- Create or locate the customer and products first; resolve taxes, currency, and fulfillment references.
- Validation
- Test a multi-line order, a partial cancellation, and two partial shipments. Compare line totals as well as the header.
- Recovery
- Check for an existing destination order before retrying a timed-out create; reconcile line IDs to avoid duplicate fulfillment.
References: BigCommerce: Orders documentation
Record matching
Products / Products
Compare whether BigCommerce Products and SAP Sales Cloud Products describe the same product or catalog item in your business.
Planning example. Stacksync support for the required connection and record operations needs a technical review.
- BigCommerce
- Object support to establish
- SAP Sales Cloud
- Object support to establish
- Record identity
- Distinguish the product ID, variant ID, SKU, and price-list entry; they are not interchangeable keys.
- Field ownership
- Assign ownership for catalog content, price, and stock separately.
Fields to include
- Source product ID
- SKU or variant reference
- Description
- Unit of measure
- Price-list reference
- Record dependencies
- Resolve units, variants, categories, and applicable price lists before order lines.
- Validation
- Test two variants of one product, a changed SKU, and a price that applies to only one market or currency.
- Recovery
- Repair the variant or price-list reference before retrying affected order lines; preserve existing transaction prices.
References: BigCommerce: Products documentation
Customer identity
Customers / Accounts
Before linking BigCommerce Customers to SAP Sales Cloud Accounts, check whether the customer is an individual or a company. Match the correct record type in each system.
Planning example. Stacksync support for the required connection and record operations needs a technical review.
- BigCommerce
- Object support to establish
- SAP Sales Cloud
- Object support to establish
- Record identity
- Determine whether each customer represents an individual, a company, or a business-unit relationship before matching it to a contact or organization. Retain the source customer ID and destination ID; names and email alone are insufficient.
- Field ownership
- Separate the customer relationship from contact details, billing authority, and consent. Choose an owner for each field after identifying whether the customer is a person or company.
Fields to include
- Source customer ID
- Person/company classification
- Legal entity or business unit
- Destination identity reference
- Record dependencies
- Resolve person or company type, legal entity, business role, and any billing account before transactions.
- Validation
- Test an individual buyer, a company buyer, and one company with multiple billing relationships. Do not merge these into a single generic contact.
- Recovery
- Hold ambiguous customer matches for review and resolve customer type before retrying dependent records.
References: BigCommerce: Customers documentation
Customer identity
Customers / Contacts
Before linking BigCommerce Customers to SAP Sales Cloud Contacts, check whether the customer is an individual or a company. Match the correct record type in each system.
Planning example. Stacksync support for the required connection and record operations needs a technical review.
- BigCommerce
- Object support to establish
- SAP Sales Cloud
- Object support to establish
- Record identity
- Determine whether each customer represents an individual, a company, or a business-unit relationship before matching it to a contact or organization. Retain the source customer ID and destination ID; names and email alone are insufficient.
- Field ownership
- Separate the customer relationship from contact details, billing authority, and consent. Choose an owner for each field after identifying whether the customer is a person or company.
Fields to include
- Source customer ID
- Person/company classification
- Legal entity or business unit
- Destination identity reference
- Record dependencies
- Resolve person or company type, legal entity, business role, and any billing account before transactions.
- Validation
- Test an individual buyer, a company buyer, and one company with multiple billing relationships. Do not merge these into a single generic contact.
- Recovery
- Hold ambiguous customer matches for review and resolve customer type before retrying dependent records.
References: BigCommerce: Customers documentation
Business process
Orders / Opportunities
Approved sales handoff: SAP Sales Cloud Opportunities provides context for BigCommerce Orders. These are related records, not equivalent entities.
Planning example. Stacksync support for the required connection and record operations needs a technical review.
- BigCommerce
- Object support to establish
- SAP Sales Cloud
- Object support to establish
- Record identity
- Link the originating deal ID to a newly assigned order ID; do not reuse the deal ID as an order number.
- Field ownership
- Define the approval event and the customer/product data required to create an order. A sales stage alone must not authorize every order.
Fields to include
- Source record reference
- Destination record reference
- Approved handoff state
- Duplicate-detection key
- Record dependencies
- Map the customer and sales pipeline before the opportunity; map stage values deliberately.
- Validation
- Repeat the approved handoff and verify that it locates the existing order; test a reopened deal without silently cancelling fulfillment.
- Recovery
- Suspend downstream creation for a rejected deal and review whether an order already exists before retrying.
References: BigCommerce: Orders documentation
Compare integration approaches
Choose a method around one example record and the update your business needs. Use Shipments / Sales Orders to review record matching and confirm Stacksync support for the required operations. Compare ongoing sync, a custom workflow, and a scheduled export against that requirement.
Stacksync managed sync
- Best fit
- Review compatibility with a Stacksync engineer using an example of the records and updates you need.
- Operating responsibility
- Fits ongoing record synchronization when the required operations are supported. Add workflow steps for approvals or business actions that go beyond copying fields.
- Before you choose
- Check record matching: Link the order and selected line IDs to separate fulfillment IDs; allow split shipments. Verify field coverage, deletion handling, and how changes are detected.
Native vendor integration
- Best fit
- A vendor-built integration may fit if it supports your BigCommerce and SAP Sales Cloud record types.
- Operating responsibility
- Can reduce setup for a supported workflow. You may need another method for records or business steps it does not cover.
- Before you choose
- First check whether either vendor offers this integration. If available, verify Shipments / Sales Orders, update direction, account tier, and related-record handling.
Custom API or workflow
- Best fit
- Consider explicit orchestration for the Shipments / Sales Orders handoff.
- Operating responsibility
- Provides control over business steps; the team owns credentials, version changes, error queues, and reconciliation.
- Before you choose
- Verify endpoint permissions, pagination, quotas, duplicate detection, and failure recovery.
File or scheduled snapshot
- Best fit
- Consider for a one-time BigCommerce / SAP Sales Cloud migration or a reporting need with an explicit freshness window.
- Operating responsibility
- Can simplify a bounded transfer; later changes and deletion history require another extraction or a separately designed incremental process.
- Before you choose
- Record the extraction cutoff, source IDs, encoding, date/number formats, and reconciliation totals.
Workflow scenarios and expected results
Sales order process handoff
Planning example. Stacksync support for the required connection and record operations needs a technical review.
Starting event: A change to the selected Shipments or Sales Orders record needs a defined result in the other system.
- Start with BigCommerce Shipments and SAP Sales Cloud Sales Orders. Use the record-matching and field-ownership rules from your mapping worksheet.
- Create or locate the customer and products first; resolve taxes, currency, and fulfillment references.
- Test a normal update and one failed or repeated update in the supported direction. Keep both record IDs with the test results.
Expected result: Test partial fulfillment, an out-of-stock line, and a repeated request that must not create a second shipment.
If it fails: Check for an existing destination order before retrying a timed-out create; reconcile line IDs to avoid duplicate fulfillment.
Sales order sync test
Planning example. Stacksync support for the required connection and record operations needs a technical review.
Starting event: A change to the selected Orders or Sales Orders record needs a defined result in the other system.
- Start with BigCommerce Orders and SAP Sales Cloud Sales Orders. Use the record-matching and field-ownership rules from your mapping worksheet.
- Create or locate the customer and products first; resolve taxes, currency, and fulfillment references.
- Test a normal update and one failed or repeated update in the supported direction. Keep both record IDs with the test results.
Expected result: Test a multi-line order, a partial cancellation, and two partial shipments. Compare line totals as well as the header.
If it fails: Check for an existing destination order before retrying a timed-out create; reconcile line IDs to avoid duplicate fulfillment.
Product or catalog item sync test
Planning example. Stacksync support for the required connection and record operations needs a technical review.
Starting event: A change to the selected Products or Products record needs a defined result in the other system.
- Start with BigCommerce Products and SAP Sales Cloud Products. Use the record-matching and field-ownership rules from your mapping worksheet.
- Resolve units, variants, categories, and applicable price lists before order lines.
- Test a normal update and one failed or repeated update in the supported direction. Keep both record IDs with the test results.
Expected result: Test two variants of one product, a changed SKU, and a price that applies to only one market or currency.
If it fails: Repair the variant or price-list reference before retrying affected order lines; preserve existing transaction prices.
Coordinate BigCommerce commerce data with SAP Sales Cloud
This is an evaluation scenario; connector and operation support require confirmation.
Starting event: A catalog, order, or fulfillment change in BigCommerce matters to Accounts or Contacts.
- Choose the commerce entity from Products or Variants and SKUs; separate products, variants, orders, and fulfillments.
- Preserve order and line references through the SAP Sales Cloud process. Define many-to-one or one-to-many relationships explicitly.
- Assign separate ownership for commercial approval, inventory, and fulfillment, including partial cancellations or returns.
Expected result: A split fulfillment and repeated request preserve line quantities without duplicate orders or shipments.
If it fails: Look up existing downstream records before retrying creation; reconcile current order and fulfillment states.
Initial load and acceptance testing
Keep both record IDs with the expected and actual result. Reconcile the same filters and time window in each system.
Shipments / Sales Orders
Test case
Test partial fulfillment, an out-of-stock line, and a repeated request that must not create a second shipment.
Expected result
The expected sales order relationship is preserved with no duplicate action or unintended write.
Orders / Sales Orders
Test case
Test a multi-line order, a partial cancellation, and two partial shipments. Compare line totals as well as the header.
Expected result
The expected sales order relationship is preserved with no duplicate action or unintended write.
Products / Products
Test case
Test two variants of one product, a changed SKU, and a price that applies to only one market or currency.
Expected result
The expected product or catalog item relationship is preserved with no duplicate action or unintended write.
Customers / Accounts
Test case
Test an individual buyer, a company buyer, and one company with multiple billing relationships. Do not merge these into a single generic contact.
Expected result
The expected customer relationship is preserved with no duplicate action or unintended write.
Direction and permissions
Test case
Bring an example source record and the intended destination operation to the compatibility review. Confirm the supported route before granting write access.
Expected result
Only an approved, supported direction and permitted fields are written.
Freshness and reconciliation
Test case
Measure source and destination times for the selected records under normal load and a burst. Reconcile IDs and values using the same filters and cutoff.
Expected result
The process meets its agreed freshness target and reconciliation has no unexplained differences.
Failed updates, retries and recovery
Start with the failed record and the destination error, then inspect the source value, field requirements, and access.
Rejected or repeated sales order change
Investigate
Inspect BigCommerce Shipments and SAP Sales Cloud Sales Orders, their IDs, and the destination error.
Next action
Check for an existing destination order before retrying a timed-out create; reconcile line IDs to avoid duplicate fulfillment.
Rejected or repeated sales order change
Investigate
Inspect BigCommerce Orders and SAP Sales Cloud Sales Orders, their IDs, and the destination error.
Next action
Check for an existing destination order before retrying a timed-out create; reconcile line IDs to avoid duplicate fulfillment.
Rejected or repeated product or catalog item change
Investigate
Inspect BigCommerce Products and SAP Sales Cloud Products, their IDs, and the destination error.
Next action
Repair the variant or price-list reference before retrying affected order lines; preserve existing transaction prices.
A record type or update is unavailable
Investigate
Check the BigCommerce and SAP Sales Cloud connector guides, account permissions, and any operations marked On Request.
Next action
Ask the integration team to confirm a supported way to handle that record. Verify whether it needs connector configuration or a separate workflow step.
Source and destination disagree after a retry
Investigate
Compare current source values, destination validation, identity mappings, and any side effects already completed.
Next action
Stacksync issue retry reads the current source state. Decide the intended state before retrying or reverting; reconcile downstream effects separately.
Read the Stacksync issues dashboard guide for retry and revert behavior.
Change detection and update delivery
How updates move between BigCommerce and SAP Sales Cloud
See how each system detects changes and which updates the other system can receive. Each direction has its own permissions and record requirements.
BigCommerce SAP Sales Cloud Direction requires confirmation
Detect changesConfirm how Stacksync detects changes for this connector and the objects you need.
Apply updatesConfirm that Stacksync can create or update the records you need in SAP Sales Cloud.
SAP Sales Cloud BigCommerce Direction requires confirmation
Detect changesConfirm how Stacksync detects changes for this connector and the objects you need.
Apply updatesConfirm that Stacksync can create or update the records you need in BigCommerce.
Update timing and record limits
- Measure initial-load and ongoing-change latency separately. Source detection, selected objects, account limits, and destination validation determine the observed delay.
- Review write-back, deletion handling, update timing, and account limits with the integration team.
- Review write-back, deletion handling, update timing, and account limits with the integration team.
FAQ
BigCommerce and SAP Sales Cloud integration FAQ
-
Explore a BigCommerce and SAP Sales Cloud integration with a Stacksync engineer. Stacksync support for BigCommerce and SAP Sales Cloud is not established by the connector documentation reviewed for this page. Start with one record and the update your business needs to identify an implementation path.
-
Confirm two-way support with Stacksync for the records and fields you need in both systems. Access to a vendor API does not confirm that its Stacksync connector supports write-back.
-
Prepare both accounts, the selected object schemas, stable source and destination IDs, and the expected outcome. Identify the BigCommerce account, edition, environment, and business objects the integration must access. Identify the SAP Sales Cloud account, edition, environment, and business objects the integration must access. Use the pair worksheet to record ownership and acceptance criteria.
-
Measure initial-load and ongoing-change latency separately. Source detection, selected objects, account limits, and destination validation determine the observed delay.
-
No. Stacksync documents that pre-existing duplicates are not merged automatically when two-way sync begins. Review the initial dataset and matching plan before enabling it; an empty destination can simplify the first load.
-
Start with one business entity and a stable record ID. Map a small set of editable fields with compatible types, test required values and relationships, then expand after the pilot passes.
-
Check the destination error, field constraints, permissions, and current source value. The Stacksync issues dashboard supports retry and revert; retry reads current source values, so verify the intended record state before acting.
-
Use the current Stacksync pricing page and confirm the supported implementation with the team. Scope the required objects, record volume, update frequency, initial load, and support needs when comparing a managed connector with native or custom development.
-
Start by reviewing Shipments in BigCommerce and Sales Orders in SAP Sales Cloud. Check how these records relate in your workflow, then confirm the actual fields and supported operations. Test record matching and one failed or repeated update before adding more records.
-
Choose a method around one example record and the update your business needs. Use Shipments / Sales Orders to review record matching and confirm Stacksync support for the required operations. Compare ongoing sync, a custom workflow, and a scheduled export against that requirement.
Integration directory
Related integrations
Review documented support, sync direction, and setup requirements on each pair page. Search all 477 integrations listed for BigCommerce and SAP Sales Cloud.
Next step
Plan your integration with an engineer
Walk through your BigCommerce and SAP Sales Cloud records, field mappings, and requirements with an integration engineer.
